At first we were skeptical because of several negative yet older reviews, but it looked better than…read moresome of the other alternatives. We booked a reservation through Chase Travel. Pickup was super easy and quick. You don't get the exact car you booked, but instead choose from the available options in the car class you reserved. In our case, we were able to choose from one of four available mid-sized sedans and the Hyundai Elantra we chose was clean and reliable. Drop off was equally easy, although following GPS directions to the car rental return was a little tricky but that has nothing to do with Alamo per se. So if you are riding the fence like we were, we would recommend them for your car rental needs.

Everything was good just they need have the cars for customers that customers paid because if…read moreyou getting something smaller and you paid for something bigger that's not right then long lines only had 2 people working but overall was great experience

I had a great experience with this car rental company. The booking process was straightforward, the…read morestaff was friendly, and the vehicle was clean and in excellent condition. Pick‑up and drop‑off were quick, with no unexpected fees. I appreciated the clear communication and smooth service throughout my rental. I would definitely use them again.

"Black Tie Car Rental made our Puerto Rico trip so easy. The communication was excellent, the van…read morewas spotless and exactly as described, and curbside pickup and drop‑off at SJU saved us a ton of time. Friendly, professional service from start to finish - I would absolutely rent from them again

We've been renting vehicles from National for all of our trips for quite a while and this location…read moredid not disappoint! Obtaining the rental vehicle was easy peasy and located conveniently with direct signage so we were not lost. The only recommendation that I would make is that the vehicles could use additional exterior cleaning.

It's a small kiosk at the airport for a car rental for $100+/day for a few days. It's been hard…read moregetting a rental this past weekend. A staff member at National took our information for Alamo as well. Jesus waited on us today. Primary driver has to provide their credit card info for the car rental. We are renting a mid-size car. An upgrade with $30 for a SUV or Jeep Wrangler. They will let you pre-pay gas is $47. Gas is about $0.80/liter. $308 for 3 days, a tad expensive for 3 days. They will give us 10% off at the end our drive. Not bad. Rentals are all located on the 2nd floor. Staff on the parking level will tell us what our car will be. Easy to grab and go here. Pick a car in your segment and go. Either a newer Hyundai Elantra or a Kia Forte. Some visible scratches on the hood, back and the right side. It's a bit beat up, but mostly superficial. Not bad so far. Prices are higher than expected or normal for rental. Car is mid-size, low level and not too peppy, but it at least gets us around.

Good experience, Good service employees are very helpful. I will Rent again at Charlie Auto.read more

Rented a car for two days. Wanted to extend it 2 hours , they wanted 130.00 dollars for two extra…read morehours on a Wednesday!!! The staff was rude and the manager was awful!!! DO NOT RECCOMEND

Angel Gonzales was absolutely exceptional. From the moment an issue came up, he took complete…read moreownership and showed a level of care I have rarely experienced anywhere. I had a slow-leaking tire and had to return the car earlier than planned. In the process, I accidentally left the RFID garage opener in the vehicle. By the time I realized and returned to look for it, the car was already gone. Without hesitation, Angel went to the mechanic where he suspected the car had been taken and even brought the car back so my husband, Jorge, could personally inspect it. He reassured us every step of the way that the RFID was not in the car and treated us with genuine concern and empathy. We left feeling heartbroken, believing the opener was lost. Halfway back to our hotel, Angel called us to say he had found it on the ground at the office. That moment said everything about who he is. I can honestly say I have never seen this level of commitment to customer excellence. Angel went far beyond his role, made the situation personal, and ensured we ultimately left relieved and grateful. He is a natural leader and a true asset to Avis.

AN ABSOLUTE CLUSTERFCK. Avoid at all costs. You wait 30 minutes at the desk and the you walk to the…read moregarage and wait 1-2 hours with 30 people for the ever-vanishing 3 employees to bring your car to you. No one knows what the he'll they are supposed to be doing. Absolute chaos. While rental companies in the rest of the world just give you the keys and your space number so you can get the car yourself, San Juan Avis stands alone as the most disorganized company on Planet Earth. Latin America's superpower is to make things as slow and inefficient as possible. This time, it outdid itself.

I booked directly through the Payless website because I assumed the estimated total would be…read morereasonably accurate. My reservation showed an estimated total of $169.74, but when I arrived at the counter I was presented with charges totaling approximately $256 before any optional products. I will attach screenshots of both the online reservation and the charges presented at the counter so others can compare them for themselves. This turned into a huge waste of time. I took the airport shuttle to the Payless location expecting to pick up my reserved vehicle, only to find that I either had to pay significantly more than the quoted amount or walk away without a car. I ultimately chose to rent from another company because I no longer felt comfortable with the transaction. I was also told that if I declined the unlimited toll package, I would be charged $50 every time I used a toll road, plus the cost of the toll. However, the information on the company's website states that the administrative fee is $2.95 per toll transaction, plus the toll amount. During the insurance discussion, I was told that they needed to know whether anyone was driving my personal vehicle back home because they would be "transferring" my insurance coverage from my personal vehicle to the rental car. That explanation did not match my understanding of how my personal auto insurance works. Rather than argue, I simply confirmed that no one else was driving my vehicle and declined the optional coverage. I don't mind being offered optional products--that's part of renting a car. My concern is that the online estimated total did not reflect the amount presented at pickup, and I received explanations that conflicted with the company's own published policies. Based on my experience, I would recommend that anyone renting here carefully review every charge before signing.

Everything, It was amazing the easiest experience. I'm 21, so the fee and the toll fee were…read moreexpected. I genuinely think the price was really fair. It was a really nice hybrid Hyundai, very smooth and very gas efficient. I genuinely couldn't have asked for a better price and better car. I had a great time. I highly recommend payless. I read the other reviews and i'm not to sure what they are on. I had no issues.

As many have stated online, the original quotes are very low and you need to do your best to stick…read morewith them. The upsell is phenomenal for everything from roadside assistance to liability coverage. Be very careful to review the contract, decline everything possible, especially if you have coverage from your insurance or you have a credit card that gives full coverage. They use all kinds of language to try to scare you into things. Stick with the original proposal. The only thing you may want to take is the tolls as the $10 a day rate is better than if you accidentally go through a toll and receive excessive charges from their company. Be aggressive with them, but be pleasant. They are nice people in general on the island. Clearly, this is the culture of the company that owns this franchise of thrifty. This is not a US based thrifty company.

Buyer beware - This Thrifty is a licensed location, which means the corporate office can't do…read moreanything about it when there's a problem. This location added roadside assistance even though I declined it and then forced me to buy insurance coverage even though I'm already covered by my personal auto policy and my credit card. This almost doubled the cost of my rental.

Great people great service. Actually a good positive start to my vacation…read more Marlene and Kevin worked with me and it was truly a pleasure..... and I rarely say that ! They are genuinely nice people and did a great professional courteous job. 5 stars for them alone. If you are looking for a good price, good service and a good vehicle, come here. Their prices are competitive with all the "off airport" rentals, however you will have to pay for an uber. (I spent $9 to get there at a busy time and $5 to get back to the airport when leaving. Well worth the money for the service I received. I spent too much time researching where to rent a car. I am not that trusting of all the positive reviews I see. I read the negative reviews on the "free shuttle " renters, (and I had used them in the past) and was very hesitant to go there. This place got good reviews and the distance from the airport is about the same as the shuttle places, but instead if being in a dumpy industrial area south of the airport, it is in a nice commercial area west of the airport ( it is in the same building as a Chili's restaurant, a few hundred feet from the well known Metrpol restaurant and very close to 2 major hotels) A nice area and a very easy place to get an uber or cab. (as of this writing Lyft is not available in the area ) I did not have to show an insurance card for them to waiver the insurance, and they only charge the toll card on the days it is used. The price they quoted was the price I paid! Overall you will save grief aggravation and money if you use them. My motivation for writing this is 1) Marlene and Kevin really impressed me (and having run 2 service businesses I am well aware of how people treat their customers) and 2) to let people know that you can go off airport, and get a good deal from a reliable reputable company without any hassle.

They stole my headphones after they said they found them. They mailed a blank package with no…read moreheadphones inside. I filed a police report and a formal complaint with corporate Raul.G.ArroyoOrtiz Is a thief DO NOT TRUST THEM

We arrived around 4 on a Saturday. We waited in line for about 30 minutes and were assigned a car…read moreand sent outside. When you get your car assignment, you are told to go outside and wait. There are no further directions. What happens is, a staff member will bring down a car, shout the license plate at the crowd, and wait for someone to come claim it. No line, no order, absolute madness as a group of 50 ish people all wait for cars. We waited about 2 hours for our car and people that were in line behind us received their cars first. There was someone who appeared to be in charge but was brusque and just called for my car on the radio when I asked for help. I did not receive it for another 30 minutes. Also, while the car received an exterior wash, the inside was dirty and stained. Two stars for actually getting a car that worked for the week we needed it without issue, and returns are a breeze.

The employees were extremely helpful and did their part. The vehicle however given to me was…read moresubstandard. Both seat belts in the back were losing tension so that was a safety hazard. There was a missing head rest in the back passenger side. Scratch mark all over the vehicle, on top of that the car had an odor that was very strong. I will never again use budget.

Hertz is very convenient way to rent vehicles, and their locations are often very easily…read moreaccessible. However, their customer service isn't the greatest, and there were quite a few hidden fees that I was charged. The reservation we made 3 weeks ago was cancelled and the price increased by $150 when I made a new reservation the day of arriving, and there as nothing I could do about it. I wish they were more transparent and prioritized the customer more.

Scammers charging a year after rental car used! Transactions of $10 to $50 a day, up to $120 a day…read more Or every other month I have been saving my emails and reporting them for fraudulent activity