Hertz is very convenient way to rent vehicles, and their locations are often very easily accessible. However, their customer service isn't the greatest, and there were quite a few hidden fees that I was charged. The reservation we made 3 weeks ago was cancelled and the price increased by $150 when I made a new reservation the day of arriving, and there as nothing I could do about it. I wish they were more transparent and prioritized the customer more. read more

As a President Circle Member, I can't leave this place a good review. I was charged things that were not explained to me at the time of arrival, including a CDW, and asked to sign away without any explanation. Under my account when I signed up for a car, I ALWAYS decline insurance, and ALWAYS when asked if I want insurance, I say no. This was never once explained to me, and instead, I was asked to sign my life away and then in which they charge me for the insurance, which was not cheap. I called to get a refund and they were not willing to help whatsoever, and you can't use the general customer service line for this, you have to call the Hertz location directly for a refund. Overall, not a good experience and considering that my friends live on the island, I will be going with a different car rental company from here on out. read more

It was very easy to go to the counter and subsequently pick up our car in the garage. As you get ready to leave there is a person who walks around the vehicle and identifies any damage to the vehicle, but you should also review yourself. The process was so easy. Be aware there was not an attendant on the Hertz side so the Thrifty personnel was able to get us processed. read more

Hertz Rent-a-Car - Car Rental Near Me - San Juan, Puerto Rico

Buyer BEWARE! This place is a money grab. I rented and paid for a car for one week using the app for $527.43. When i arrived they said they cancelled my reservation but were very eager to make me a new one while I waited. They ended up charging my CC for the canceled one and $750 for the new one. The car had a cracked windshield, but I didn't think anything of it since they did a full walkabout video of the car before I drove off the lot, now there is another charge on my CC for the windshield repair for $1,044. And surprise, they will not provide the video that they took. So in all, what was supposed to be a week rental at $527.43 turned into $2,321.43. Just a bunch of scammers trying to make a quick buck. read more

Avoid Hertz at San Jose (SJC) Airport - Unexpected $300 "Smoke" Cleaning Fee Added with No Evidence or Response! I recently rented a car from Hertz at San Jose Airport for a one-day family trip. We had the vehicle for only about 9 hours, returned it in cleaner condition than when we picked it up (we wiped down surfaces and removed any trash), and left it with more fuel than it had at pickup. Despite this, Hertz later added a $300 "cleaning fee" for alleged "smoke" in the vehicle. No one in our family smokes, there were no cigarette butts, ashes, or odor when we returned it, and we received no notification or photos of any issue at drop-off. When I contacted customer service multiple times to dispute the charge and request evidence (such as inspection photos or details), I received no meaningful response or resolution. This appears to be a common complaint with Hertz rentals (including at airport locations), where surprise cleaning fees--especially for "smoking"--get added after the fact, often with little proof or recourse for the customer. The lack of communication and apparent unwillingness to investigate made the experience extremely frustrating. If you're considering Hertz at SJC, I strongly recommend inspecting the car thoroughly at pickup (take timestamped photos/videos inside and out), documenting the return condition similarly, and being prepared to dispute any post-return charges immediately with your credit card company. Better yet, consider other providers at this location to avoid the risk of unexplained fees. read more

Clean car, quick service! It might not be the cheapest option, but paying a little extra is worth knowing the quality will be good and things will move smoothly. read more

I rented a car from hertz at the airport in PR from the 18th of April to the 26th and it was roach infested. I vacuumed it everyday and no matter what more came out we tried contacting them twice and never got answered. This will definitely be my last time renting from hertz. read more

DO NOT rent from this Hertz, or Thrifty. They will rent you a car infested with roaches and or ants(ants being the best possible outcome)... then deny any type of help. I reached out to their regional manager, Stephanie Negron which didnt even reply to my email. And the "manager" steven ramos, acted as if their car was more important than me and my familys health. I am currently working with my connections inside the local government to get them shut down for good due to the fact that there are hundreds of incidents the same as mine. read more

Car wasn't ready by when we were supposed to pick it up. Apparently people here have a problem with keeping the cars. The guy told us it is getting clean and should be here in 20minutes. An hour and a half later we're still waiting for a car. Worst experience at a hertz in my life. If I could give 0 stars I would. Choose a different company to book your car with. read more

Hertz Rent-a-Car - Hertz gold plus rewards - Car Rental Near Me - San Juan, Puerto Rico

Reached out to Angel Guzman who offered a $89 credit. Here is my post please beware of Hertz. Puerto Rico (Case #27968868, Rental Agreement #L38946854) My experience with Hertz in San Juan, Puerto Rico, in July 2025 was nothing short of a nightmare due to their neglect and abysmal customer service. We rented a vehicle (Rental Agreement #L38946854) for a family trip, but from July 25, the car intermittently smelled of gas. By July 29, the odor became so overwhelming that we had to pull over in an unfamiliar and potentially unsafe neighborhood in Bayamon. My wife, who is asthmatic, struggled to breathe, and our children were on the verge of passing out, putting our health and safety at serious risk. When we contacted Hertz, we were told to stop driving the vehicle immediately and call roadside assistance. However, roadside assistance informed us that no replacement vehicles were available, and we would need to drive to Carolina--during rush hour, a three-hour round trip--while my son was playing in a game. This was not only impractical but also dangerous given the vehicle's condition. To make matters worse, a power outage at Hertz's facility left us stranded with no clear guidance. A representative claimed to have opened a case (#27968868) and promised a refund since the vehicle was no longer in our possession, but this was never followed through. We incurred significant expenses, including an Uber XL from Bayamon to our hotel in Dorado and a $150 private shuttle to the airport on July 30, as we had seven people in our party. Upon returning to Miami, we called Hertz multiple times, only to be told no case was on record, and no manager was available. After days of follow-ups with no response, a kind representative finally provided a contact email, but the lack of accountability and resolution is unacceptable. Hertz's neglect in maintaining a safe vehicle and their failure to provide timely support or a refund left us feeling abandoned and unsafe. As frequent renters with Hertz and other companies, we've never encountered such disregard. I strongly urge others to reconsider renting from Hertz in San Juan until they address these serious lapses in safety and customer care. read more

I reserved my car online about 4 months before my trip for a price of $215. Upon arrival, I ended up paying over $550 after taxes and fees. And of course, they didn't even have a car reserved! We waited three hours for a car to be ready. Several other groups were also waiting which leads me to believe this is a common occurrence. Staff were kind but gave the impression that all these issues were things they heard every day and there wasn't anything they could do. read more

Price online was $190 when i arrived at the office they told me there is a $200 deposit which is fine but then they never returned it when I called they told me Its because of full coverage insurance that they ask for 200$ so the office worker was definitely not clear so from $190 online to a final bill of $390 very deceptive business other than that the car was fine no issues there read more

it was amazing great customer service saved our day thank you romxxx you were a great help

Nightmare experience, only one clerk for like 18 people at 12:47 am. so there is no choice but to wait. this should be taken under advise for us tourist. I wonder is it just today or this is how it is always. this is definitely the worst rent a car service ever, every one here is writing on their phones hoping to get out of here as soon as posible but hertz rent-a-car seems to not care. Then they put this 80 words minimum to this review as to put people like me not to rate this disaster. Lets see how it turns out. read more

Outside of car was dirty. There was no windshield washer fluid, or it was not working.

Horrible service! Check your contracts, make sure they are right, and DO NOT leave till they fix it. IF you want to try this place! Highly DO NOT recommend renting from here. This is a franchise, and they own the other rentals there at the airport as well. Get an Uber and find a corporate-owned Hertz or another rental place not owned by this company! read more

Alexa helped us make this process as smooth as possible. Very professional and responsible and deserves a raise for helping us not have any headaches. read more

Would not recommend renting a car from this location at the airport. We only rented the car for one day but got charged for two. Had a really difficult time contacting the supervisor to get it corrected. Had to call multiple times and spoke with different reps who weren't very helpful. Extremely frustrating so make sure to double check your receipt after returning your car! read more

We rented a car from here on 9/9/23 to 9/16/23 and would have had a great experience except the morning we were leaving we left and we were driving down the highway and felt some thumping and heard a loud noise. We immediately pulled over as fast as we could and the tire was flat and was coming off the rim. We even tried to air it up and it wouldn't. We called Road Side Assistance and they said they could be there in 45 min to assess the situation. I explained that we needed to be at the airport in 30 min so we could go through customs and security and not miss our flight. My grandmothers viewing was the next day i did not want to miss it and I had no idea what would happen if I would have missed the flight. We were a over half hour from the airport as it was. They advised me to either leave the car with the keys in it or wait. I specifically asked them am I responsible for this if I leave it here with the keys in it?! what if it's stolen?! He then said, well it's risky, yes. We didn't want to leave it or drive it back to the Villas at Wyndham because we were worried about it being stolen or ruining the rim. Right down the road was a lovely coffee shop where we had met the owner and another employee because we had breakfasted there. They were lovely people and we knew the car would be safe. We left the car there, locked and gave the owner the key. We had her contact number, gave it to the road side assistance as well. I checked in with her and she let me know when they came and towed the car etc. We had to get over a $50.00 Uber to the airport and now this HERTZ location is charging us for the flat tire and the tow. They will not answer any questions on how the flat tire was our fault. We literally kept it in a gated community the whole week. I will say Puerto Ricos roads are not like the US but my husband at 55 years old is not a crazy driver at all. We are upset and will never use this HERTZ again. They are not a part of the HERTZ company and are an independent company and do not follow the rules of the US HERTZ. This was an absolute nightmare something that you never think will happen to you and then it does and the rental car company charges you for it. My mind is blown. This was a very stressful situation and the rental car company did nothing to accommodate us. Honestly I think they owe me for the Uber we had to use. read more

Hertz Rent-a-Car - This is the tire. It had somehow slipped off the rim and wouldn't hold air. - Car Rental Near Me - San Juan, Puerto Rico

Easy pick up and drop off at the San Juan airport . They had the Jeep Wrangler I wanted in inventory . Vehicle was clean and one of the newer models . Average price I suppose since I usually get this vehicle when traveling to small islands. Fuel prices are outrageous I would suggest buying Your own fuel . Before returning the vehicle . read more

Hertz Rent-a-Car - Jeep Wrangler - Car Rental Near Me - San Juan, Puerto Rico

Worst experience ever, still waiting on the $500 refund after not receiving a rental. If you'll like to get scammed rent here.

Be very careful with this place. I rented a car for four days and now i am getting a bill charged directly to my CC: $10 for the total cost of the tolls and $40 for administrative fees- $10 per day. So, i have to go back for a longer stay, 20 days, and i will not use Hertz. Eventough i have the Gold membership. It will cost another $200 for administrative fees. I think this is another way to get your money- Rediculous charge! read more

I can only speak for my experience: which was great. Hassle free, easy booking, helpful service, and great car. They do require proof of insurance for the driver, so be sure to have that. Definitely recommend booking through them. read more

If I could rate this a zero I would, do not rent from this place they do not honor the price they give you online as when you go to pick up the car they start hitting you with hidden fees and essentially double the price you thought you were paying and basically force you to get their insurance or it's a massive up charge. Like there is no reason I should be paying almost $700 for 6 days in a Nissan Sentra read more

They never answer the phones and have the worse customer service. They attach charges to your bill with no explanation given

Asegúrate de no rentar con esta gente ladrona!!!!! En el día 11 de enero hasta el 13 de enero rente un carro con esta compañía que se encuentra en aéreopuerto Luis Muñoz Marín puerto Rico, me cobraron $197 todo incluido y luego que entregue el carro fui cargado con un extra $167 dólares sin autorización ninguna Llamé y ninguna razón me dieron. Son unas ratas ladronas y pagarán por robarle a la gente humilde que con poco viene a esta hermosa isla!! Bye ladrones read more

Rented and paid for full damage waiver. The mirror got broken when I backed up next to a tree and they have played a series of games to avoid covering it, including insisting that I file a police report. The police refused to take a report for a broken mirror. They charged the credit card $500 without authorization after I paid almost $250 in damage waivers and insurance. They lie, tell you anything, and then do what they want after you're gone. A total scam, and not an actual Hertz outfit, they're a franchise and complete scammers. I'm furious. read more

Reserved a car and my receipt said the total to pay upon arrival was $370. When I went to pick it up they charged me $890.00 and said there are fees that aren't included when I reserved the car. I couldn't believe it but needed the car to go visit my parents and took it. Only to find out via all social media posts that this company rips people off not only here in Puerto Rico but everywhere. How is this fraudulent company allowed to remain in business?!! read more

I'm a hertz president's circle member and I had to wait an hour for a car. Then I was overcharged by $400. Hertz can't help because it's a different franchise. Wouldn't ever recommend. read more

OMG!!! STAY AWAY FROM THIS FRANCHISED OWNED HERTZ!!!!!!! THEY ARE A SCAM!!! THEY WILL CHARGE YOUR FOR OPTIONAL ADD ON'S SUCH AS CAR INSURANCE, ROADSIDE ASSISTANCE ETC. I declined all add on options except The toll pass. They charged me for, bringing my car late, insurance, roadside assistance. I brought my car on time as i had to catch a flight!!!! They took my paperwork and did not let me keep it! The car was HORRIBLE with dents and what appeared to be blood spots above the drivers door. I'm unsure what that was. As soon as I drove off the light went on to service for an oil change. I called and called and called finally someone picked up and told me the break down if my charge which I have yet to have receive my bill. THIS PLACE IS A SCAM AND WHO EVER HAS USED THIS RENTAL SPOT NEEDS TO SO A CLASS ACTION LAWSUIT !!!!! THEH ARE SCAMMING PEOPLE OUT OF HUNDREDS OF DOLLARS!!!! I called my bank to dispute the additional charges and they declined stating i opted for them through Hertz "banking" system as they see. I know what i did and did not buy. STAY AWAYYY AND DO NOT COME HEREE!!! read more

No good experience. Got an old car and to make matters worse a 500 USD charge on the receipt. When I gave the car back they did not mention that any additional repair costs a due . They never responded to requests for information to have a claim filed with my insurance. The local Phone number Hertz gives you is never answered, the mail box is not setup. Beware of this franchise. Not clear at time of making reservation that Corporate Hertz customer is not helping at all. Seems to be a pattern, every Hertz rental outside the US was horrible recently. Better go somewhere else. read more

The Worst rental car of hertz that I a ever see I made a reservation online for 300 dollars when I get here the women call the supervisor and they say le the prices change and because they are a franchise they can change the names !!!! DO NOT GO TO HERTZ SJU AVOID read more

Do not rent from hertz I had a reservation to pick car up at San Juan airport at 4pm I got there and my car wasn't ready We had to wait till 6pm for car and it was junk so had to wait 20 more minutes for another car Got the car and tried calling them to check on a problem they never answered phone Very frustrating read more

THIS PLACE WILL TRY TO SCAM YOU!! I rented a car from 1/21/23-1/29/23. I retuned my car on Jan 29, 2023 at 1:55pm. On Jan 31 i received a call saying my car was not retuned and was overdue. I was confused how that was the case. I asked if the car was missing or anything and the lady on the phone said they had the car but i need to show PROOF that i had returned the car ... what? ... luckily i took pictures of it sitting in the return lane. When i asked the lady (Heidi the supposed supervisor so she claimed) to provide me information on what was happening she stone walled me and simply kept stating "your case is under investigation". Investigation into what? "Investigation of your case" was the reply. And that's as much info as i got no matter who i spoke to or what way i phrased the question, "your case is under investigation".... So i believe if i had not had pictures of the car in the return lane they were going to attempt to SCAM ME into saying i never returned the car and attempt to charge me since i was now off island. On top of that i paid for Emergency Roadside Service. On Jan 29th i was stranded on an remote beach having lost my keys. I called the office to no answer. It took 3 hours and an EMAIL to customer service before i got a call back FROM THE SAME OFFICE NUMBER THAT WASNT ANSWERING MY CALLS TO BEGIN WITH!!!!! The rep told me they were alone in office and needed to talk call their supervisor (looking at you Heidi) so they could release the keys and help me. They said they'd speak to their manager and call me back shortly ... its Jan 31st and i still haven't received that return call. Luckily for me the GREAT people of Puerto Rico had found my keys and left them hanging in a near by tree. Had it not been for that stroke of luck id most likely STILL be stranded. Avoid this place like your life depends on it. read more

I booked online & had no issues when I arrived. The car was in good condition and I had fast service with no waiting at all. I used a credit card which has car rental insurance on it (liability) so I had to show my own insurance policy as well. I did hear the person next to me using a debit card being told that if you don't have a credit card you have to get their liability insurance. My email confirmations told me over & over again to have a credit card - so be prepared if you don't have one. I opted into daily toll charge since we weren't staying in San Juan but could've probably gone w/o it. Drop off was easy and & was charged what I expected. read more

Do not rent from this location. It's a privately owned location so they can basically charge whatever they want and no one in the corporate office will help you. You will be charged 500 for a rental with credit card or 38 per day for their insurance. Super scammy and there are other places that you can rent from with no problem. read more

Lots of hidden fees at this location. If not using their insurance, the credit card deposit is more than double car rental. Have to pay daily toll fees even if no tolls are used. One star only for the nice employees there. Zero for the Hertz company. read more

first off, nice people but when I rented the car online with a customer representative we were given the price we would be paying, the price at the location double. I understood getting charged for insurance&toll road. That was not listed before we would need but did end up getting so I was ok with getting charged for that. But the extra expense should not have doubled my initial payment idea. After that we got to our car and we were suppose to be getting a midsize compact car or similar we did not we just got compact. our two suitcases barely fit inside, luckily we did not have more suitcase but for 4 adults and a 15yr old it was not enough room. Unlike it would have been in just a slightly bigger car like we were suppose to have. We made due but then at the end of our trip we made it back to the airport and got the car to the desination and the man working asked up if we refilled the car with gas. When we were checking in we asked about gas and I was told we were not suppose to refill because we asked "if it had to be returned with the same amount of gas we got when given" the guy was like well they told you wrong after looking at my receipt and asked if we had time to go refill at a gas station. After everything and everyone was out of the car. That was irrating because I then got charged again for them not telling us to refill the dang car and we would have spent less money if we did it ourselves. Lastly, I am only 22, that was reviewed and we knew I was told since I was paying for it I was not going to be the driver. But my mom doesn't have a credit card in her name so she couldn't book and buy the car. They charged me for putting her as the driver, and that meant they were charging for me being underage, just not right because that was never mentioned when booking/paying for. We did ask and clarify but when I got the detailed email bill it had it all layed out for it. Overall i am not renting again with hertz because they could not listen, could not tell us what to do for correct info. I have had better service and this was not it. read more

This rental car company location has dishonest business practices. First of all, they tried to "upgrade" us to a worse car in terrible condition, which we did not accept. They tried to tell us that there was no other car available. We could see other cars and they said, "Well, those are reserved." So was ours. For 6 months. Then Carla (at the San Juan airport rental location) forced us to accept the liability insurance. We told her we had our own insurance, which we had brought our insurance card as proof. She told us that didn't matter, we will not be allowed to drive off the lot without purchasing the liability insurance but if we don't use it, we will get our money back. We declined all other extras. When we returned the car, we spoke to Carla again. We got charged for the liability insurance and also the roadside assistance. We reminded her of the initial conversation and she said, "If you had you're own insurance, you should have told me." We reminded her that we did and also that we had declined the roadside assistance. The reply? "Too bad, there's nothing I can do about it now. You should feel grateful that you got such a good deal on your car." We then contacted customer service multiple times. We have never received a reply. So then we filed a dispute with our credit card company. You can bet Hertz replied to that! They re-submitted the charge so now we have to take next steps with the credit card, providing additional documentation. Hertz Rent-a-car at San Juan airport is dishonest, uninformed, and the WORST car rental company I have ever dealt with. I highly recommend not using this company. And definitely video record every singe conversation you have with them if you do choose to use them. read more

If there is an option for negative stars, I would do it. This is the second time we rent here and it's a disaster stay away and stay away from hertz. I am a golden member and I am canceling. We rented a car just now drove out. We're about an hour away. The car died. The battery does not work. They sent roadside assistance. They wanted to charge us for it and also charge us for the day. We rented from national they were way nicer and almost half the price. read more