This location provided excellent service. I made a…read morereservation for a midsize SUV and got a newer large SUv for the same amount. Picking up and dropping off was very easy and staff was very friendly and efficient. Overall one of the most pleasant car rental experiences I have had.

I had a claim for a midsize SUV, but no Enterprise locations had one available. Instead of helping…read moreme find a solution, I had to spend my own time calling multiple locations to find a vehicle. The Webster location had a full-size SUV available, but the manager refused to rent it to me unless I paid an upgrade fee, even though they had no midsize SUV to offer. Rather than looking for a solution or trying to help, the manager's only answer was to charge me more money. When Enterprise can't provide the class of vehicle that was reserved or covered by an insurance claim, the customer shouldn't be penalized. I expected the manager to focus on customer service and finding a reasonable solution--not on charging me extra because Enterprise didn't have the appropriate vehicle available. This was a very disappointing experience.

If you're being Thrifty, this is a good car rental agency to save you a bit of money…read more It has now changed its name to Hertz, but it's still here. This is a car rental agency located down in League City and it's a little family-run place and I think they do a good job.

Do not rent from thrifty they don't deserve any stars. They are a big scam. Purchased the full…read moreoption and when signing the paper work the lady renting the car made it seem that it would be cheaper to pre purchase the full and at no time made it clear that you will not get a refund so the only way that this works is if you return the car on empty. Everything is extra at thrifty and their customer service is a joke. Do not rent from them. Would leave zero stars if possible. Do not rent from thrifty.

Just drop off car to go to cruise terminal so that w ad quick and easy handy location close to…read moreHouston and Galveston

If I could rate it 0 stars, I definitely would! Very disappointing experience. I reserved a car…read morethrough the website, but when I arrived they told me they had no cars available. What made it worse was the attitude and demeanor of the staff--very disrespectful and unprofessional. They even spoke rudely to the customer service representative on the phone. To top it off, they had me go through all the paperwork and charged my credit card, only to immediately say they had nothing available. Completely unacceptable service.

Needed a SUV for a road trip to the family reunion. Budget seemed to have the best pricing for what…read morewe needed. Reserved and laid online. Upon arrival, we stand and wait in the front for over 15 min until Mark decides to come from the back. He then proceeds to take phone calls!! We finally get the keys and head out. SUV looks as if it had not been washed in weeks. Broken glass in the carpet. Upon returning, I requested a receipt; I was advised by Mark that I would receive one via email. Nope, didn't happen. I check my credit card statement only to find out that there was an additional $49.50 for cleaning the vehicle?!?! Was told vehicle was "trashed"! Good thing I had photos. They held zero weight. It gets tiring going back and forth over this and they seem to know it. I'll just avoid this place. I would advise you to do the same.

We rented a car to take out to Big Bend for the week. It was fine, as far as a working car goes. It…read moregot us from point A to point B without any issues. (2019 Toyota Corolla, your review would have that as the only pro. Yikes.) Upon returning the car, they inspected it. They said there would be a minimum $35 cleaning fee because of how dirty it was. Now, we said upfront we'd be taking it to West Texas... to the DESERT. We were never told about any potential cleaning fee. We're not dirty or messy people by any means, but naturally there was some dirt that accumulated in the car. Having had a relative that worked for Enterprise for years, we thought nothing of it since people left full damn garbage bags in their cars for him to clean out and it was a normal occurrence... because the cars are cleaned in detail after each use. We took the car to a nearby vac station to avoid paying the fee, and they took the car back. If you're THAT strict about how a car looks upon return, you absolutely should warn your customers ahead of time. If we knew we had to vacuum, it wouldn't have been an issue to do so at all. But now I'm worried, Budget. You got my mind going. Charging a fee for some sand on the floor? Expecting customers to vacuum? So... do you NOT vacuum or clean if the car looks fine? Do you not realize how many insanely dirty yet invisible things lie on surfaces? People get sick. They vomit, defecate. People have airborne, contagious diseases. People FORNICATE. Oh yeah. Real easy to wipe all that nasty crap up, but it needs to be sanitized! Performing a full cleaning is not the customer's job. I will be very wary about using this company again because of these questions bouncing around in my head. Get it together Budget.

Great service. Fast and reliable. Made the whole process of renting quick simple and easy. Highly…read morerecommend.

there employees show too much skin. I have kids and a…read morehusband i find that disrespectful and gross. Honestly I didnt know it was a rental service until my neighbor mentioned it.

Nice person and outstanding service . They are always open to help you . Great location.read more

Not a great experience here. I would say you're taking a risk of them not having what you reserved…read morewhen you come here. When I arrived, they didn't have the SUV I had reserved. Instead, the largest vehicle they could give me a was a Ford Fusion, which unfortunately, was not going to work for me since I was moving a lot of stuff. Not only that, they charged me the same price that I would've paid for the SUV and don't give me anything else. I kept calling back and even came back a few times to check and see if they had any SUVs in. They said they would call me if they did but they never did. Finally one came in by the next day but I never would have known if I didn't keep checking. They were able to switch for me but I never got anything in the form of recompensation for basically paying the price of an SUV for a car that wasn't one. Since this place isn't at the airport, they are limited in the number of cars that they have, so you're kind of taking a risk by renting from here. I was also very disappointed at the customer service based on my experience.

The employees at the League City location (Main St) are always so nice. I've had an unlucky couple…read moreof years with fender benders, so I've rented from them 3 times and every time they are super nice, efficient and make it so easy. Manuel and Victoria specifically are GREAT!!!

Rented me a car with a slow leak in the tire so had a flat tire. Used their roadside assistance…read moreto come change the tire and the spare do-nut tire was flat. Now I have to drive 26 miles to the airport to exchange the car, driving no faster than 50 mph.

I wish to compliment Erin S. at National return customer service. She is outstanding in her…read morehospitality and service. I don't know how she does it so early in the am when I return my car. She greets you by name and a smile each and every time. She welcomes you back. Erin deserves a feather in her cap and an extra day off! Come fly with us. Keep it up Erin. You are outstanding!

THE BEST! The staff here are so amazing even late at night…read more Their patient, helpful, we got an easy upgrade. Thanks to Nicholas, and Tamika! We had gone to Hertz first, and they were so unhelpful, genuinely didn't care, and priced us way higher for a much lower class vehicle. They kind of act like oh well, we can't really help you. Where is national does whatever they can to make your life easier. I will never rent anywhere again other than national! So pleased.