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    Enterprise Rent-A-Car

    3.1 (14 reviews)
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    Updated 1 week ago

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    3 years ago

    I returned a car & they couldn't find it. Kept hounding me like I still had it. But did not!

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    10 years ago

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.0(24 reviews)
    5.0 mi

    I have rented from this location multiple times (and will again) and each has been smooth and…read morepositive. The staff is all very professional, pleasant and efficient. Each vehicle I have rented from this location is in good condition. As with all Enterprise locations you return the car with the same amount of fuel as when you picked it up, which is not necessarily full. This location is small but convenient for me when I am on the Milford area.

    Do I have to give it any star rating? It should be ZERO stars. They were contacted by my insurance…read moreco due to having an accident and needing transportation. They were the second area facility to be called ... BY ME as no one ever made the effort to reach out to me to secure a rental. The location said "maybe" they'll have a car late Mon (2:30-3pm) right near the end of day. This left me in a hotel the entire weekend without any transportation. When I called Mon AM to confirm, "oh we have a car, come in anytime." When I got there later that morning, first they kept trying to upsell add-ons to contract. Nope. Car seats were DIRTY and the windshield was Beto d dirty with smoke residue and it's a NO SMOKING ALLOWED vehicle. I then had an issue with their roadside assistance service. They hung up three times. They failed to submit order request. Also told it would be 3-5hrs when in fact, once the order was put in, I get a text from local servicer that it would be TWO MINUTES. A formal complaint was put into Enterprise and through my insurance company. I was told it would be elevated to regional and to expect a callback once reviewed. Then I'm told "in order received". Apparently they must have all sorts of complaints piling high because if I were to understand this, it's been over two weeks with no response. How many complaints have come in prior to mine. Also though not from this location, dirty cars seem to be the norm. I once received a beyond dirty car that was later changed out. The car they gave me in exchange still had someone's SNOT RAG in the passenger side pocket of the door. IT NEVER HAD BEEN CLEANED. That regional waive a significant portion of the fees in that situation. He was never more embarrassed. EDIT: to clarify I see I've gotten the "standard" response to contact care@enterprise.com. Dear Lisa S, let me make it clear in case you didn't actually read the review. I did contact care. Over two damn weeks is too long to wait for a response care told me I would be getting. Also note, there are more 1 star reviews than 5 star reviews. Take that as a hint of bad service. 2nd edit/update. I had been informed that the insurance which was paying for the vehicle had contacted them over the issues reported. Talked to Mike with Enterprise who stated regional and branch management would be contacted. When I returned the car, the branch manager was on duty. He stated no one ever contacted him or the branch at any time. This now will result in a BBB complaint. I recommend any other car service. Not Enterprise.

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    Enterprise Rent-A-Car - carrental - Updated June 2026

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