Very frustrating and stressful experience: I returned my rental vehicle exactly as instructed. I was directed to drop it off at Sugar Hill Auto Body instead of the Enterprise office at 75 Main St, Monroe, CT--even though I asked to return it directly to the office since I was already nearby. My rental contract officially ended on Friday, 11/14/2025 at 2:27 PM, which is clearly shown on the receipt Enterprise later sent me. At the time of return, no damage was reported, and I even left a positive review after Enterprise requested feedback the following day. More than a month later, on 12/18/2025, I unexpectedly received messages and emails claiming that damage was discovered two days after I returned the vehicle, and that I needed to contact my insurance or pay by credit card. At first, I genuinely thought this was a scam due to how delayed and unexpected the notice was. When I went in person to address this, the manager confirmed it was "not a scam" and told me I was responsible--despite the following facts: 1. The Enterprise pickup employee did not notify the auto body shop staff (who handed over the keys) of any damage when the vehicle was collected two days later, on Monday 11/17/2025. 2. The vehicle was no longer in my possession when the alleged damage was found. 3. There are no photos, videos, or CCTV footage available--both Enterprise and the auto body shop stated recordings are automatically deleted within a month. 4. I was notified more than a month after the rental ended. As a result, I spent an entire day going back and forth between the Enterprise location, the auto body shop, and the Newtown Police Department, where I filed a report for documentation purposes and was given an incident report number. There is no proof that the damage occurred while the vehicle was in my possession, yet I am still being held responsible. This feels unfair, unprofessional, and extremely frustrating. I strongly caution customers to document everything--take photos and videos with timestamps at drop-off. Also, make every effort to return vehicles directly to an Enterprise office, even if asked to drop them elsewhere "for convenience," and insist on a final inspection in your presence. Otherwise, you risk being charged for damage discovered long after your rental ends, without evidence. PS: However 10 days after disputing the claim with their Damage recovery Unit, today morning Enterprise called and informed me that they have investigated and that they have made a decision to take care of the damages and costs of the clai they had filed and decided to close the case which was definitely a big relief after all the harassment I had endured causing lot of frustration and anxiety. read more

Enterprise Rent-A-Car - Rental agreement - Car Rental Near Me - Monroe, Connecticut

Very disappointing and stressful experience: I returned my rental vehicle exactly as instructed. I was directed to drop it off at Sugar Hill Auto Body instead of the Enterprise office at 75 Main St, Monroe, CT--even though I asked to return it directly to the office since I was already nearby. My rental contract officially ended on Friday, 11/14/2025 at 2:27 PM, which is clearly shown on the receipt Enterprise later sent me. At the time of return, no damage was reported, and I even left a positive review after Enterprise requested feedback the following day. More than a month later, on 12/18/2025, I unexpectedly received messages and emails claiming that damage was discovered two days after I returned the vehicle, and that I needed to contact my insurance or pay by credit card. At first, I genuinely thought this was a scam due to how delayed and unexpected the notice was. When I went in person to address this, the manager confirmed it was "not a scam" and told me I was responsible--despite the following facts: 1. The Enterprise pickup employee did not notify the auto body shop staff (who handed over the keys) of any damage when the vehicle was collected two days later, on Monday 11/17/2025. 2. The vehicle was no longer in my possession when the alleged damage was found. 3. There are no photos, videos, or CCTV footage available--both Enterprise and the auto body shop stated recordings are automatically deleted within a month. 4. I was notified more than a month after the rental ended. As a result, I spent an entire day going back and forth between the Enterprise location, the auto body shop, and the Newtown Police Department, where I filed a report for documentation purposes and was given an incident report number. There is no proof that the damage occurred while the vehicle was in my possession, yet I am still being held responsible. This feels unfair, unprofessional, and extremely frustrating. I strongly caution customers to document everything--take photos and videos with timestamps at drop-off. Also, make every effort to return vehicles directly to an Enterprise office, even if asked to drop them elsewhere "for convenience," and insist on a final inspection in your presence. Otherwise, you risk being charged for damage discovered long after your rental ends, without evidence. PS: However 10 days after disputing the claim with their Damage recovery Unit, today morning Enterprise called and informed me that they have investigated and that they have made a decision to take care of the damages and costs of the clai they had filed and decided to close the case which was definitely a big relief after all the harassment I had endured causing lot of frustration and anxiety. read more

The Monroe Enterprise location is one of the best I've been to. Honestly I've never had any complaints dealing with Enterprise staff at this location, go out of their way to make everything go smoothly any problems they take care of right away . Brian was especially patient answering all my questions. I would highly recommend them. read more

Rent from here if you really don't need a car. I had my reservation confirmed for Friday, August 30. I went to pick it up and was told by the representative "my manager took all of my cars today - we have no vehicles available." If that was not bad enough, they lied and said they called me on August 28. No voicemail or call record on my phone - because they never called. Why would they have called me on the 28th if the manager took the cars on the morning of the 29th? I have been a customer at this location for over 5 years. When Andrew was there, the place was run professionally - now, a third-rate bucket shop. For those who live in Monroe, you are gambling if you book here. Always have a Plan B. Zero customer service at this location. read more

Andrew and Alexis are fantastic although I hated having to pay for a rental, my own fault didn't have it on my insurance it was an easy rental and had to rent longer than expected these two really know customer service and deserve a raise read more

My company reserved a vehicle for me as i will be out of state for work. On friday i called and spoke to the loction confirming a 11am pickup on sat. On sat the place was CLOSED, now i will putting 1000miles on my own as i have to leave on sunday!. Horrible place. Do not use this location. Hours posted dont mean anything. Would have been nice to get a text or call. Never again read more

For 3 weeks I've been trying to get these issues resolved and nothing is happening..They tell me to send them an email with my information and rental agreement.or to call customer service.I've sent 5 emails to them and I've called the customer service line and explained my my issues 6 times and not one call back.This company doesn't care about anything but taking your money..if they really wanted to help me they would of tried reaching out to me..Don't anyone rent from them. I had the same issue twice with cars breaking down in less than a year..I guess it's time to take it to the next level so I can get my security deposit and whatever else I can get..they had plenty of time to make it right.. read more

This place sucks. I should've mentioned to them about their cracked windshield. Had to pay 250 out of pocket. Lady wasn't rude but totally didn't believe that I got the car like that. Noticed it as soon as I got home. Check the car very carefully lesson learned. Fml read more

The worst customer service I've ever had. Called them all week to change my smoke smelled, gas guzzling rental car and they wouldn't answer. But they can charge me without my consent. If I could give them 0 stars I would. read more

I'd write more if there were problems, but keeping it short because everything went well. Quaint office and quiet location. Max made sure everything was taken care of and ran smoothly. Completely professional and appreciated. Highly recommended. read more

If you are a smoker and looking to ruin someone's vacation, then for Just 300 bucks, this is the place for you!!!!! Smoke all u want! That's apparently what the previous to me did. If you are a non smoker with lifelong asthma and want to ride to a wedding with friends And show up with ur formal wear smelling like TOTAL CIGARETTE SMOKE SHIT, DONT GO ANYWHERE ELSE!! This is the place for you!!!! If you want to tell someone about the problem and have them shrug their shoulder and say comforting things like "it is what it is man". Make sure you atop by the enterprise on Main Street in Monroe! Want to have to add air to a tire that the alerts you in a highway that it is at 30psi when it needs to be 28? U guess it.. Enterprise rent a car in Monroe! Looking for a place where the customer is always wrong in this day and age---- come in for a free getting put in your place!!! If you want to call an 800 number and speak to someone who actually cares, but ONLY services the airports, but will leave a message for the general manager at the store location, who you guessed it, hasn't called yet.... COME IN NOW!!! Or whenever. There are no signs that things will change anytime soon ! I'd hate to say only negative things. So I will end by saying I hear there a wonderful Hertz rent a car in Shelton. 323 225 0448 Just tell em that this review sent you and you will get a much better experience. Or don't. I personally guarantee the experience will be better. Lastly please feel free to read my other reviews, you will see this I generally only post when something is good. read more

Max and Brendan are AWESOME. It's like chatting with friends, very cool down to earth people. Greatly appreciated their help.

Just wanted to take the time out to say " AWESOME SERVICE " Enterprise in Monroe, Ct. The Staff Maxanne & Mike are amazing . With death in the family and needed a vehicle ASAP. Sometimes at the last minute things can get very overwhelming, and you have to pay higher rate. We were able to get a GREAT DEAL, nice vehicle and the Staff was so understanding. Thank you again Enterprise ...YOU ROCK !!! P.S Everyone at my place of work has the same feeling. keep up the GREAT WORK ENTERPRISE ! read more

We've rented from this business several times, always with satisfaction. This time we rented a Ford Expedition for our week long road trip to Niagara Falls and Boston. The car was great. It was a pleasure to do business with this Enterprise. Max, our rental agent, was great, very thorough, efficient and pleasant throughout the experience. I would definitely rent from this business again. read more

As a business traveler that rents cars all the time - this is my absolute favorite location and the number one reason for that is Max and her staff. Of all the Enterprise locations I have rented one - the customer service at this local dealership is the best hands down. You can always expect a clean, good car at great prices and the best customer service of any car rental location ever. read more

I always have a good experience at Enterprise. Max does a great job making sure the pick-up and returns are done in a timely manner. The cars are always clean and ready to go. Typically, the cars are new or close to new. They are very professional and do a great job. read more

Enterprise was very helpful when I needed a car when mine was in the body shop. Very courteous and made the entire process seamless and very easy. They had the car at the body shop waiting for me and all that was needed was to leave keys with body shop when I picked my car up, zero hassles. Have rented Enterprise in the past and after this experience would not hesitate to do so again. read more

Excellent service, dropped price to what insurance would pay - stay away from any Jeep garbage, no power, gas sucker and lousy seats. Recommend Enterprise on Monroe. read more

FANTASTIC SERVICE!! Wasn't sure if I was gonna get there in time due to a snowstorm, they held my reservation despite the crazy weather and that I had to change my pick up time several times. Super accommodating, friendly informative staff. I will definitely come back to this location in the future. Max knows her stuff and gives top quality customer service. read more

We live in Monroe and use this location often. Max and her staff are always helpful and courteous!

Three wonderful experiences renting car at this location. 2 for us and one for my son and wife who live and Brooklyn and now want to come to CT to rent here! Max is great - patient but efficient, knowledgeable and resourceful. This is a small facility, but we've been more than satisfied with the vehicles we've rented. read more

I use this local Enterprise often for business and personal. Staff is professional and courteous and calls you by name. Appreciates business. read more

Kind courteous staff. Needed a car until mine was repaired. Had no problem keeping the car a little longer than anticipated. Zero hassles. Would not hesitate to rent again from the Monroe Enterprise. read more