Best rental car location. We had a last minute rental. It was so easy to pick up and drop off. The…read moreemployees were nice. This was the easiest rental! Take care!

From check in to check out everything was an absolute experience was 10 out of 10 all the agents…read morewere incredible esp the one that helped me even after I left something behind they handled it and it was returned as said love love love my experience with enterprise

I am a difficult person to please but this avis store. Bent over backwards to get me and my 7…read moreperson family to Colorado. We tried everything so this was our last option. Long story short we ended up with a Pacifica and now were in Colorado. Big shout out Ms. Malenda working the front desk. Her computer wasnt working and her fax was broken. She ended up doing a paper contract. If yall are giving bonuses she deserves one or atleast promote her to some kind of management position cause she's got the stuff. 8 year usmc vet I know what I'm talking bout. Will rent again and will tell my friends and family about it

scammers with "holds" you have to refute to get taken off your card. Stay away for your peace of…read moremind.

The customer service at this location is amazing!! I rent a vehicle regularly for work and…read moreChristian goes above and beyond with the customer service experience. Christian always makes sure that every rental from pick up and drop off go smoothly. Definitely recommend. Thank you Christian!!

I have used this location many times. My last service was horrible. I rented a car while mine was…read morein the shop. When I picked up my vehicle from Planet Ford the dealership said they would call and have the car picked up. Then I received a charge on my card for 8 days longer than I had rented it for. The manager told me Planet Ford never called and Planet Ford tells me they called the moment I left. I have called numerous time to speak with the manager at Enterprise and he never picks up the line. I had to go there in person and still he tells me he is working with Planet Ford. I then go to Planet Ford and they tell me they have been trying to get a hold of him but that he never responds. I am out over $500 bucks. Will never use this place again and am tempted to never use Enterprise again.

Terrible communication with both customers and other staff members, just bad customer service in…read moregeneral. Too long of a story to go through but I will say Hertz corporate made it right in the end no thanks to the individuals at this location.

Great communication and customer service. Arrived here after a terrible experience at the Hertz…read moreWoodlands location, completely different experience, I was greeted with a friendly person who went out of their way to expedite my rental and ensure I was satisfied. They also apologized for the poor experience I had at the Woodlands even though it was not their fault. I would recommend this location

This location seldom has clean, undamaged, or nice vehicles, and the staff is rude…read more On my first attempt to rent from this location, I made a reservation for a truck. When I arrived I was told that they had none, but did have a van... Well the van was nasty, not dirty, nasty. It smelled and the carpet was torn up. I refused it and went to the North 45 Enterprise location. A great choice! On my second attempt, I reserved a full size SUV for an 1,600 mile trip. I went to pick the SUV up just before they closed, on the night before I left. They didn't have a full size SUV, but did have a Nissan Rouge.... BTW, I'm 6'5". Also I had to put air in all four tires, three times. Today's attempt, I reserved a full size pickup. When I arrived they had a truck, a dirty truck with tape on the cab where they had replaced the windshield sometime in the past. The tape had been washed over several times and literally could not be removed. When I asked the rep why the truck was dirty, and why was the leftover tape still on, he became full of attitude. I told him that $700 for five days rental on a dirty truck l, that was below presentable, was ridiculous,he had more attitude. I ended up at Enterprise on 45 North. Always a good selection of clean cars. Courteous and fast service. I highly recommend staying away from the Enterprise on Louetta and crossing 45, you'll be much more satisfied.

Location: Enterprise Rent-A-Car, 4674 Louetta Road, Spring, TX…read more I want to start by saying the overall location and most of the staff were friendly and helpful. However, my experience took a turn for the worse when I interacted with a rental representative named Dave during the vehicle walkaround and checkout process. Dave was extremely rude and unprofessional--the kind of attitude that makes you wonder why someone with such poor customer service skills is in a customer-facing role. He was overly aggressive in pushing insurance and add-ons, and his tone throughout the interaction was dismissive and unfriendly. When I mentioned I wanted to prepay for gas, he abruptly told me about a $400 security deposit. I politely declined and told him to cancel the rental altogether because the experience had already gone downhill. To make things worse, when I brought up that I'm a Platinum Member, Dave bluntly told me it "means nothing." I was honestly shocked--I've rented from Enterprise many times, and this was the first time I felt completely disrespected. Enterprise, if you value customer loyalty, I highly suggest retraining Dave on basic customer service and how to treat members with courtesy and respect. A bad attitude can ruin an otherwise great team.

Definitely recommend to any one looking for atv rentals 5stars great customer servicesread more

Communication with setting up the ride was easy and cordial. The trip to IAH was flawless: the…read moredriver arrived on time, helped load luggage, and was very professional. The vehicle was nice and clean. She was fantastic. Airport pick-up, however, was not so good. I use black car service regularly, and this was the first time black car service did not do a meet and greet at baggage claim. I was traveling with my mother, and she is in a wheelchair, so getting our luggage and maneuvering out to find the driver (different driver) was inconvenient. Also, my niece said she was getting car sick, as the drive to the house was quite jerky and brake-heavy. I may use them for the airport drop-off but will look elsewhere for the return/pickup.

We decided on a car service instead of going the Uber route for the Renaissance Tour at Reliant. We…read morepacked a cooler and left it with the driver. The drop off was seamless and right on Kirby next the the stadium. Best Decision Ever- As we were riding away comfortably the ride share apps were price gouging. Total value immense, the monetary cost was just a tiny bit more than the app costs and needed very little fore thought. If you are reading this just book them!