After having another driver ram into my car while dropping off my son at school, my insurance…read morecompany suggested both Carstar Markham and Discount Car and Truck Rental on Laidlaw Blvd., for repair estimates and a rental car, respectively. I am glad I went with both.
Once I had had my car towed to Carstar, the staff there arranged for Discount to come and pick me up even though their location was a one minute walk away on the same block. The person who picked me up was courteous, well dressed, and had already made all the arrangements for me ahead of time, including picking out a same-class car (a very new, tricked out Yukon), and having it ready for me to inspect. I ended up choosing another SUV (also new, Jeep Grand Cherokee) instead as it suits my needs better, plus it's cheaper on gas.
I got a call the second day after I rented the car, and was asked if I was happy with the car, and whether or not I had questions. I appreciated this as follow-up is always great to see, although rare these days.
Inspecting the Jeep properly was a bit tough as it had been raining all morning. There was a long scratch on one of the doors that I had not seen during inspection because of the raindrops on the car, but saw weeks later. This was initially a concern for me as I knew I had not caused it, but I did not recall it being included on the inspection sheet. That ended up not being a problem because when I went back to renew the rental about a month later, the staff at Discount compared the sheet with a previous rental inspection sheet and made sure to note that on my forms as well. This was without any prompting to correct by the way. It could have been easy enough for them to lay that responsibility on me, and they did not.
My repair estimates took a while, and I kept the rental from Discount for just over 5 weeks. About a week of that being out of pocket for me, beyond what the insurance company would cover. I worked with my insurance company and Discount, who agreed to honor the same, much lower daily rate upon my renewal, making it easier for me to keep the same SUV for about a week longer. This saved me about $25 a day. When I had bought a replacement car and returned the rental, the transaction was equally smooth, with the staff there being professional, very well dressed, friendly and courteous. I also realized that on the day of the renewal, that I had returned the car much later in the day than the stated return time, which added a day's out-of-pocket cost to me. The manager noted that although it was an oversight on my part, he wanted to keep me happy and waived that day's charge.
I highly recommend this Discount Car and Truck Rental location for anyone in Markham looking to rent a car, on a short or long term basis. Staff are professional and friendly, cars are very clean, and service is great. Based on my experience, you can't go wrong here!
Omar Amin
