I have been renting cars from Enterprise from all over the country and now the last six years from Ukiah CA and Orlando airport, and New Smyrna Beach Fl. If I could go even higher than 5 stars it would definitely be a six A+ personal, A+ service, A+ professionalism, A+for cleanliness, and always dressed professionally and neat with clean waiting room and working as fast as a stage magician to handle anything that comes before them on the phone or in person. The customer always has priority, I've seen management turn over because of promotions and moving on to other Enterprise locations through the years and felt like I had to say goodbye to a friend, and wish them well. Then delighted with the new managerment in Ukiah and New Smyrna Beach Florida...Brian, Debbie and one other couldn't be more helpful. Here in Ukiah, STARR the manager presently is a real gem and ranks right up there with the very best. James who has been at Enterprise in Ukiah for maCeaser ny years is another of the companies best employees. He's always on the spot to pick up and take me home, always has the cars shining apple clean, and very trustworthy, and professional in nature. Gordon was also a true Enterprise (former pilot now retired) working with James, and Ceasar, a newer front desk asst manager who is right up there with the rest. Welcome to Nicholas, the young budding high school senior learning the trade from the ground up. Judging from my experience in multiple states renting cars, I do not understand some of the one star reviews other than to think they are not experience car renters, (try any other car rental agency and wow you'll come running back to Enterprise) I have tried several through the years and yuk the stories I could tell, so never rent from anyone other than Enterprise anymore. THANK YOU Ukiah, CA and NEW SMYRNA BEACH, Florida, you make my day! read more

The customer service gives you the real feeing of people that care about your travels and not just about your money. Steve and the amazing staff at Enterprise went the extra mile to help my family while we waited for our car to arrive from overseas. They made us feel welcomed with every visit and no question was a "dumb" question to them. This team of knowledgeable professionals, made recommendations and suggestions that helped save my family a pretty penny during our travels. Now that's service! I would recommend this staff and their "Can Do" attitudes to anyone looking for a good deal and a Great experience! Keep up the awesome work read more

I will never rent a car from them. My daughter in law's car broke down today with her baby and she tried renting a car and they would not allow it. They had to have the card present? WTH? i rent car's all the time and give companies the card over the phone. I asked if I can fax a copy of it and she said no. The manager was rude. She said she would get a taxi for her and maybe they can take a credit card over the phone. Again WTH? I called another company and they were nice and understanding and even offered to pick her up. Very very bad service. read more

We needed to rent a car at the last possible moment (4:45 p.m. just before closing) The young man, Mike, that served us was so nice and very thoughtful. It was like he was happy to see us. I told him what I needed and next thing you know we are on our way, before 5:00!! I will always use Enterprise in the future. Thanks Mike & Enterprise for a very pleasant experience. read more

The service we received from the Ukiah Enterprise folks was excellent. They picked up up at a local home, the car was ready when we arrived. The car was exactly what we had ordered, and it performed very well. The office staff were very friendly and provided great customer service! read more

I love the Ukiah Enterprise crew. They always take care of me and each rental experience is a positive one. Keep up the excellent work!

We have been satisfied with the friendly experience we had with Stephen!! Thank you! read more