Great Service!!! Every time !!!! Each time in Vancouver i specifically rent from this Enterprise. Thank you David and your team for always providing the best service!!! This location has always been on top of things. David the manager and his team Made sure Even without a reservation they went above and beyond, contacting other locations to accommodate us. Thank you for making it a memorable time every time we visit!!! Great service , great people, great positive attitude ! Enterprise this is why we only rent from you guys because of this location! read more

The 1696 W 1st Ave, Vancouver Enterprise is outstanding! Ankit and his colleague were super helpful when I messed up a booking. A little patience and they came up with a solution that helped get me on my way the same day. I've used this location a few times and is now my go to when I need a vehicle. read more

i had prompt and friendly service. Thanks to the staff at Fir street, Vancouver. The cars are easy to access. Big parking lot and no traffic. Very easy to pick up and drop off. read more

Didn't have any vehicles available even though I booked 4 days ahead. They have the Company reservation ticketing agents in the US and they don't correspond well with what's happening in the store fronts. Took a 20$ cab ride to pick up my vehicle before heading to Whistler and they didn't have anything ready. Spoke to the Manager about and he said that he'd be willing to put the cost of my cab fair towards my next rental. I just feel bamboozled. It's always great when customer care reaches out but does not follow through. Sent a complaint and have not recieved any response. read more

Pros: they have a good selection of Japanese and German cars. The car I got was in the current model year though it had a check engine light I was told could be ignored. The location is very accessible and walkable for those living nearby or on a bike. Easy to find it and the lot is easy to navigate at street level. Someone with mobility issues would be able to enter by the rear easily. They use a hand-held measuring device when assessing damage during the walk-through and the manager did it with me without needing to be asked. Con: The cars don't come with a full tank of gas. It's up to the customer to guesstimate at the pump how much to put in the tank. Needless to say, I ended up inadvertently buying and donating to Enterprise a 1/4 tank of gas. The manager listed a bunch of reasons why they do this which basically amounted to "we can't be bothered to refill cars as we move them around between branches so we leave the guess work to customers like you who might overfill at their own expense". Another customer was told to leave the car on the street by the lot attendants, then told by the manager to move it onto the lot to avoid a city parking ticket, then contradicted again by the lot attendants due to lack of space. He seemed stressed by the conflicting info, Bottom line: Good location, good selection but be prepared to pay extra for gas and possibly hassles at return. read more

I sent a dispute to a ticket that was received in error and instead of dealing with the dispute and responding, they ignored it and now a collection agency is not trying to collect and impacting my credit rating read more

Been using this location for 5 years now and couldn't be Happier with the stellar service and excellent system Enterprises uses. Renting online is fast and easy once I arrive to pick up my car there's no waiting around everything is there in the computer. Enterprise-instead of using so-called Ticket Monkeys to run the business-is actually a Management Training programme and it shows. People move up in the company as they learn or they move on-there is no dead wood. The cars can be a bit of an adventure in the sense that they use all sorts of different manufacturers/models but they are all newer vehicles in top condition. read more

I used Enterprise Rent-A-Car to rent a car to drive myself and 3 people to a conference in Washington state. I reserved full size car (such as a nissan altima) online a week before, because we needed enough trunk space to fit at least 4 carry on suitcases. I scheduled my car pick-up for 10 am on a Friday morning, and when I got there it turns out they didn't have any car available in that size. This was because every single car that was supposed to be returned that morning had extended their reservation. Since I desperately needed a car to get to the conference on time, they ended up giving me a ford fiesta, which is significantly smaller than what I specified. To top it off, the car wasn't ready for an additional 15 minutes because they had to clean and vacuum the car. While I did negotiate a 10% discount and a lower car rental rate for the weekend, this was a bit ridiculous. My passengers and I managed to make it work even though we left a good 15 minutes behind schedule, but it was really inconvenient. Also, while the car advertised satellite radio, it wasn't authorized in my vehicle. This was strange, because my colleague rented a minivan from the same Enterprise location, and his van had satellite radio. Upon car return on Monday, there was no space behind Enterprise so I had to park at one of the parking meters out front and pay for parking while I waited for them to sort out the bill. Overall, it's an alright car rental place. I was just hoping it would be a bit more organized, especially if you reserve the car online over a week in advance. Don't be afraid to rent from here, just be aware that you may be waiting up to half an hour during car rental and return. read more

The Kits outpost of Enterprise car rentals. As with any Enterprise location, service is excellent, cars are like new, and prices are competitive. The corporate culture here is clearly very focused on providing amazing service rather than nickel-and-diming people or sneaking in extra charges. This is a refreshing change from most other car rental agencies which tend to be pretty greasy. The Enterprise damage waiver, while expensive, covers you for any damage to the car and has zero deductible. If you get into an accident and trash the car you walk away without having to pay anything. I always pay for this. read more

Fantastic service every time. I have always got the car I was expecting when making the booking. Process is quick and painless and the guys at the counter are so genuine and friendly, always up for a good yarn. They do customer drop off too after you have brought the car back! read more

Be very very careful, this company charged me $2300 dollars for a paint rub, would have taken 20 minutes to polish it out. No way to dispute or mediate read more

Reserved a minivan online and was able to use an entertainment book coupon for extra discount. On the day of the pickup, I called them to see if someone can pick me up. They said no problem. Was picked up by a friendly driver and taken to their office to sign the paperwork. Guy in charge asked me if I wanted to get additional insurance. Since I used a cc with insurance I declined it. No pressure from the guy at all to purchase the extra insurance which was really nice. Went outside to check the van and there were small scratches. I pointed this out and was told that as long as it is smaller than a circle like the size of a golf ball, it's okay. They consider this normal wear and tear. When it came time to return the van, everything went smoothly too. Got a ride again back to my place. Really good experience with this enterprise location and I would rent with them again next time. read more

I don't normally write negative reviews but I feel compelled to let everyone know how very unprofessional Enterprise is in general, especially at this location. Terrible customer service and the place looks like a pig sty. It looks like it hasn't been swept, vacuumed, mopped or wiped clean in several months. I asked for a corporate account at the beginning of January, it's been 1 1/2 months and I haven't heard a single word from the people at this location or from enterprise headquarters in Toronto. Their excuse is "because of the olympics, they have been too busy to process my request" I'm sorry, a month and a half and not even a phone call or email for a high volume account is unacceptable. read more

I had a rental car reservation for 10 days starting on 7/26/2017. Upon arrival to this location we greeted warmly and Fadi started working on my request for a SUV rental car. He was very kind and professional. I asked him we are going to have lunch and come back. We left our three luggage in store and after we came back car was ready and our luggage were in the car already. Upon returning the car after ten day we had the same excellent service. This guy is wonderful and I believe he is an asset for the company. If I had a chance to come back from Washington DC to Vancouver I will go to this location again. Thank you Fadi for your great service. Sam Ghandchilar read more

Friendly staff but slow service. They knew I was coming to get a car but still took a long time!

I came the morning of to rent a car and was in and out in 15 minutes. The professional behind the counter gave some good local tips as we were about to drive up to Squamish for some hiking. For return, we were able to drop it off at night right next to the lot and leave the keys in their drop box. read more

I can't begin to say how customer-unfriendly this location is. I rented a car from them last year and it was a total gong show, starting with no one looking up or asking me if they could help when I walked in the door. They were, all three of them, too busy tinkering with their computers to bother with a pesky customer. I should have taken that as a sign. This year, I was foolish enough to call them up and tell them I wanted to rent a car on Tuesday and return it on Sunday. They told me that they were closed on Sunday, and would have to charge me until 8 AM the next day. I said that didn't sound like a very good deal. They said, well, you can always rent from one of our locations downtown, except they won't pick you up because you live too far from that location. But if you rent the car from us at 1696 W. 1st Ave., we can pick you up, except that location is closed on Sundays, so we'd have to charge you until 8 AM the next day, and so on, and so on, in an endless circle of dead ends. I asked them why they were closed on Sundays, and they said, because we're closed on Sundays. Both S****** and V**** (the new manager) were equally unhelpful. The new manager, who boasted that he had worked for Enterprise for 13 and a half years (but admitted to less than a year at the current location), got all huffy when I told him how freaked up the whole Catch-22 snafu was. Equally useless or worse with the new manager. At least T****, who was the manager last year, did his best to make it work. He's probably been kicked upstairs for doing a good job. Enterprise's motto is, "We pick you up." It should be amended to say, "We pick you up if you live close enough, and as long as it's during work hours and not on a Sunday. We'll also charge you for all of Sunday and part of Monday if you drop the car off after working hours on Saturday. Thank you and have a super sparkly day! " What a joke. I will NEVER use Enterprise again ! ! ! read more

as part of my work/business needs i have rented cars on average probably 2x/week over the last year and a half or so in vancouver and i also travel frequently (medical conferences). i usually go through costco or carrentals to book and in the beginning i would base my decision primarily on location and then price. enterprise was usually in my top three in those regards but over time i have come to choose this branch almost exclusively. the staff here are just fantastic with special recognition going out to (lil') mo, hardik, zach, pelee, dave, katie and kevin. they are always just so nice, very professional and the service is quick. i have used others (budget - interminably long wait times and robotic staff, to one other company that i shant mention [alamo] who - in a seinfield esque like episode - took my reservation but when i arrived did not have a car for me as they'd given it to someone else and then drove me 30 minutes out of my way to another rental company in richmond, proceeded to wait 45 minutes in line only to have to then brave commuter hell traffic back from whence i came resulting in a 3+ hour adventure [not!] instead of the usual 45-50 minutes. i have never had a problem here, not even once; in fact dave one of the mgr's actually stayed open a little longer on a saturday so i could get a car (my fault). so i'd like to give these guys six stars but this damned system won't allow that . if you need a rental you cannot go wrong with this crew they are the best i have ever dealt with anywhere. read more