Worst enterprise! smells like weed and they never answer the phone I was on hold for 25min then the person wouldn't even give me they name trust me. They also over charged my card and once my rental was over I also received unauthorized charges on my card buyer beware if you value your time money or credit card don't go here read more

Enterprise Rent-A-Car - once my rental was over I also received unauthorized charges on my card - Car Rental Near Me - Woodside, New York

Your driver's driving was absolutely terrible, though I wasn't quick enough to catch the license plate number. On Tuesday, April 21, 2026, at approximately 4:00 PM on Broadway in Elmhurst, traffic was stopped at a red light. I was attempting to parallel park along the curb--with a vehicle behind me even offering guidance on how to maneuver--when your company driver, who was stopped directly behind me, began honking his horn repeatedly while the light was still red. When the light turned green, I pulled away and abandoned my attempt to park--turning into St. James Street--specifically to allow your company driver to pass. However, as he continued to follow me, he still did not stop honking his horn aggressively from behind. Consequently, I pulled over to the side to let your company vehicle pass, and I took a photograph of the vehicle--as shown in the attached image--to inform your company that you should provide training and a stern warning to your employee regarding the importance of courtesy and proper driving etiquette. Thank you very much. read more

Enterprise Rent-A-Car - Car Rental Near Me - Woodside, New York

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The guys here were super friendly and very knowledgeable. They went over exactly what I was getting and that I understood it all. Rented a car while my car was at a body shop and they offered to drop me at the shop when I returned my car. The car that I rented was immaculate. Great experience. Special shout out to Julian who was pretty awesome read more

IF THERE WAS AN OPTION FOR NEGATIVE STARS ... THAT IS WHAT I WOULD GIVE! We have been a "silver member" for about 10 years ... I was absolutely appalled to receive a call today from a Vidal stating he would call the cops and report our rental stolen if we didn't pay the $290.92 "balance." First off, this rental is through our insurance and you are holding a deposit for more than that ... so to get on a phone with a customer and THREATEN THEM to call the cops is uncalled for and totally unprofessional. And when I had stated, there was no need to be so rude on the phone, he simply replied "I am just telling you our policy." ENTERPRISE ... please do better. This Vidal person is not a good look for your company. And if you think I am exaggerating, I recorded the conversation. :] read more

Just because the license didn't scan they said I couldn't rent the car even though I had a claim number. They said everything was in order but since the California license didn't scan, they couldn't give me a car. I told them if they could enter it manually and the manager said he couldn't because he could get fired since they weren't authorized to enter it manually. read more

Everyone was very friendly and helpful. Omari was great! They even shuttled me to the auto repair shop. Highly recommend this location! Did my rental through geico and it was seamless. read more

Atrocious service. We booked a car a week in advance, and confirmed the reservation the day before. We showed up later in the day than the booking, but there was nothing in the confirmation indicating that would be problematic. When we showed up, they just said, "We didn't hold your car and there's nothing left." We asked why they hadn't called to check our status, and they lied about calling in the morning (a check of call records for the number they had on file showed no call since the one the day before, which we returned, confirming the reservation). Altogether terrible Enterprise branch, especially since we've had excellent service at the Astoria 38th Avenue branch. Use 38th Ave instead. read more

Im not one to leave negative reviews and hurt businesses, but please beware of this location and avoid it if you can. They are unprofessional in the sense they dont follow up with customers when they say they will in a timely manner. Its extremely difficult to get through during the day unless you call right when they open. I had to call multiple times to speak to 3 different representatives including the manager. They dont communicate well or at all unless you're on top of them. I went in to switch out a rental for a smaller vehicle and they couldnt do that as they dont have much of a selection. When asked for satisfaction regarding their customer service, i shared this exact feedback and the manager got defensive and couldnt take constructive criticism nor any accountability for him and his team falling short with communication. read more

Second time renting from enterprise. However this time will be my last time. When it came time to close the contract there was an agreement on how much everything was however 2-3 weeks later my card continued to be charged with miscellaneous charges. When trying to resolve the issue and find out what the exact charges were for, the branch and the customer service line would continue to redirect me back and forth and not provide any answers. After a strenuous process I was finally able to speak to the area manager in which she did not have the answers to the charges as well. Sad to say but I will be renting from other companies from now on. read more

I came in to rent a Jeep for the weekend and Delio was very helpful. The car was safe and up to date. This place looks small but super efficient. I needed the car last minute and Delio and his team did the best to get me a 7 seater Jeep. read more

Very good service even in the busy situation And the officer give many good options for insurance I rented small car 1 day for 74.91 including insurance Will return again read more

Honestly the best service I've ever received at any car rental place anywhere. Everyone was friendly, the car was clean, the service was quick, and the distancing practices were on point and organized. Everybody at this location should be promoted read more

I have been going here since I moved to Jackson heights 4 years ago. Ronald and his team provide great customer service. They really know how to treat customers and the consistency of great service needs to be acknowledged. Ronald goes out of his way to greet you and appreciates loyal customers. I hope that he along with his team are recognized and Enterprise rewards their employees in their pay. This past car rental I got into a collision accident and wished I purchased the extra insurances for peace of mind. At the end it doesn't matter who is at fault cause the car needs to serviced. Luckily it wasn't major but still. Folks if you have secondary insurance with a credit card, they will pursue your main insurance if you have one. The credit card companies kicks in when you don't have car insurance or the car insurance denies the claim. Happy driving and be safe on the road! read more

Fantastic service from Jatnna and her team at Woodside's Enterprise! Thanks for taking care of me and making sure my van was disinfected and confirming my drop off location would work (even though the location is closed.) 5 star friendly and professional service! read more

Cody, went above and beyond for us. He was very helpful and made the rental experience as pleasant as possible. Recommend this place and if you happen to get Cody assisting you, your experience with Enterprise will be great. Thank you! read more

I needed to rent a vehicle while my Highlander was undergoing Drivetrain repairs at Queensboro Toyota. I originally thought I'd need a vehicle for a couple of days but after authorizing a major repair I needed my rental for an extended period. Ronald Delio Rodriguez was the person I dealt with and he went above and beyond. He switched me from the day rate to the weekly rate in order to minimize charges and he was accessible on a daily basis. In addition, picking up and dropping off the vehicle was extremely easy. No complaints at all. Well, Subaru's "Eyesight" in my rental repeatedly failed while I was driving the rental but that's not Enterprise's fault. But even then, I have to thank Enterprise. Given the unreliability of the Subaru's critical safety "Eyesight " system malfunctioning, I'd never buy a Subaru! read more

I love enterprise as a whole but this branch has the worst customer service I have ever experienced. I have a corporate account and have rented from multiple locations for business and personal use and this is the first time I have ever had an issue with customer service. The manager at the front (did not catch his name - short Spanish man with glasses) is one of the rudest people I have ever met and should not be in customer service. read more

The whole personal experience I had with this branch would deserve a 10 star if it was possible. Phil has an exceptional customer service!! After booking a rental at another company for a weekend trip to PA I started looking at the yelp reviews and was so scared of what people had to say, that I immediately cancelled it. This branch had great reviews so I decided to called, Im so glad I did !! The check in process was not more than 10 minutes and he even took me to the parking lot to see which car I would feel most confortable in, this means a lot to a female driver making a long trip with her family, that they gave me the option to see what I would feel safe driving on the road. I have to say that I love enterprise company and this location after renting from them. THANK YOU GUYS!! Will defiantly rent again from here without even considering any other companies. read more

First off, they had no vehicles available under my auto insurance policy rental coverage span(and I've got full coverage), so they thought the were talking me into believing me that they were doing me a "favor" by charging me a small car rental fee for a "full"size vehicle, in which I still had to come up with the difference for out of pocket, because they lack a selection of vehicles covered by full coverage(wtf..). My insurance company had called and reserved a car for me with them, so idk how they didn't have a car underneath thirty dollars a day... i guess thats what happens when you leave a whole bunch of bookkeeping to a couple know it all women inside.. theyve just got whack cars. Nothing modestly nice to drive in. read more

I like renting from Enterprise. But one thing I find it annoying, when renting always the enterprise representative is trying to push on selling the extra car insurance. I have my company car insurance, and they kind of dont like to hear that... read more

First time in a while to use Enterprise or even rent a car. I chose this location because I live in Elmhurst and is pretty accessible via public transportation. I had no issues whatsoever with the entire process except for the fact that there was only 1 car to choose from the tier of cars at the time. I upgraded because I wanted to drive another car that was available. The pick up and return was very fast (most likely because I had no issues). The people who work here are very nice and sincere. read more

I have to add to this to my previous review because since the car was rented, I received a notice that $18.00 worth of tolls were not paid (we had an EZ-Pass) and that Enterprise was taking $31.00 from my credit card to pay the tolls and fees. I have since appealed, but no response. A rep at the toll website said that sometimes an EZ-pass needs to be registered with the rental car or it might not work properly. If this is the case, Enterprise should have made us aware of this possibility. Instead, I am out $31 dollars for not paying $18 worth of tolls I thought EZ-Pass had paid. It's not right. Previous Review: Excellent service from both women at this location. They were very patient and responded to every question we had (and we had many). Moreover, they were professional, friendly, and fast. We rented the economy car for four days (a Chrysler 20 LX), and it was quite comfortable for three adults, two of whom were overweight. My only criticism is that the electronic key device did not always seem to work properly. Sometimes the alarm went off when we unlocked the doors, and it wouldn't stop until we put the key in the ignition. Also, the trunk would open when we pressed lock, and once in a while, we could not get it to open or lock the doors, so we did these things manually. No biggie, though. Everything else was great, and the ride was very smooth. I would definitely recommend this company and this site. read more

They won't pick you up. They just don't come. When you call they'll tell you that they'll come get you. When you book online they'll tell you that they'll come get you. 45 minutes after they're supposed to be here, they'll tell you they don't come to Astoria. Absolutely unacceptable. I am late to a wedding because of them. all because of them. seriously, unacceptable. read more

Best car rental company. The price I was quoted was the price I paid. They didn't try to add on any extras (they didn't even push the full coverage insurance, which was almost half as much as budget charged when we rented a car from them in Los Angeles last month!). I had reserved a compact car for memorial day weekend, as we had a wedding to go to and then were gonna pick up our dog and take her with us up to Connecticut. When we got to office, they didn't have any compacts left, so he offered us a brand new chevy tahoe for the same exact price (these cars are usually double what we paid). I was a little apprehensive about driving it, but it was actually great and it worked out even better to take the dog in. It didn't even guzzle gas like we were expecting! When I returned it, there were no hidden charges or hassles. read more

Was having a rough day with the car I own. Kody was really helpful and kind, and got me into a rental very quickly.

First I get a dash signal alerting me to low tire pressure and then the cigarette lighter didn't work so my GPS died and I got lost somewhere in Connecticut. I had to go out of my way to call the NYC office and find out where I was and find the closest Enterprise office was. Luckily it was very close so it took only an hour from my day to fix everything. Could have been worse. read more

Rented from this location few times in last 3 months. Staff is courteous and friendly. They go above and beyond for the customers. They always ask me if I need a drop off once I return my rental. I will rent from here again and often. read more

Enterprise canceled my reservation due to Hurricane Sandy despite the reservation being more than 2 weeks after the storm. The reservation was made almost a month in advance. When I called their customer service number, no one demonstrated any interest in showing flexibility to even let me drive a car up from Philadelphia. read more

First time using Enterprise and felt like it wouldn't be right to not leave a review as the service I received was top notch. I'm extremely impressed with how easy the entire renting and returning process was. The customer service was welcoming, honest, and did not involve any unwanted up selling. I was in and out of the store in 10 minutes. Highly recommended. read more

I also experienced cigarette smoke in my rental. However, they tried to clean it will Ajax glass cleaner which is not only toxic, but combined with the smoke smell was disgusting. It lingered for the complete weekend. While they also apologized and gave me a free day, they should not remedy the problem with this chemical solution. It made me so sleepy I almost fell asleep at the wheel. When I complained saying I would call the corporate office to complain about it that's when they apologized and wanted to make it up. Also, they drivers often don't know where local addresses are, and don't call when they are lost. They policy of pick up is moot as they are incapable of doing this timely. Otherwise, they're cool. read more

Just want to update after using this location many more times over the past year. Regardless of who has been working here, I've been given the best customer service every single time. The people here have gone above and beyond to make sure that I never need to look elsewhere for a rental location, whether its a different company, or even a different location within Enterprise. It's really a great thing to know that although this is a national company, they know how to treat the "locals", to keep you coming back. Thank you guys for the service. read more

Great staff and you get what you ask for. If your looking to rent a car come here this is the easiest, friendliest spot I have ever seen. 5 stars in every direction. read more

Very nice service and always willing to work with you to give you the best deal! It's easy and convenient. Would very much recommend if you are in the area! Thanks :) read more

The customer service from the branch manager, Ronald goes above and beyond. I had a minor issue and he resolved it without a hassle. Enterprise is typically good to rent from, but this location was particularly great and I'd highly recommend going to them. read more

Great staff of three. Always tiring themselves to serve every costumer with a smile. Very accommodating.

Not enough great things can be said about Carl, Troy and the whole Woodside Enterprise team. They have never failed to provide excellent customer service and the fleet of cars is always in great condition. Even during high volume times, they never cease to go the extra mile to assist you and get you on the road. read more

I love the Woodside location the team there is great... They always great to there customer and they take good care of there customer.... They even work with pricing... I will only go to this location at all time....... read more

I received a phone call from the manager of this location about 20 minutes after I wrote Enterprise a message on their website about the cigarette smell. The manager, Carl, was very apologetic and asked what he can do to make it up to me. I blurted out 50% off my next rental and he said it was done and I can ask for him when I come to pick up my next rental in a few weeks. I was impressed by this and more companies should take care of their customers like this. Even though Enterprise can't do much about people smoking in their cars, its appreciated that they go out of their way like this to keep a frequent customer. read more

This Enterprise branch is seriously the best I have ever been to. Phil the branch manager really cares about his customers along with all the helpful employees. I have only had great experiences here and will continue to use them as my preferred rental car location. Thank you all so much for always making my trips to and from NH stress free with your great services!! read more

Had to review this enterprise branch. I used to go to branch in Jersey City,which I thought was fantastic & couldn't be beat until I started using this branch in Woodside when I moved back to Queens. The whole staff is great lead by thr Mgr., Phil. He continuously goes above & beyond + is always unbelievably accommodating & personable. The more you go they make you feel right at home. They know your name walking through the door & the pick up drop off service is quick & efficient. read more