I want to give a big shout out to Bryan Garcia! By the time I pulled in here today with my issue I was pretty upset at a bad situation.. Bryan completely turned around the whole situation and immediately took care of us. The guy even parked the new car next to the car with trouble, had the air going and everything! What a great guy! Thank you Enterprise! This guy ROCKS! read more

Enterprise Rent-A-Car - Car Rental Near Me - Yuma, Arizona

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this specific location was perfect until there was continuous Issues with customer service and now attempting fraud thru my credit card. Was told a price over the phone and I authorized that specific amount to be charged as well as held as deposit. When I returned the rental it was a an extra 200$ ok the total compared to what I was told over the phone on the extra week extent. the female manager gave me the worse attitude while delivering terrible customer service as well. abs power tripped and basical was saying sorry there's nothing that can be done and then as I continu to explain more of the situation and how it's not what I ever authorized they offered a free single day credit. Absolutely insane and then she just raised her voice as she became frustrated for whatever reason I assume it's cause I'm right in my position read more

I made a reservation online 4 days before I got a confirmation email and confirmation number. Tooday around 8:15 AM, I came to go get the car, not only is it hard to find the location, the girl welcome me and inform me that no cars where available. It was extremely inconvenient this people DESTROYED my plans, this LOCATION is Absolute GARBAGE !! GARBAGE read more

Came to pick up my rental car and they did not have it and made us wait for a long time telling us "they were bringing the cars". We had our reservation, and they still didn't have the rental car. read more

Rented a car for a month and was extremely satisfied with the service received by this Enterprise location! Jake and staff were extremely helpful!!!! Highly recommend renting from this location read more

I am 45+ years so renting cars while traveling out of state x 20+ years. HANDS DOWN THE WORST EXPERIENCE RENTING CAR IN MY ENTIRE LIFE. I reserved car online with sky harbor drop off following day. Had proof of departing flight from sky harbor. Representatives refused to use debit card and also refused to split deposit and reservation between to forms of payment. At first they claimed it was because my pickup location wasn't "on airport". While I was sitting calling my banks hoping one would clear same day transfer to external account of different financial institution, I witness them rent to someone else using debit card. When I asked again to use debit they said it was because I was out of state. Eventually I left without renting car. Got better price and WAAAAAAY BETTER COSTUMER SERVICE at Avis airport location. read more

I was able to aquire a free 10-Day Rental thru the dealership my car is getting service at. I found the place clean and the staff that helped me friendly and professional. I had all of my many questions answered and received speedy and efficient service. I was even emailed additional information on some other services they provided. Sans the dealership I would definitely consider them for future car rentals! read more

Enterprise Rent-A-Car - Car Rental Near Me - Yuma, Arizona

I wanted to give them 5 stars, but I had to hold off. Why? Because of corporate idiocy. The left hand doesn't know what the right hand is doing. The local Yuma branch has courtesy pickup and drop off. And, if I had the local phone number when I rented, I could have saved a day's rental. So, because of corporate, it cost me an extra day. The people at the local rental (and I mean the 4th ave rental office) are professional, kind, and accommodating. They make sure the renter is happy. They are the reason I rent from Enterprise. The car doesn't matter, I find. It's the people who pick me up, rent me the car, and drop me back off. I wish I could have given them 5 stars, but for corporate.... read more

Great customer service! I don't post too many reviews but after using this location quite a few times in the past 6 months I figured I'd jump on here and give credit where credit is due. read more

love this place. this team is awesome !! today, david helped us with our rental this time. ensured our vehicle was in great working order and to our liking. i live that they are out there checking the vehicles with you!! making you feel safe and ensured that you'll be in a good vehicle. to top it off they let you know a team from enterprise is awaits to assist if you should need roadside assistance. that said, thank you Angelica and David and the team in Yuma (4th Ave) read more

I got a truck here while my truck was being serviced. I had a positive experience with these guys and would suggest them to others. Thanks for your help guys. read more

Rented a car for my 30th High School Reunion in California! Used Priceline to get a car from Enterprise car rental on 4th Ave in Yuma AZ! EXCELLENT SERVICE Everyone in the shop was very nice and even upgraded our car for no extra cost. Thank you for your GREAT SERVICE! We will be back :D read more

Had a slight hitch with the rental car (AC went out in the AZ desert 3 hours from anywhere). We called ahead and came in hot! Justice B. took care of us and got us on our way FAST! He did the paperwork, gave us water (and water for the dog), while I loaded up the new vehicle. I've seen less efficient NASCAR pit stops!! 5 stars for customer service!!! read more

Terrible customer service. No acknowledgement. Late to pick up customers. Even with schedule appointment.

Alberto Fraijo, Branch Manger, at the 2760 S. 4th Avenue, Yuma, AZ, 85364 and the entire branch staff were outstanding professionals and human beings. On August 12th, my wife and I were traveling from Orange County, California, to Tucson, Arizona, in our minivan, transporting a van full of college needs for our UofA daughter. After a sudden rainstorm, we were rear-ended, and our van was totaled in Yuma. Arizona State Troopers followed us to the nearby Enterprise, where Alberto and his teammates not only comforted us, but calmed us down, transported our salvageable goods into the new rental vehicle, which was awesome. He could not have been more helpful, provided us cold water to drink, and got us going safely to Tucson where we could deliver these college goods to our (very worried) daughter in Tucson. Enterprise will be our go-to choice now when we rent, largely due the way Alberto and his crew handled everything especially during our difficult time! Thank you Alberto!!! read more

Horrible service. Being a repeat customer and o will never never go back. Need better employees

We had to wait 2 hours from the time we walked in, till we've got the car. Their excuse? The insurance company didn't give them a heads up. They also failed to pick us up from body shop (gave an estimate on time that was over 40 minutes off). Waiting area where we had to spend 2 hours did not have a restroom. I've never had that problem with Avis, Budget or Hertz. read more

I made a reservation in advance and they told me they had multiple vehicles available. I arrive, 30 minutes early, and am told that they have no vehicles available. read more

I called to make a reservation and have been an enterprise customer for some time now, but I was told I needed to provide 2 phones numbers. I explained that I only had 1 contact number and they said I still needed a second. Sounds excessive to me. Additionally I needed to provide the below in order to rent to a vehicle. Long time customer here and I am so going somewhere else. 1) pay stub 2) utility bill 3.) proof of ins 4) 3 references?? read more

PLEASE NOTE*****The only reason I didn't give the rating of zero is because you can't I have used Enterprise before and been mostly happy with the experience. I have avoided the female manager at this location because the last time I rented from here she had an attitude problem ( she has a very nasty attitude when speaking to people) and absolutely no customer service skills at all Today I was forced to deal with her because accoring to her teh Manager was at lunch and If I want to speak with him she said " you can just wait". . She over charged me today, and would not listen to reason, therefore I believe that no one should be using this location. Yes I was yelling, because I was upset, however I became absolutely incensed when she crossed her arms over her chest, gave me the chicken neck and said " you can find your own way home" I will NOT be using this branch again as long as she is working there, and I will not be recommending Enterprise to anyone I know. . read more

Nothing less than exceptional service at this location. Roy Cabrera always goes out of his way to provide the best service. Any car I ever get from the enterprise as this location is always clean and ready to go & Roy makes sure of it. Very helpful especially when in a hurry on the go! read more

RENTERS BEWARE! INSPECT EVERY NOOK & CRANNY OF THE RENTAL BEFORE LEAVING THE PARKING LOT!! I've rented many vehicles from enterprise over the past two years and never had a problem until careless staff either advertantly or inadvertently gave me a damaged vehicle and i was held responsible. I talked to various personnel: from store manager to area manager and the risk management manager. The higher up I reached, the worse the customer service got. Risk manager told basically told me that the more vehicles i rented from Enterprise, the more likely i would end up crashing...um I think NOT! I have a had a clean driving records since i was 16!! I paid them my deductible, gave them my insurance information, keep in constant communication with them, yet they send me letters threatening me to take further action. I wish i could upload photos of the alleged damage i caused while the vehicle remained parked in a private garage!!! I said it again and I will say it again, I am 100% sure, beyond a shadow of a doubt, that the damage did not occur while the vehicle in my possession. This issue has been ongoing since August 2016 and has yet to be resolved...smh! They just cant seem to get their act together. Furthermore, in the last conversation i had with the area manager i mentioned to him that since I was being held responsible and forced to pay over $1000 for damages I did not cause nor did they occur while I had the vehicle in my possession, I wanted everyone to know about this very unfortunate situation. My work requires a lot of travel so i returned to enterprise on Jan 9 2017. I was given the wrong size vehicle so i called before returning. The lady i spoke with said i had to wait and I told her i could not because I was already behind schedule since i waited for 30 min for the first vehicle. When i returned, the same associate who screwed me over the first time, gave me keys to a replacement vehicle and let me walk out the door without a walk through inspection. HOWEVER, I knew better from the above experience. I had to walk back into the store and ask an associate to come out and look at some deep scratches on the dumper, roughly a bout 9-10 inches in length. All he did as take a picture of them but never updated my rental agreement to notate the damage. I am glad I took a my own pictures. Although, i am not sure how well my own pictures would have helped if they decided to charge me for that based on my previous experience. Seems like the word of a long time, good standing customer doesnt mean a thing! read more

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This is one of the most professional and friendly car rental locations I have ever been to (and I've checked out my fair share of cars)! Excellent and reliable service... highly recommended! read more

Enterprise Rent-A-Car - Car Rental Near Me - Yuma, Arizona

I've used them many times and they are always fast and friendly. Unfortunately there are some occasions where even after making reservations months in advance to pick up at the time they open and arriving before as to be the first one they still don't offer you the choice to pick your car from the tier you select (full-size). Their excuse is that's all we have... Really cause I see like 8 other full size and I'm sure they are in reserved to be rented but I been first should be able to pick first. A specific car make and model are not assigned when you reserve you just pick a class. So this is disappointing. read more

Very professional & quick. However, they quoted me $50 to drop car off in another state, then charged me $100. Returned car 2 days early and did not receive any credit or bill reduction. It feels like they are a little 'penny wise & pound foolish'. I will not come back to this branch. read more

I was very happy with the service and the truck I was provided. I recommend enterprise to anyone that needs to rent a car

Great customer service at this location! It is a pleasure to see companies that put effort in ensuring their employees are not only trained, but are passionate about serving their customers. I will return for my next rental needs. read more

This company no longer gives NRA discount. Great car rental place. We use it often and never had a bad experience last time we had a small problem and was compensated well. This place stands by the customer. Update: Enterprise has stopped their NRA discount supporting taking people's guns. I'm a proud gun owner & never give them up for anything at all. I have quit all business with this company because of their political stance & new policy's with the NRA. read more

Izabelle was rude and did nothing to correct the mistake that they made. We had a confirmation number for a mini van or full size SUV and when we arrived they stated that they called us "several" times to state that they didn't have any vehicles that matched. She was rude and walked away from us rather then making things right. I will never use Enterprise again! read more

I find it disturbing that Yelp hides the negative reviews, but I'm writing this one anyway in the hopes of getting the word out about a very negative experience at Enterprise in Yuma. My son, who is WELL past 25 years of age, but does not have a credit card (they were using a debit card), went to rent a car and was asked to bring proof of insurance, a utility bill, and a copy of his last paystub, and not in a very friendly manner to begin with (I was present). When he went back the next day with all of the required material, they refused to rent a car to him without him purchasing the supplemental insurance, which doubled the rate of the car rental. They are incredibly rude in that office, and don't seem to really care whether they rent a car to you or not. They lost two customers, and hopefully a whole lot more who will hear about this. That is no way to treat customers, EVER. read more

BUSY place, but when it was my turn my agent didn't let me fall through the cracks and enabled me to extend the days I wanted the car, just with a phone call. She gave me a great deal and I was very pleased with the service and friendliness. Good job! I will be back. read more

Called a week in advance to reserve a vehicle. Went in to speak with a rental agent about their available vehicles. He set us up for 10am. Told us what we needed to bring in. They called the night before to ensure we were coming in. Got there at 10am. I made arrangements with another party to meet them in Tucson based on the reservation. Got there, brought in paystubs, utility bill, car insurance, etc. First she said we could not do it because we didn't have a major credit card. We were already told the bank card we had was fine. She let that one go. Then she took our utility bill and took it out of the envelope and said she needed to see a receipt that it has been paid. First of all I pay online and don't carry receipts around with me. The leasing agent said we just needed to bring something with our mailing address like a utility bill, not about how or when I pay my bill. I am more angry that I have had to cancel my meeting. We are both 60yrs and have rented from enterprise for over 20yrs, my husband makes $1K weekly and we have never damaged their vehicles. I have rented trucks and vans before and up until this time I have never had a complaint. THIS IS OUTRAGEOUS AND UNPROFESSIONAL BUSINESS BEHAVIOR AND not to CUSTOMER FRIENDLY TO TREAT A LOYAL CUSTOMER IN SUCH A HUMILIATING MANNER, especially in front of other customers. We did our part, they dropped the ball on theirs. I get that Im a drop in the bucket to them, however, people should get to hear how they treat loyal customers even though they don't care. Find some more professional employees also, not rude as crap! They say Meet our People: "Every day at Enterprise Rent-A-Car is different. We care about what our customers think and how they feel." Maybe you should re-write that statement. read more

I always rent from 4th Ave Enterprise. The staff are professional and very nice. I always get treated with respect unlike other companies. Moses the manager is great. Always willing to help. Juana is also great. Very friendly and great to deal with. I highly recommended this office. Become a Plus member on their site. It's free and so easy. Makes transaction way faster. read more

Moises was very professional and friendly! Great customer service! I had the car I needed in no time! Definitely will use this location again! :) read more