118° in the desert, broken down on I-8, towing our R-Pod. Vacation dreams: over…read more Enter Dominick & the crew at Yuma Hyundai. They stored our trailer, diagnosed the problem, and had a brand-new fuel pump installed the next morning. Less than 24 hours later we were back on the road to the beach. If you live in Yuma, you're spoiled. In Phoenix we don't get this kind of service. Might just drive 3 hours for oil changes now. Shout-out to Dominick, the sales team, and the ladies at the desk who kept us sane.

My dissatisfaction extends beyond the vehicle itself to the conduct of Hyundai of Yuma's service…read moredepartment. During my most recent visit, Service Advisors Alfredo Aguilar and Domonic Bizek displayed behavior that I found to be highly unprofessional. While discussing a legitimate hyundai concern, both advisors were giggling and laughing. Their demeanor conveyed a lack of seriousness and respect for a customer presenting a warranty concern involving a new vehicle. Additionally, my interaction with Alfredo Aguilar was particularly troubling. When I arrived to drop off the vehicle, his behavior appeared confrontational and unnecessarily aggressive. Rather than listening to my concerns or attempting to assist me professionally, he reacted in a manner that made me feel uncomfortable for asking questions regarding my vehicle. Whether this stemmed from frustration, poor communication skills, or an unwillingness to have his statements questioned, the interaction was completely inappropriate for a customer service environment. As a customer, I expect to be treated respectfully when raising legitimate warranty concerns. Instead, I left feeling dismissed, belittled, and that my concerns were not being taken seriously.

Was stuck late at night, on the 8 east of Yuma. Tow Truck driver Ruben knew who could help quickly…read more Chris said they would start on it first thing in the morning. I was on the road the next morning. Thank You for putting me ahead of the regular work. If I lived in the area, it would be my goto shop.

I was having electrical problems with my Ram 2500 diesel truck. The batteries were draining down…read morefor some reason and after sitting for two days did not have enough charge to start the truck. I had just replaced the batteries less than three months ago. I was directed to Precision Automotive by Accurate Automotive because of the diesel engine. When I brought the truck in Chris listened to my detailed explanation of my problem and decided to first check the condition of both batteries. His employee tested both batteries and both tested at 100%. I then discussed the situation with Chis. He said he would need the truck for two days, and then gave me a detailed explanation of the process that needed to be gone through to find the problem. And told me if I was handy I could do it myself, at least down to finding the circuit causing the problem. Then it would require knowing which parts are on that circuit to find the problem. At this point I did not have the ability to leave the truck for two days and since we were heading back home to Idaho soon, I would have my mechanic there help find the problem. I then tried to pay for the work and information provided but Chris would not allow me to pay him. If your in the Yuma area and information provided the need of service or automotive repairs you should give Precision Automotive, Diesel & Transmission a try. This is a great automotive service and repair business.

This is an anti thief device, disconnect the battery and wait a few minutes for the computer to…read morereset then reconnect. FIXED cost $0.00 30 years experience and didn't know this. BS just wanted to incure outrageous bill. Take advantage of a woman. DONT trust them.

UPDATED September 18th 2025 - Never got offered a loaner. Yes, I asked. Truck is finished. Turns…read moreout Ford finally did the right thing and issued a general recall on the AC for those trucks that came out of the Kentucky plant that are failing left and right. Mine would have been covered under warranty anyway, but the service writer said there was an actual recall on it. I'll look it up of course. GRUDGINGLY - I am updating the service department to 4 stars. Grudgingly. I got my truck fixed a couple days faster than I expected (was without it almost two weeks), but I DID NOT get the same service as other Ford customers. The dealership over all is still at best a 3. The tires looked extra black when they brought it out to me. I thought, "Cool they washed it." NO THEY DID NOT. For some reason they oiled the sides of my tires. Hours later they looked the same, and when I brushed my hand over it I drew back with an oil residue on my fingers. Like I said I only upgraded them grudgingly. UPDATED Sept 10th 2025 - No news. No loaner. No star. UPDATED September 9th 2025 - I'm not ready to give them back a star just yet, but I feel a little better today after finally speaking with the service writer. This is one of the trucks that came out of the Kentuckey truck plant with a bad AC compressor. They are replacing it. They also said, they are going to try to get me a loaner vehicle by tomorrow. I did have a conversation with Ford at a higher level just trying to ask when I would hear something about my truck. I expect they may have got some word of that. I won't read to much into it, but my AC compressor and a lot of other AC parts will get replaced under warranty. Original September 8th 2025 - So far still just three stars, but I am still open for upgrading them. BACKGROUND: I just had the first oil change (3500 miles elsewhere) last week, but the first recommended dealer service at 10,000 miles isn't due yet. The air conditioning is failing. It just stops periodically. It's gotten worse over the last week, and I tested it today in my driveway. After 20 minutes in the driveway it never started blowing cold air, so I headed for the dealership. Of course on the way to the dealership it started working again. I stood there at the counter for a few minutes with no other customers waiting while four (4) service writers did other things. One was on the phone, 2 ignored me, and finally a 3rd asked if he could help. He listened and asked me to leave the truck, so maybe he believed me. Maybe they won't just start it up feel cold air, and call me to come get my truck claiming there is nothing wrong with it. I expected a loaner. None available. I was surprised because everybody I've spoken with who dropped off a warranty repair truck there said they got a loaner. I guess my surprise showed because the service writer stopped whatever he started to stay and started telling me how they haven't had any loaners available for a week. If that's true it should tell you how many Fords trucks are in for warranty repairs. So far nothing that would make me downgrade my opinion of the dealership, but nothing to make me upgrade it either. I'm open to being pleasantly surprised, but I left kinda wishing I'd taken a day off and driven to Buckeye or Phoenix with or without air conditioning. We shall see how it goes. I'll be honest. If they fix the problem without petty (or major) issues I'll upgrade them a star, but I don't think I can upgrade them two stars as things are.

This experience was great, however I'm giving my review for the service manager and Wendy, my…read moreservice advisor. Wendy kept me in the loop with everything going on with my truck. That being said, I am beyond leery of everything to do with Chapman due to the experiences I have had with Chapman Chevrolet. They sold me a known lemon and then flat refused to give me my money back after the truck left me stranded. The manager of the store and sales manager both told me that I should return the truck so they can resell it. Horrible.

Had a recall for my trailer brake modual, which was a back-ordered part. Though frustrating on the…read morewait, it was absolutly no fault of the dealership. We kept in contact, and once the part arrived, the Service Department got me right in! I have always liked this dealership, both sales and service! A HUGE thank you to both Samantha and Shellie for getting my repairs coordinated and done!! These are very, VERY busy people, so please, exercise patience when getting your service needs! They are very thorough and do take the time to communicate with you! Thank you Chapman Dodge for yet another great experience!

It's no fun being stranded on the Freeway in Yuma, Arizona. On a road trip, and wanting to head…read morehome. AAA recommend a shop but they would not work on VW, so the driver had a recommendation. Great place. They dropped everything, figured out the problem, and Jose fixed it in nothing flat. Dawn is the best. She helped up and was very nice and knowledge. They have a wide assortment of cars on the rack. . . A Bentley, an old Toyota Land cruiser, a Mini, and a few jeeps. Looms like they work on everything. Fair prices, and great service. Thanks Dawn and Jose!!!

I received the service request that was my transmission leak. They fixed the leak and it didn't…read moreleak anymore. They finished in the amount of time they told me. They stayed on the estimate. I wasn't charged more. I thought they should have put the nut on the bolt that holds the transmission from falling and hitting the ground. They put the bolt on. Not the nut. It slipped. It didn't fall out. The bolt held it. Had someone jack up the transmission to take weight off bolt and adjust the bolt and put on the nut. I also would have liked them to put the engine cover back on over the engine. They didn't. They put the cushion back over the engine, but the engine cover was on the floor. Overall, I recommend them, and would hire them again.

Friendly service, great deals. I would definitely recommend to buy used here! The car was clean…read morethough it needed an oil change, but gladly took care of it.

I went with a friend who needed repairs on his Motorhome. Meet Ray, and he answered all our…read moreconcerns, gave us an estimate of the needed time, and the hourly rate. My friend drove over a few days later, and they did all the needed repairs in the time specified. The invoice had no surprises. A totally honest place to have your vehicle repaired. I would highly recommend.

I broke down on my way home to San Diego and I broke down. I had my two grandkids and it was 98…read moredegrees. I got a tow and asked for some advice on where to go who to trust. As a woman you get used to auto repair taking advantage. Well he immediately said Advanced Truck and Auto Repair! So away we went in the tow truck but first stop was the Interstate Battery because I was convinced it was my battery. Well even the interstate battery guys said to go to advanced truck and auto repair so off we went. At this point it was obvious I needed a new alternator. I just knew that was a $1200 bill I did not need. And would probably be a hotel room for an overnight stay. It was 4pm and no one was going to fix it in an hour! Right? I arrived feeling defeated but another woman was sitting there and we started talking and she said no worries they will take care of you. It's the only place she trusted. In fact her son just drove two hours so he could have them tune up his car. Let's just say believe it or not was out of there in 30 mins with a rebuilt alternator for under $300!!! I may have to drive the 2 hours to have them do my future services.

If you are on the search for a reliable used vehicle at a good price, I recommend going here. I…read morehave purchased 3 vehicles from this dealership and I have never had any issues. Ask for Alexis, he is great.

this dealer has a decent selection of cars but the customer service is what they need work on. The…read moreguy that helped me was named Alexis and was just awful , the way he talk like if he was a little kid and the looks he gives are creepy. I was really hoping that day to drive off in a new car but he had to ruin my whole day. i was looking at a car he had in the lot that i really wanted. But "alexis" said that the car didnt suit me and i was to old for that car. he even tried selling me a piece of junk.