Service dept scams at their finest. Took my car in for a recall and system update as my remote…read moreconnect - a paid service - was not working on my 2020 RAV4. The lady took my phone and tried to figure out if there was anything wrong with my phone as to why the remote connect was not working. I told her it needed a system update on my car - that's exactly what the customer service with remote connect told me. Later I get a call saying they think they know why it's not working and they need to do a 1hr diagnostic. To which I agreed thinking it was something other than the update that I originally asked for. When they call me to let me know it's done, I go in to get my car and they tell me it's a $200 bill. For what? The lady comes out and says it's for the labor for diagnostic. But then she said that it needed a system update and it cleared everything that was wrong. Well didn't I come in specifically for an update? Like what the hell are you talking about? So they made me pay for one hour of "labor" for them to essentially do what I told them needed to be done. A one hour diagnosis was completely unnecessary. 1) She didn't tell me there was going to be a charge and 2) why wouldn't you do the update first because that's what I went in for? And then if it didn't work run the diagnostic. Scammers.

I cannot say enough amazing things about Kara Vervair, Vehicle Rental Specialist at Alexander…read moreToyota Yuma. I was completely stranded in Yuma after my engine blew in Quartzsite, AZ. I had my pitbull with me, and no one would rent me a car--or even let me inside--because of my dog. I had to tow my own car using a U-Haul just to make it to Yuma, and Hyundai (right next door) couldn't help either due to distance policies. Kara was the only person who stepped up. She worked with Hyundai while they called around trying to help me, and when nothing else worked, Kara went above and beyond anything I've ever experienced in customer service. I didn't even know how I was going to return the U-Haul and get back before she got off work--so Kara stayed late, came and picked me and my dog up herself from the U-Haul location. My phone was dying, it was getting dark, and I was terrified. She made sure I wasn't alone. She got me into a 2025 minivan (the only thing available) just to make sure I was safe and able to get home. She walked me through roadside assistance, checked on my safety, and genuinely cared that I made it back to Tucson okay. I cried. I hugged her. And I will never forget her kindness. Kara is a truly beautiful, compassionate human being. She treated me like a person--not a problem. She is an angel, and I don't say that lightly. I honestly don't know what I would have done without her that day. Thank you so much, Kara, for everything you did--for the things I can put into words and the things I can't. You are unforgettable and absolutely amazing.

Their representative, Wendy, was very friendly and kept us well informed. Our vehicle was in for…read morescheduled maintenance and several issues were identified and expertly repaired. It runs great.

Luis, Victor, Chuy were all amazing. The car was ready when we arrived, signed a few documents…read morethen to Finance. Shout out to Romeo. Great team at Chapman Dodge..

I was really disappointed that a car I purchased there only lasted 6 mos I feel that was a total…read morelemon. I wish I would have looked somewhere else for a better deal and a better used car. Expensive lesson learned for sure.

I bought my Jeep here in cash about 10 months ago . These people sold me a Jeep with a fucked up…read moretransmission on top of it motor damage and also the electrical panel to the car was in the wrong car model . I have the paper work for all this. Had to pay 11k to fix these issues. When I made multiple calls and e-mails to this place they did not help me or at least say sorry ... only thing they told me on the phone was to bring my Jeep to them and they can fix it discounted .... What a joke. They should of fixed it before selling it to me . I'll never go back . You would think they would be on top of it when I paid 20k cash for this Jeep.. the pictures I put are the burnt up electrical panel ... the mechanics working on my Jeep are shocked my car did not catch on fire. Anyone needs more questions or proof message me I'll gladly show the paperwork .shout out to team ramco for fixing my Jeep !

Juanito was the best! Helped me get the car I needed and wanted. Thank you so much for the…read moreassistance!

I'm from El Centro CA, I came to Yuma because my local dealer didn't want to help. I had a check…read moreengine light on my car, a 2025 Traverse. (Luckily it was just a seal on the radiator cap) Thankyou to my Service Advisor Carlos Ibarra. I felt like the customer service at Chapman Chevrolet was on point, they kept me updated even offered me a rental if I couldn't wait any longer the technician worked through his break to work on my car. They definitely gained me as a customer.

We were on a two night stay in Yuma when my alternator failed. The service reps were friendly,…read moreprofessional, and the service was done promptly and within our timeframe so we didn't have to extend our trip. We definitely use these guys again if I were in the area.

After a bad experience at a local garage where I had been taking my car for several years, I…read moredecided to give Yuma Honda another chance. Although I used to regard Honda repair prices as very high, I think the local garage may have increased their prices. Because, Yuma Honda is now only slightly higher than the garage. Just recently I bought some new tires from Yuma Honda. I compared four dealers, using their online stock -- either available in the shop or available as an order within three days. Big O was the most expensive, Walmart was the least expensive. Discount Tires and Yuma Honda were comparable. I got my new tires from Yuma Honda -- the exact size and brand that I like. Sometimes things change for the worse, such as at my former garage. And sometimes things change for the better, such as at Yuma Honda. The current employees at Yuma Honda are very efficient and courteous. Many thanks to Freddie, Eric, Daniel, and the driver, Ramon, for their expertise, their explanation of the work to be done, and their reliable friendly attitude. [This review is on the service department only. I have not had any contact with the sales department.]

I recently had my truck towed in for service. I was in a tough situation and Phil and his team…read morepulled a Houdini act to get me on the road and down the road. And, all the while knowing that I wasn't local. Many dealers treat travelers as second class citizens so very nice to see how excellent their service department handled my situation...Thanks Guys!

This is an anti thief device, disconnect the battery and wait a few minutes for the computer to…read morereset then reconnect. FIXED cost $0.00 30 years experience and didn't know this. BS just wanted to incure outrageous bill. Take advantage of a woman. DONT trust them.

The Service Department Manager JB Brown seems to genuinely care about his customers. He never fails…read moreto listen to my concerns and he always asks about my brother and how he is doing which means a lot to me.

I wish I could give zero stars. I brought my 2019 Kia Soul in for an oil change, tire alignment,…read moreand full inspection before a road trip. I was told everything looked good, my car broke down on the trip anyway. The diagnosis changed three times throughout this ordeal: first the ignition coil, then all the fuel injectors, and finally the catalytic converter and O2 sensors, while my original symptoms stayed the same the entire time. After two weeks of silence, I called myself and was told the car was ready and staff had "been trying to contact me," no missed calls, no voicemails. I was rushed through paperwork and pressured to pay over $1,600. Immediately in the parking lot, the same burning smell and shaking that I noted to the service tech were still there. Isaac, the service tech, denied smelling anything at first, then after my friend confirmed it, it was suddenly "normal after injector replacement." Also my gas tank was nearly drained on pickup, and the check engine light came on on my way home. I brought the car back the same day and asked to escalate to the manager, JB. It took two full days to hear back. The following week I called three separate times for updates -- none of those messages were ever passed on to Isaac or JB or documented at all . On top of everything, the catalytic converter order hadn't even been submitted until over a week after the issue was identified. I also requested to keep my original catalytic converter after the replacement and was denied without any prior notice of that policy. I was without my car for over a month. I have exclusively serviced my vehicle at Kia, there is no excuse for this level of disorganization and disregard.