Came in to pick up an online order for moving supplies. Skyler was great at helping me throughout…read morethe visit making sure all the supplies were correct. Very smooth operation and great overall customer service. Thank you Skyler!

5/5 stars for David the GM at this location--genuinely good guy. During my experience with U-Haul…read morein Aurora, I can tell David was honestly seeking to give his customers the best experience possible even if it meant he would go out his way to search and call around or ship trailer hitches overnight. He went above and beyond for my wife and I for our move. David is great! 1/5 stars for the company U-Haul itself. We ordered a trailer hitch and a median size trailer for our move on the website. The website GUARANTEED that the part fits and that it was available at the Aurora location. We arrived and we had an issue with it not being available and not being the right part. If not for David righting U-Haul's wrongs and shortcomings, this place would get a 1/5 rating. U-Haul needs to up their game. If you can afford a little more, choose any other company than U-Haul.

I couldn't be more happy with finding this company! Lucas and Cheri were so helpful. I had…read morestruggled to get my cdl with a school in Chicago. And decided west Chicago was the dmv I wanted to go. I did a search of rentals and came across this one. Best decision ever! So helpful, answered all my questions. They treated me like we were friends and not just business. I'll recommend this place to everyone!!!! -Jose Salgado.

Great place, great service ! ! ! You can do your cdl faster and cheper than in driving school. Very…read morerecommended.

Originally scheduled a rental at another UHaul but they didn't have what I needed so I came here…read more Picked up on a Sunday through the UHaul and it went great! Very easy. Clean van. Highly recommend!!

Took 35 minutes to pick up my prereserved moving truck. Was told at first that they didn't have any…read moretrucks allocated for me because I'd made the reservation "last night." The main employee said that she couldn't make things go any faster because she's just one person; however, a second employee (possibly a trainee) stood idle behind the counter for more than half the time I was there. What seemed like it should have been a very routine transaction wasn't at all.

I feel the need to express my disappointment with my recent reservation through Budget. Location in…read moreNaperville, Il. I reserved a specific luxury vehicle two months in advance for a business trip with several colleagues. I even called to confirm my reservation a week before my scheduled pickup. Despite that, I received a call from the Budget location at 4:45 p.m. the day before my 8:00 a.m. reservation informing me that they did not have my reserved vehicle available. To make matters worse, they did not have any vehicle available until sometime between 10:00 a.m. and noon, and even that was not guaranteed. I spoke with the branch manager to confirm the situation and asked what could be done to resolve it. I was told there was nothing they could do. His only recommendation was that I drive 45 minutes to the nearest airport and hope they had a vehicle available. When I asked if Budget could coordinate that transfer or otherwise help accommodate the situation, I was told that was not something they do. As a result, I spent the next two hours calling multiple rental car companies trying to find a vehicle for our business trip. Naturally, the only vehicles available were significantly more expensive than my original reservation, but I had no choice but to book one. It has now been almost a week, and I have yet to receive a call or even a sincere apology regarding this experience. Unfortunately, this is not the first time I have encountered this type of issue with this Budget location. I stopped using this branch after a similar experience about a year ago but decided to give it another chance. I now regret that decision. I am extremely disappointed by the lack of customer service, accountability, and effort to resolve a problem that was entirely within Budget's control. A reservation should provide customers with confidence that a vehicle will be available as promised, especially when it has been made months in advance and confirmed shortly before pickup. This experience has permanently damaged my trust in this Budget location. I will not use this branch again, and I will be recommending that my colleagues and business associates choose a different rental company for their future travel needs.