We had a great experience with this company. The driver was there when it was quote. Efficient and…read morenice the driver was and great on time getting to home and unloaded. Great pricing to. Definitely using again

These people are not mechanics or even real tow truck drivers for that matter. All they do is…read moredeceive employees by telling them they are hiring them for a certain job then try and make them do other things risking their safety and lie about wages all because they are contracted through the local police departments.....they replaced an entire engine on another companies vehicle all because the starter was bad. And no they didn't fess up, just rolled along and collected the money. Avoid them at all costs and if your car comes up missing around the french market in Geneva, its been stolen by them because they don't even understand how relocation towing works due to the fact that the person who owns the place BOTH GENEVA AND BATAVIA has dementia......typically backwoods hillbilly crap.

RUN FROM THIS SHOP! My insurance company agreed to have White Eagle RE-FIX my car because the…read morefirst time they fixed it, one part was flapping in the wind, another part overlapped another part, and the gas cap wouldn't open. When I dropped my car off there, all parts were supposedly ordered and in-house in advance, HOWEVER, after 2 weeks, my car is still sitting in their shop UNTOUCHED. Both the 1st and 2nd time my car was in this shop, after having parts ordered in advance, a repair that should have taken 5 days took over 14 days with no communication whatsoever from the body shop. They are not willing to pay for the extra week of car rental.

Choose a different body shop. White Eagle employees Ron and Laura agreed to do repairs on my car…read morefor an itemized estimate and specific amount approved by my insurance company; I would have gone elsewhere if this agreement had not been in place. After repairs were complete, Ron at White Eagle sent supplements containing additional charges to my insurance, which the company did not fully approve; multiple White Eagle employees including Laura shared with me that there were problems with the initial estimate and approved amount for repairs from my insurance company. When I asked White Eagle employees including Laura why they had agreed to perform the work for my insurance company's original estimate if there were problems with it, I received no response. White Eagle held me responsible for part of what my insurance would not pay of the supplemental charges and refused to release my car to me unless I paid an amount beyond my deductible. The shop held my car for two weeks total. The repairs took one week, and the second week was when the shop nickel and dimed my insurance company and me while holding my car. White Eagle also did not respect my wish to communicate with me when charging my insurance company anything behind the insurance's approved amount. I found out after the fact due to my calling both White Eagle and my insurance company and asking questions. For transparency, my insurance company is an AllState company, not some questionable second- or third-rate insurance. If you take your car here, you may end up having to pay more than your deductible just to get your car back, as I did. This review should come as no surprise to White Eagle since I clearly expressed my concerns and dissatisfaction to multiple employees, and the shop made no attempt to remedy the situation. In fact, when Ron explained to me as I was picking up my car that a paint job came with a warranty, I explained that I wouldn't be back; he shrugged and said, "That's fine." I'm in my late forties and have worked with multiple body shops throughout my life, and never have I had an experience like this one. Terribly dishonest and unethical business with no commitment to customer service. As a final note: if you didn't read reviews (as I didn't) and now find yourself working with this business, don't let White Eagle coach you into how to get your insurance company to pay for extra charges. Instead, see this action as a red flag, and talk with your insurance company about what's happening from their perspective.

Very prompt, cordial, and helpful. Starting from calling the dispatch to our tow driver Diego, I've…read morenever had a more helpful, pleasant, and efficient experience requesting a tow. My BMW suv broke down a ways on 83, so I went through a list of other tow companies for a quote. West and Sons knows the greater area of DuPage county and was able to not only give me a fair quote but the customer service was great. Definitely recommending to anyone I know in need of a tow in the Chicago suburbs.

One of their drivers cut in front of us within a couple feet and went across 3 lanes. This happened…read moreon Boughton road going east towards the 355 northbound Expressway. Dangerous driving

Mike was great to work with! He was able to get us in and do the repair same day. Our front door…read morehad been side swiped and they were able to buff things out and repaint to prevent any rust. Great work and fair prices. Would highly recommend and repeat our business.

Did work in my car for a great price, got it done in less than 3 days way better than I've had at…read moreother shops. Thank you!!!

I recently brought my 2024 Honda Accord to Valley Honda in Aurora for a recall service, and I…read morecouldn't be happier with how everything was handled. From the start, Kristina Pszotka, the Assistant Service Manager, made the process easy and stress-free. She clearly explained what the recall involved, how long it would take, and kept me updated during the service. Kristina was professional, friendly, and very straightforward -- no runaround or upselling, just honest communication and great customer care. The repairs were completed on time, and my vehicle was returned in perfect condition. I've dealt with many service departments over the years, and Valley Honda stands out. If you need service on a Honda, ask for Kristina. She will take care of you and make sure the job gets done right.

2brand new cars 2024crv and one car 21000 miles no tread left on the tires the other car 14900…read moremiles and all 4tires cupping ,Very loud .Took it in to valley Honda and they basically told me I was on my own good luck .What makes me mad is that valley Honda knows the crappy tires that are being put on these cars and they look the other way . Bad bad business and won't ever go back there

We call Chad's for regarding our car that would not start, service was so fast, professional and…read moresuper friendly, we would not hesitate to recommend them to anyone. Thanks so much!

I don't know how they are as a towing company, but as a U-Haul representative, They're horrible. My…read moreson and I dropped off a car trailer before we moved on a Monday morning about 8:00 AM, and returned the 26 foot U-Haul truck about 1 o'clock the same day. My son checked it in and said do you need to see the contract and the guy said no I've got the key. It's all good. He did not check either in for two days; and late charges went on my bank account looking like I returned it late because he did not take the time to check it in when we returned it. Now I'm dealing with U-Haul trying to get my money back. Very unprofessional and a horrible way to do business.

Had a new fuel pump installed 4months ago. Job was to tough to do myself so i got prices and ended…read moreup at Sugar Grove Auto. They weren't the cheapest or the most expensive but they did a great job of pricing and installation along with great customer service. I checked that they installed properly and everything was proper. Since i live close to them they offered to give me a ride home and pick me up after the job was done. That's Old School customer service. I would recommend this business to anyone wanting professional service along with customer service.

Took my car in for an oil change and brakes replacement last week. Ray was super helpful with…read morefixing my vehicle in a timely manner and it was a great price! I appreciate the services you offer here will definitely come here again for my routine oil changes :).

I'm 63 yrs old and have been to many other auto-body shops over the years and know that the Crash…read moreChampions in Batavia has been by for the best experience I've had by a long shot. My 2012 Acura TL is my daily driving vehicle. After to sliding into a ditch the front of the car was considerably damaged. Initially going to Crash Champions Batavia, the shop was clean, organized, and smartly attached to a rental car facility which I ended up using. All the staff I met were very pleasant and welcoming. My personal contact, Chay S., worked with me all throughout the process of fixing my car, keeping me well informed on the progress. Crash Champions Batavia worked seamlessly with me and my insurance company and the pricing I received was very competitive especially considering the quality and extent of work that was done. I picked up my car on the date promised to find that the car was not just fixed but brought back to like new condition! Honestly, I was shocked and amazed how well the car had been repaired! They made my 12 yr old car, new again! The work was performed 5 months ago and when I look at the car today, I still think of the great job they had done! I strongly recommend Crash Champions Batavia without having to think twice about it. BRAVO Crash Champions Batavia! Sincerely, Tom H. Batavia, IL

They were very kind and communicated with me along the way. I used insurance so not sure how…read morepricing is but the staff was great and they got it done quickly.