Avoid if you can…read more They act like they are doing you a favor by renting you equipment. Have had defective equipment rented a couple times. They still wanted to charge for the time it was down due tot their negligence. Last visit, needed a mini skid for 4 hours and would not allow it unless paid for all 24 hours as they don't have a working hour meter on it.

Visited the store last week and no one was wearing a mask behind the desk. I asked why and was told…read more"We decided we are not wearing masks" "Tired of people coming in and making fun of us" "We keep our distance from each other" Normally I would give this place 4 stars, but not after hearing that attitude. I will find somewhere else to go!

We needed a truck and enterprise came through in the clutch with the truck needed. I called ahead…read moreand the phone was immediately answered. The sales rep answered all my questions while being patient. Once I arrived I was greeted with a smile. The whole process was smooth and stress free. The sales rep walked me to the truck and inspected the truck with me. The overall experience was great. Truck ran smooth. We will be back. Thanks team Enterprise

We needed a truck to pull a trailer to Texas. Did not like the options at U-Haul or other similar…read morecompanies. Worked with Enterprise Truck Rental - the East Dundee, Illinois location. Matt Clarkson knew the equipment they rent, offered me choices, let me know the costs up front. Upon return - the charges were exactly what I had been told prior to rental. The vehicle was new, well equipped to pull and a comfortable ride. Don't go anywhere else for truck or moving rentals. Knowledgeable and trustworthy.

We made a reservation for a 6x12' trailer two to three weeks in advance of when we needed it. We…read morecalled two days before we were to pick it up only to be told they don't have the trailer and that we'd have to go pick one up miles away in Batavia. The other problem is that we had scheduled to drop it off in Chicago but this new twist required us to drive all the way back to Batavia and drop it off. Ridiculous! Why bother with a reservation when they don't plan on having the trailer. Avoid this place. It's a joke.

I had an amazing experience when I was in a bit of a pinch.. I needed to rent two trucks to assist…read morewith a very last minute work project. I called to see if they had anything available, and they basically told me "yup, swing on by!" ...I pick up the trucks, and the main things you typically worry about, weren't a worry at all: the trucks were clean, drove great, lift gates worked really well, the pickup/drop off was quick and easy, and their price beat out most places I checked as well. Great experience and their team was extremely helpful and amazing to work with.

I had my vehicle there and they cracked my windshield and not only to my vehicle another vehicle as…read morewell. I would like corporate's number. It is not listed. The manager told me he doesn't have to do anything. There's a problem it's with one of their Workers. I bet many cars were harmed. Can someone please tell me what their corporate number is. Thank you if I could leave zero stars, that's what they would get

I couldn't be more happy with finding this company! Lucas and Cheri were so helpful. I had…read morestruggled to get my cdl with a school in Chicago. And decided west Chicago was the dmv I wanted to go. I did a search of rentals and came across this one. Best decision ever! So helpful, answered all my questions. They treated me like we were friends and not just business. I'll recommend this place to everyone!!!! -Jose Salgado.

Great place, great service ! ! ! You can do your cdl faster and cheper than in driving school. Very…read morerecommended.

Incredible experience with Compass Truck Rental. They offered me great rates and just knowing they…read moreare there to assist my trucking business is a great releif.

Took 35 minutes to pick up my prereserved moving truck. Was told at first that they didn't have any…read moretrucks allocated for me because I'd made the reservation "last night." The main employee said that she couldn't make things go any faster because she's just one person; however, a second employee (possibly a trainee) stood idle behind the counter for more than half the time I was there. What seemed like it should have been a very routine transaction wasn't at all.

I feel the need to express my disappointment with my recent reservation through Budget. Location in…read moreNaperville, Il. I reserved a specific luxury vehicle two months in advance for a business trip with several colleagues. I even called to confirm my reservation a week before my scheduled pickup. Despite that, I received a call from the Budget location at 4:45 p.m. the day before my 8:00 a.m. reservation informing me that they did not have my reserved vehicle available. To make matters worse, they did not have any vehicle available until sometime between 10:00 a.m. and noon, and even that was not guaranteed. I spoke with the branch manager to confirm the situation and asked what could be done to resolve it. I was told there was nothing they could do. His only recommendation was that I drive 45 minutes to the nearest airport and hope they had a vehicle available. When I asked if Budget could coordinate that transfer or otherwise help accommodate the situation, I was told that was not something they do. As a result, I spent the next two hours calling multiple rental car companies trying to find a vehicle for our business trip. Naturally, the only vehicles available were significantly more expensive than my original reservation, but I had no choice but to book one. It has now been almost a week, and I have yet to receive a call or even a sincere apology regarding this experience. Unfortunately, this is not the first time I have encountered this type of issue with this Budget location. I stopped using this branch after a similar experience about a year ago but decided to give it another chance. I now regret that decision. I am extremely disappointed by the lack of customer service, accountability, and effort to resolve a problem that was entirely within Budget's control. A reservation should provide customers with confidence that a vehicle will be available as promised, especially when it has been made months in advance and confirmed shortly before pickup. This experience has permanently damaged my trust in this Budget location. I will not use this branch again, and I will be recommending that my colleagues and business associates choose a different rental company for their future travel needs.