We call Chad's for regarding our car that would not start, service was so fast, professional and super friendly, we would not hesitate to recommend them to anyone. Thanks so much! read more

I don't know how they are as a towing company, but as a U-Haul representative, They're horrible. My son and I dropped off a car trailer before we moved on a Monday morning about 8:00 AM, and returned the 26 foot U-Haul truck about 1 o'clock the same day. My son checked it in and said do you need to see the contract and the guy said no I've got the key. It's all good. He did not check either in for two days; and late charges went on my bank account looking like I returned it late because he did not take the time to check it in when we returned it. Now I'm dealing with U-Haul trying to get my money back. Very unprofessional and a horrible way to do business. read more

Amazing service and person!!! Service was super speedy and Chad was the nicest person! I'm so glad I used Chad's!!

I never needed to call a tow company before so I wasn't sure who to call or what to expect. Chad's had great reviews so I decided to start here. Wow! I see why they have good reviews. They were unbelievably fast, kind, helpful, above and beyond from the person who answered the phone to the tech who came out. They fixed my problem without even needing to tow my car. If I ever need a tow service again I will only call them. read more

Thank you! The dispatch representative was personable and provided a reasonable quote. Upon arrival to my destination I was greeted by a smiling driver, Chris. He quickly let me know that more work would be needed to get the car off the curb and onto the tow bed. He did the job efficiently and offered some friendly conversation to reassure me that the car would be okay. Chad's towing came highly recommended and I see why! Thank you for a great experience. read more

Very helpful when I called. Came immediately and safely towed my vehicle to the dealer. Driver was polite, understanding and helpful. Could not be happier with the help I received. Highly recommend and will use again if ever needed read more

Called about a dead battery and Chad's was on it right away. James was the driver and was at my home within 10 minutes. He got my car started and advised me on next steps. He was so very helpful and the fee was very reasonable. Highly recommended! read more

I just wanted to mention what an amazing experience we just had. Yesterday my husband was delivering "sprinkles" for me (another story) he got a flat tire and was stranded in the rain. He attempted to change the tire and lug nuts were completely not budging!!! Friends came and tried to help him with tools ect.,.. those lugz weren't giving. We had no choice to tow it home... Next day, my husband was working on it for 5 hours banging and banging and buying lug tools at auto zone... nothing was working. We called CHAD... he came highly recommended by our friends and many others over time have mentioned Chad... CHAD CAME... he came out and couldn't budge it either.., he was kind and tried so hard and just couldn't get it. We had a few other people come with a compressor and NOTHING. We gave up, done and defeated figuring Tuesday we would have to have it towed somewhere to resolve this issue... and all of a sudden Chad shows back up. He literally spent two hours going out looking for the right tool and trying to figure out how to get these lugs off for us and came back... AND HE DID IT!!!! He got them off!!! He also attempted to leave and didn't want to accept money.... NO WAY CHAD!!! But I just can't say enough good things right now and how I'm feeling and how he came back for us! I just had to share!!!! On a holiday weekend, Sunday, he just amazed us with his kindness!!! CHADS TOWING FOR THE WIN!!!! read more

BEWARE, didn't keep his word, needed a tow and never got back to me. Now I see his truck driving around waving at police, is that all he does the easy stuff? read more

I called Chad's Towing because I know they have been a locally owed business in St Charles for many years. I needed a jump for a dead battery in my garage (we couldn't reach with jumper cables). Jeff arrived quickly and took care of business. He gave advice on driving the car for a while to make sure everything was back in order. Jeff also advised me to check whether or not I had roadside assistance on my insurance policy -- I DID and I was fully reimbursed. Thanks Jeff and Chad! ~Joann read more

I love that I was able to speak to a person when I called. He came so quickly and was so nice!

Thank you Chris the driver and Chad's Towing and Recovery. This is the third time I have used them in 10 years. My 2009 Honda Accord LX car broke down 39 miles from my house about 7:30 last night. I called Chad's towing and Chris came there within 40 minutes and towed my car to the Honda Dealership in St. Charles. More, importantly he allowed me to ride back with to St. Charles, as long as I wore my face mask. I appreciate the quick response in pouring rain, bad weather conditions, and the fact he allowed me to ride back to McGrath Honda in St. Charles as long as I wore my mask. He saved my wife the 39 mile drive to Arlington Heights to pick me up in pouring rain and bad weather. Thank you Chris and Chad's Towing and Recovery. read more

Chad personally helped me out in a tough situation. My car was towed to his yard and when I went to pick it up I needed help changing a tire on it. He saw that the vehicle was sitting very low to the ground. He went and grabbed his own jack as mine wouldn't fit under the vehicle. Chad pretty much did the entire job himself and got me on my way. He showed his class to me that day. Helped me when I needed it, fair prices, and very personable. Thanks Chad. read more

Amazing service!!! Super quick to respond. Thank you so much for helping us get into my car today!

Excellent, friendly service! I needed to have a car towed out of a garage and taken to a dealer -- and I needed it done in a very narrow window of time. Chad's was able to schedule an appointment. The driver arrived promptly, got the car loaded onto the flatbed quickly, and got us to the dealer faster than I thought possible. And on top of that, the driver went the extra mile to make sure I was connected with the right people at the dealer and everything was under control before he left. Refreshingly good service -- I would definitely use Chad's Towing again. read more

Chad's Towing is awesome ! Use them for all your towing needs. During this tough time for everyone and stay at home order due to COVID-19, they came out to our neighborhood with their tow trucks. Lights on and horns blaring for a mini parade for our daughters birthday. Thanks so much - you truly made her day !!! read more

So happy I called Chad's after I got my car stuck in the driveway like an idiot. My roadside assistance through my insurance offered NO HELP and said their providers were simply not available because of the weather. Chad's showed up within an hour and a half as quoted, Dallas the driver was super friendly and got the car out in the blink of an eye. Will use them again if needed, great to have a reliable local option. read more

Big thanks to the owner of Chad's Towing. I can not thank you enough for helping my daughter. I've referred 2 people so far to try to repay your generosity and compassion. I will continue to reccomend your service to anyone who needs a tow! You've helped a young woman try to keep her self fed, clothed and with a home and at 20 years old every day is a struggle. Thank you from the bottom of my heart, and if ever I can return the favor or do anything other thank reccomend business just say the word! read more

Fantastic service!!!! Thank you so much for helping me out today with jumping my sons car battery.

Horrible customer service and poor communication following an accident. I will never rely on Chad's for any future service.

Locked myself out of my running car at Meier last Saturday- 95 degrees. Numerous Good Samaritans tried to help me - yet nothing was working. Called Chad's- he was there in 15 minutes and it took him 5 minutes to get me back in the drivers seat. Such great service and an exceptionally nice guy. Always think of Chad's first!!! read more

U Haul drop off at Chad's turned into a mess when they didn't check it in like they said they would; and I was charged for additional days until they checked it in. TWO DAYS LATER after UHAUL called me asking when was I going to turn the trailer in. I told UHAUL I did days ago. Chad's then charged me directly the additional days. Chad's reported UHAUL did, but UHAUL denies it. Chad's may tow well, but they sure don't take UHAUL business seriously. Avoid at all possible. I had to report to my credit card company a fraudulent charge by Chad's and get issued a new credit card number. What a hassle. Thanks, Chad's. read more

I had locked my keys in my car and all my necessary materials that I needed for work were also inside the car. I called Chad's Towing as recommended by the police since they do not do lockouts. James, the tow truck operator came sooner than the 30 minute window he had provided and found me right away--there were multiple parking lots for this particular building. He figured out a way to unlock the car since it was almost impossible to hit the inside door lock. It only took maybe 15 minutes. I would highly recommend this business. He saved me from calling a locksmith, I was able to go to work and there was absolutely no damage to my car. A great outcome in a trying situation. James was pleasant and efficient as well. read more

Chad's Towing has never let me down renting UHaul vehicles! They are clean, gassed up, and READY AND WAITING FOR ME AT MY ASSIGNED TIME! Shocking, right? Not at Chad's! Two years ago I rented from another local place...had an appointment time and truck assigned, but when I got there, the staff wasn't even there! Doors were locked. We waited and they had no truck for me. So....Chad pulled our butts out of the fire and saved us with virtually no notice, even though they are usually all booked up! Great service, his team has always been courteous and helpful! Thank you Chad and all your staff! read more

Chad was awesome! My brakes gave out my husband called him he came right away hooked up my car drove me to my husband's shop he is a life saver! read more

Super fast, professional, and friendly service! My SUV along with a trailer ended up broken down in Aurora on a Sunday holiday. They were there within 45 minutes and were able to haul both my vehicle and the trailer in one go. Extremely glad for such prompt, courteous service! Highly recommend!!! read more

Driver was a jerk! Parked in front of mt car blocking me from getting out. All he needed to do was park ten feet back but wouldn't move. This is why people get such stereotypical negative thoughts. read more

I was stuck in the snow at a remote location as I received bad directions by my GPS. Chads Towing was requested by the police to assist. Although they did a fine job of retrieving my car, I felt the $550 towing charge was quite excessive. read more

Unbelievable night. Car just stops running in the middle of North Ave. My husband can't get it working and we're stuck out in St Charles. Googled towing company's and saw Chad's. He got to us in 10m. We have a 76 Corvette and he took care of it like it was his own. Thank you so much Chad! Very affordable and great service.Highly recommend. I hope we never need a tow again, but if we do, we wouldn't call any other company. read more

I got my car stuck a far way down on a steep snow covered driveway. Chads Towing was recommended by the police and he showed up within 15 minutes even though it was really late at night. The drive ended up being too steep to take his truck down, but he stuck around and tried to help me drive my car out. I ended up having to leave it there, so he got the car off to the side for me. I was really impressed with how prompt and friendly the driver was. He didn't charge me anything for coming out. I will definitely be calling them again if I need a tow. read more

Had a car break down in Carol Stream, Chad responded almost immediately on a Saturday night. Great service, phenomenal price - I'd recommend Chads to anyone! read more

Chad's saved us last night. After waiting two hours for another towing company, we called Chad's. They quoted us an hour and were there is less than 20 minutes. They were professional and affordable. We will definitely be using them again. read more

The people at Chad's towing were quick to respond, priced the lowest for tow service, and friendly to work with.

Needed a tow and called Chad's based on a recommendation. I received a quote over the phone and they said they would arrive at my residence within an hour. They arrived under the hour and took care of it. Their pricing is lowest in the area and the dispatcher and tow attendant were super nice. Hopefully, I will not need a tow again but if I do they will be the first ones I call. read more

This place is great. They picked my car up and dropped it off. When the location for drop off was not available they found the perfect place close by to leave the car. I forgot my invoice and they emailed me one the next day with no hassle. Very prompt, professional and really nice people. Very much about helping you solve what is never a good situation when you are calling a tow truck. read more

Picked up my sons car with no delay. Driver was great, working with me to get the car to the repair garage quickly and safely. I will use Chad's Towing for any of my towing needs in the future. Very pleasant dispatcher too! read more

DO NOT EVEN CALL CHAD'S TOWING!!!! I called them just about over a hour ago because I locked my keys in my running car. They took my name and number, told me it would be 30 minutes and he would have someone over here.... Yea.. Ok... I called them back at 2:50 pm and asked how much longer they thought it would take for someone to get here the lady that answered this time said that they were all out on police calls and no one would be available to come help me. They just left me hanging waiting for them knowing they couldn't get here. All they had to do was pick up the phone and let me know. How inconsiderate. Then the lady who informed me that they were all too busy had no remorse about the incident and stated only that when they get police calls they make those priority over everything. I am not saying this is unreasonable but they should have had a little courtesy to call me and let me know I needed to make other arrangements. Worst Customer Service Ever! read more