Chill and helpful employees, prices are great and boxes are the best for storing and shipping!read more

Got a hitch installed here on my Honda Cr-v. They did a great job and was very up front with the…read morework they were doing. Made an appointment and they were done in approximately 45 minutes. I definitely would recommend this U-haul branch if you need a hitch installed.

Literally called about five places to rent a few chairs for Thanksgiving dinner. People either…read morenever called me back or they worse sold out. Got their name through La Verne, Facebook community page and it is super convenient! Drove up, backed up, picked up the chairs. Very good service, fast and convenient! They will be my go to from now on.!!

Rented a sander and they were awesome. Helped loaded it in truck and then rented tree saw. Very…read morehelpful people.

Genuinely delightful business owner, aka Benjamin!…read more I needed a U-Haul van asap, and he was the closest. Even more important, the U-haul app gave him very high reviews. I ordered it online an hour before we needed it and he was ready for us when we showed up. He was so helpful filling out the paperwork and advising us on how to avoid excessive fees that U-Haul apparently is famous for, and got us quickly into a brand new, oversized van for exactly the same price as the smaller, older ones. He had such an upbeat attitude, what is not to love here? Do not be wary that the business is not a corporate U-Haul dealership, especially because, from the outside, it looks deceptively dark and iffy. This small business owner wears many hats, including his smoke shop and gift items. Hence the official name, Smoke and Gift shop. You will see the large sign on the outside of his shop, plus a smaller U-Haul sign posted in his window. There are small number of trucks parked in the parking lot. He really knew how to make this customer happy and make us laugh. I would recommend him in a heartbeat.

This was a last minute find since the UHaul in Benson Ave. SUITE L in Montclair dropped the ball…read moreon us last minute. Thankfully they made it right and switched our reservation to this Uhaul in Upland. It is in a smoke shop which was open on a Sunday until 12pm. Man that is the owner of super kind. Note that you don't go inside the front of the store. Park at the back of the strip mall. Pick up and drop off. Most of it is done on the uhaul app. Also, get a bigger truck so you don't have to do 2 loads like we did!

You are now being warned!!! If I can give a zero I would. So I rented a truck for our move. I had a…read morereservation number. When I went to pick up the truck at Home Depot in Pomona. I was told there was none available, and the one I had a reservation for was already booked for someone else. They explained to me that if you read the "fine print" it says that a reservation can be cancelled by them at any time. Never again. Thank God there was a U-Haul in the same shopping center. Thank you U-Haul for bailing me out from Penske's awful customer service.

Ryan was great, friendly, helpful and very professional! I got the truck what I wanted to use…read more Their rentals are reasonable/affordable, .79¢ per mile and if you need a lift gate versus a ramp, they have it, this is the place to go to. The place was under construction but it didn't bother me. This Penske truck rental had "Hometown Rentals" sign so it was kinda difficult to find, like a treasure hunt, so you have to depend on the address and not look for the penske sign.

I had good service. Very professional at the front desk and explained everything how it works on…read morethe truck. A very nice place to rent.

I've been working with Jaime to get a truck rental for a big move. The truck was available and…read moreready the same day. A few days after returning it we needed it for one more day. I called Jaime back and he had it ready for me within an hour. When I showed up he had all the paperwork done and keys ready. I was in and out in under five minutes. Couldn't get better than that.

Check Other UHAUL locations first! Here's the deal! I made an online appointment two…read moredays before I moved. When I got to the Montclair location, you couldn't tell if they were open , because they have one way glass on their door. I opened the door and the lady behind the desk issued no greeting or even a smile. To the point m, I gave her my debit card and she told me that UHaul would not CHARGE my card, but put a hold on funds. She got me the truck and the dolly, and I was off. I returned, gas was filled to where it should be. I signed the final papers, and THEN she explained to me, that the COMPUTER charged me 69.00 ANYWAY, but that I would get a reimbursement. When I checked my statement the next day, there was also an additional $25.00charge, and no explanation. I'm going to wait till Friday to see if my FIRST "unexplainable" charge is reimbursed. Then , I'm going to go back to that location, and demand restitution for the additional $25.00 that she didn't tell me about. Don't go there!!

Worst experience refuse to even help with any questions because they closed in 10 min…read more Extremely rude never using this uhaul location again

Very friendly and helpful environment. I will only rent from this location from now on. Fast…read moreservice and they always do their best to accommodate your needs.