I recently rented a truck. The truck i got was obviously not inspected before renting it out. The…read moretruck was loud and shook the entire trip. I had to drive much slower then I should have due to the shaking and uncontrollable pulling to the side. There were ants all over inside the driving area they were crawling all over the cup compartment and dashboard. Now there is a charge on the credit card used to rent it with no email explaining any of it. I expected much more from a company I thought was reliable and I could trust.

I called Penske to make a reservation for a tractor. We have rented from there before and never…read morehad any issues. The reservation was booked and told to pick up the truck the next morning. I got a call and was told that my truck was given to someone else and that they are working on finding me another truck. I waited several hours and never heard from Penske so I called them back. The gentleman that I talked with told me they were still working on getting me a truck. He also told me that he would call me back the same day and give me an update. Three days later I still have not heard anything. I called them to see what was going on and the same guy that was helping before answered the phone. He again tells me that they still do not have a truck for me. No explanation as to why they have not called me back or even found a truck for my company to use. I guess I will take my business else where. Thanks for nothing.

Picked up my truck in WA state and drove to Florida. Needed new windshield wipers in Montana or…read moreWyoming. The repair truck was there as scheduled and checked fluids, tires etc. great service even on Sunday. I made it home to Florida and had a few complaints about the truck at the time of turn in. The gentleman took notes and obviously cared about customer satisfaction ! I was pleased with the truck and service.

Called in locally (34474) for some pricing on a van for a road trip. Was told $14.99 a day for…read moreroadside assistance. Called their corporate they said $5.99 for roadside a day plus collision which was $31.xx a day. I wanted the van for 2 weeks, You do the math.. At that price they're looking for you on one trip to buy them a new truck to go on their rental lot. LOL. I'd rent some horses and hook them to a wagon before I rented anything from budget or ANY of these rental places (which I shopped around) Over $3,500 to rent a van for just a drive around the country. Budget Uhaul and Penske, y'all musta bumped your head somewhere. SMH

On moving day, 30 min before pickup, Budget called us to state no truck available. We had movers…read morelined up in 2 different cities where we needed to hit our moving times. We called UHaul in Ocala and they were great! DO NOT BOOK WITH BUDGET! They overbook

The lady at the front, cannot remember her name. Was very professional and helpful getting our…read morerental. I highly recommend this place for your moving needs.

Just starting to pack for the move. Bought a bundle of boxes from U-Haul. They supposedly have a…read moreprice guarantee that says if you find the same size & quality from cheaper they will give you $20 of boxes. But when you try to get that $20, they then change the terms and say they have to be the exact same dimensions and you also have to go purchase the other boxes and bring the boxes and receipt to them. They will do anything to NOT HONOR their guarantee! over $20 worth of boxes. If this is how the move is starting with U-Haul, not sure if I want to get the rest of our boxes & truck from them. The employees in the store did not even know the guarantee was written on the box when they have 1000 boxes in the store.