These guys are great! Had a problem with ground bees attacking me while mowing. We tried to get rid…read moreof them without killing them but after several attempts it wasn't working. Still getting stung. I am allergic and one sting will leave its affects for almost a week. We called a few pest control businesses, one in Conklin wanted $95 just to come and assess the situation. Then called Answer Pest Control, they were willing to come out that day and take care of our bee problem for a few dollars more than an estimate from the place in Conklin. The guys, after digging up the in ground hive, replaced the dirt, raked the area and planted seed. Very meet and clean. I would highly recommend them.

We had an ant issue so I called to check pricing. They were not only the most affordable by far,…read morethey had excellent customer service. They thoroughly explained their product, quickly returned phone calls, and were able to complete the service with in 24 hours! I highly recommend!.

Dora is absolutely the best! Even without having formally received the job, she immediately started…read moreassisting by useful text messages in analyzing my situation, and giving me tools to decide what course of action to take. All this without confirmation from me that I even planned on for sure engaging her services! Her incredible willingness to help landed her the service call, and she showed up in a moment's notice. Upon arrival, she got to work and analyzed the specimen using tools in her hand to diagnose the situation. She eventually shared with with me the her diagnosis and guided me on how to remedy, careful to point out what I can do myself without her further services and where she might be able to add value. I was so impressed by her knowledge, her willingness to help, her strong business ethic, and her great attitude that I will share her contact information with anyone that asks if I know a good exterminator (not to mention use her again myself if needed)!

Dori, the owner of the business had us sign and pay ahead on a contract for 6 months of rodent…read moreprotection of our off grid camper for last winter and then did not show up for the last three months of the contract which left our camper unmonitored and overrun with mice. I fired her for breach of contract. She promised to pay us for the 3 months she did not show but she never paid us, giving excuses after excuses about why she failed to pay us back. She caused us harm and grief and lied repeatedly. I am suing her in small claims court and hope to save others from experiencing what happened to us. She was slick with her talk and is a real con artist.

Horrible customer service. Matthew Keller and Thomas Doyle, who are both managers for the…read moreBinghamton area, left me with an incomplete service. After three months of trying to get a hold of someone and being ignored I finally threatened to cancel my services and asked for a refund and they all of a sudden came back to finish their job. When the job came out extremely unappealing to the eye, they then told me they were not responsible for the appearance of their work. They left loose concrete all over my driveway. They did an awful job! Save yourself the headache and hire else where!

This review really refers to Terminix as a national chain. Unfortunately this particular location…read morehappens to be the local shop that serviced me and they're going to receive the review. My experience with Terminix started about a year ago when I got a nasty flea infestation in my apartment. All of my other options failed to deal with it so I called an exterminator. First off they set several appointments for the initial consultation and no one ever showed up to them. In fairness this was during the flood and the area was a mess. However, their customer service reps should not have set up appointments that their exterminators could not keep due to road conditions etc. I persevered and gave them the benefit of the doubt. They came and treated the place and the fleas were gone. This was great. I agreed at the time to sign up for a one year recurring service contract. This was not so great. The problems with this started almost immediately. They would come every three months after the initial treatment to retreat the premises. Each time they set up an appointment on a day that was not convenient to me due to my work schedule. I would call and attempt to reschedule. I would offer them three or four alternative dates that the service could take place on and each time they were unable to accommodate any of the different dates. So for the duration of the contract I received "service" to the exterior of the apartment when I wasn't home. The problem I have with that is I was told several times they couldn't provide exterior service because this is a joint occupied residence and the other tenants in the rest of the apartments had not provided such authorization. So as I wasn't home and they couldn't perform the services they claimed they performed I have no idea what I paid a service fee every three months for the past year for them to do. On top of the scheduling issues Terminix unbeknownst to me placed my credit card information into a recurring payment account. I never authorized them to do this and to the best of my knowledge the initial paperwork I signed never authorized them to do this. Luckily for me the credit card they had on file was canceled and none of the unauthorized payments ever went through. I even specifically called and spoke to them about this the first time they attempted it and told them I never authorized this and they were not to do it again. Three months later I received a call from them complaining that they attempted to take an automatic payment and it was being refused because my card was expired. So despite me telling them I did not want them doing this and it wasn't authorized they still did it anyway. Several times I complained about the service I was receiving and the rep on the phone really didn't seem to care. They were much more concerned about when I was going to pay them what I owed them. That was pretty much the response I got each time "Sorry sir, when can you pay us this balance?" Overall, they got rid of my fleas but that's about all they managed to do for me. I want to be clear here I don't blame the people at the local depot. My interactions with them were always professional and courteous when I saw them. I blame instead the atrocious customer service I received at the corporate level. In short if you need a professional exterminator look elsewhere and save yourself aggravation and money.

Prompt and nice people Carl and his partner. Removed bat quickly and casted away. Have reccommended…read moreto relatives for future problems problems

From the owner: We are a small independent, veteran owned pest control company located in Owego, NY. We have 25+…read moreyears' of experience. We take care of your pest control issues not advantage of it.

DO NOT RECOMMEND I scheduled Erhlich Pest Control for my…read morehome in PA. I flew into Newark Airport and drove three hours to my home the night before my confirmed appointment. I received a call from the technician at the time of my appointment saying he could not come to my home because we were out of his service area. This is completely absurd and horrible customer service. They obviously knew my address when I made the appointment. Extremely disappointed with this company! If I could give zero stars I would.

I recently hired Ehrlich to handle a squirrel problem I am having in my eaves and crawl space…read more When I first contacted them they sent someone over for a free quote within a day or two. I thought they would be sending an actual tech to do the quote but in reality it was just a salesperson. While the salesperson was very nice, he was not as knowledgeable as I would have liked. A few days passed before i received the quote as the salesperson initially sent it to the incorrect email address. Once the quote was signed a tech did come over unannounced while I was not home to take a look at the issue. Shortly after the tech did give me a call to let me know he had been there to have a look and informed me that since the eaves where the squirrel was getting in were so high they would not do anything until spring when the snow was off the ground. I was a little annoyed the salesperson didn't mention that but I let it go. a few months later when they did finally come all they did was set three traps in the same area for 3-4 days and come and check them everyday. When they hadn't caught anything after that time I was not at all surprised because the traps were nowhere near the route the squirrels are taking. Had the tech truly paid attention they would have found evidence of how the squirrel was gaining access. Once they removed the traps they installed a one way door at one of the access points and left that for at least a week. Then they removed it and put a mesh patch over the hole the squirrels where using to get in. Literally a day or two after the work was done. I started hearing even more squirrel activity on my eaves and when I went outside to take a look I saw that because the squirrels were running back and forth along the soffit they had knocked an entire section of soffit out of place. I reached out to the tech to let him know I was still having an issue and sent pictures, including ones with the squirrel causing the damage. The tech did say he would stop by the next day to fix the soffit but said it looked like the mesh had held so they shouldn't be getting in my attic anymore. It seemed there was no concern that the squirrel was still causing problems. In fact, I think Ehrlich actually made the problem worse. So now I am out over $1,000 and have even more squirrel damage than when I hired them. DO NOT HIRE EHRLICH FOR WILDLIFE REMOVAL UNLESS YOU WANT TO WASTE YOUR MONEY!

These guys have treated for bees and did a good job that we called them back for mice. Matt pointed…read moreout areas of entry and tasks we could do and a few options they could do. They were showed up when expected. More importantly when we had a communication issue on what we were paying for, they worked with us to make it right. Mistakes happen and i gauge a good service provider with how they handle situations. These guys did good. We recommend them to others and would hire them again.

We called John at Wildlife Resolutions, Inc. when we heard rustling in our walls and discovered…read morewhat looked like chipmunk nests in our insulation. From the start, we were reassured by John's professionalism and obvious expertise. At every stage of the process, he let us know what he was finding and what our options were for dealing with it. He made recommendations (which we took) but left all decisions about modifications to our house and the fate of the animals he trapped up to us. He performed a thorough assessment of our property: inside and out, roof to foundation. He identified evidence of chipmunks, mice, and flying squirrels, and found their points of entry. He developed a plan, in consultation with us, for trapping the animals who were making their nests within our walls while leaving the innocents in the yard alone. John set several live traps, and over the course of about a week, caught a few chipmunks and determined that the flying squirrels had long since left their nests. He gradually closed up all their points of entry, found the exit trails of the mice, and closed those up, too. John guarantees his work for a year, but he's left us confident that our house is clear of all unwanted critters, and will remain so. John has been a pleasure to work with: friendly, informative, humane, patient, and responsive. We absolutely recommend Wildlife Resolutions, Inc.

1 year later and still struggling and at my wits end with how Terminex schedules appts without…read moreconfirming the appts with you, then shows up when you're in work, etc. On June 4th I let the technician know I needed to be put on their schedule WITH CONFIRMING APPT WITH ME BEFORE COMING as "I have wasps outside & something going on again in sunroom ceiling, not sure what bug ‍ this time -- & as always, check cellar - traps, etc." Reply back from technician, "somehow you missed a quarterly service and I wasn't able to put you on the schedule without an additional charge." My reply back: "Because their last appt, they never told me their plans of coming until the night before & I wasn't here when I believe they got here the following day -- probably why. This has been an ongoing problem since I committed to Terminex service and why the manager Josh told me to schedule through him & not the main number as this is a recurrent problem with Terminex scheduling department. This has been an ongoing problem for me for over a year now. I never scheduled their last appt & let them know that. I had let my dogs out as well when I got home from work that morning & was so worried they had got here and treated property without me knowing, and let them know this too. I am going to have to find another service if this continues to happen". Technicians reply --"Okay, I'll talk with my manger when he gets back tomorrow. I'll have to schedule a different tech to go out to you." -- THAT WAS MONDAY (6/8/26), IT IS NOW FRIDAY (6/12/26) AND NO TEXT, CALL BACK NOR RESOLUTION. I have sent multiple pictures of the inside of my ceiling "snowing" insulation down around the ceiling light onto my couch, floor & dogs! PILES of insulation found that has fallen down by the time I arrive home from work. Also placed a call to the main customer service number who has forwarded this issue to the service department "who will call me within 24hrs". Beyond frustrating -- after paying initally over $5,000 to initiate this service a Terminex salesman sold to me 2 winters ago, $70 ongoing monthly auto payments and $500 to renew this service this past December 2025. And then be told I may have to be charged for a technician to come and address an existing rodent, wasp, possible termite situation for months now BECAUSE TERMINEX SCHEDULED A QUARTERLY APPT WITHOUT COMFIRMING APPT WITH ME UNTIL THE *NIGHT* BEFORE VIA TEXT, SHOWS UP THE NEXT MORNING AND I AM AT WORK !!! And I should be charged an additional fee for them to come now to address ongoing pest(s) issue for months?!

I payed a significant amount of money for a service. They guaranteed to fix the problem. Needless…read moreto say this has been the worst experience. It's been 2 months since the service, and the problem still exists. I have called many times over the last 3 weeks, and get the same run around. I would not recommend using this company. I have spoken with local branch and corporate nothing has helped.