This year I've had to put more money in my house than I have in the 7 prior years put together…read morecombined. I had a bat issue in my attic that needed attending to, and based on my neighbor's recommendation, I gave Sweeney's a call. While they were here I inquired about how much it would cost to pest proof the trim of my house, if you live in the city of Cortland, you likely know how many woodchucks and skunks there are digging under things. The quote I got was more than reasonable. So much so that I asked a few times if they were sure. I went with the quote because of this. Having never used Sweeney's before, I though this was a low ball and they'd try to push up the price, but I figured if they were starting that low, then I would still be happy with where we ended up. I was wrong. When they came out to do the work it was clear I had been under quoted, the owner was here, asked me about how the quote went down, and I explained things, and I was expecting some negation to start then, and instead he said "I honor my quotes" he then said he'd not be making money on this project, and he would finish it, but it would be when he or his crew has time without a job lined up, and asked if I was okay with that. Of course I was. They honored their word, and their quote, and that's not something you see every day. While the quality of their work is such that I don't think I'll need to worry about either of these problems again, I will never go with another pest service after this. The quality of work, and the quality of people can not be understated here, and I will recommend them unqualifiedly for as long as I can.

Great people to have in your home. The receptionist (or whoever answers their phones) is really…read morenice - she's patient if you're having slumlord issues and need real information. Hopefully I don't need to bother you again, but hopefully I will see you back sooner than later. (I really need you back!! I'm working on it ...)

Simply the BEST pest control company to do it! I work in the Food Safety industry and have known…read moreMatthew Keller for over 7 years now. Being in the industry for 30 years plus, I can say Matthew is the best at what he does. The food industry is very challenging and that is exactly where Keller Pest shines. Obviously, warehouse settings are under alot of pressure and inherit pests from trailers, other facilities or other factors outside of our control. Our management team was so worried that this issue was going to cause our customer to pull the account from us, but with the professional actions of Keller Pest, the issue was eradicated within no time flat. Matt uses a program which we in the food industry refer to as IPM ( Integrated Pest Management ) which a science based decision making process that only a few live by in this field. From finding the root cause of entry and performing a detailed investigation our team was able to work with KP on a simple plan ( cost effective) to remove the pests and sustain a pest free facility. Working with our customers is key, Matt is the spokesman for our company in regards to Pest Control and will sit with our clients or join Teams Meetings to explain his programs and offer suggestions on any topic related to this field. This allows me and my team to focus on our day to day jobs and we leave the floor to him to display his efforts. Whether its a 3rd party Audit from the government, customer, or AIB International, Matt is always there to explain his programs in full detail with no hesitation whatsoever. I call him all of the time for his opinion on certain situations that may arise, and I would swear I feel like his only client. Never felt like I was asking a dumb question or being a bother, he is such a professional, polite and caring person. Thank you Matt for assisting in keeping our food warehouses at a AA BRC rating and supporting our team. Simply put, let Keller Pest do the rest! A special shout out to his team leaders, Brittani and Ed who play a key role in the success of KP. If you need residential work done, as well, give them a call!

responsive and professional. Fixed our problem. Expensive, but so was the company I used before…read morethem. Guaranteed the work for 60 days, which is nice.

Prompt, polite service. Confident our needs will be met. Very professional. We've worked with…read moreOrkin with previous houses and have been consistently pleased with the results.

!!!DO NOT USE ORKIN. THEY ARE RIPPING PEOPLE OFF. THEY WILL NOT RETURN CALLS NOR REFUND MONEY THEY…read moreWERE NOT SUPPOSED TO TAKE!!! The first visit from the technician was great. The young man was respectful, seemed to know what he was talking about and explained everything that he was going to do. He serviced my interior, then came back to provide exterior pest control products. The second visit was a different technician, he performed half the job on the exterior pest control. He was polite and he explained what he did. I decided that what I was doing was not worth paying for the service, so I called to cancel - since I was not under contract. I spoke with a young man, I explained that I found a more natural way to control the ant problem and no longer needed the chemical service. He told me that because it was close to the time I would get billed again, that I had to pay, then have 1 last service call and I would be done. So I chose my service date. The third visit was yet another guy - not the same as the first 2. He was late to my house, then spent 5 minutes walking around and didn't even do anything. Then he left. I thought I was done with orkin, since I called to cancel and was told after that visit, I would not get billed any longer. Lo and behold, I look at my bank account to see a charge from orkin. I called them and asked why I got billed if I had canceled my service last month. The girl that answered the phone had no answer other than she needed to reach out to the service manager. I called the next day and she said she had not heard from the manager yet. I asked her for his name and number - she provided them. I called him, informed him about the situation and he said to text him my contact info and he would look into it. So I texted him. I waited 2 days for a response and he has not responded. So I contacted my bank and am filing a dispute with my bank.

They are expensive, their customer service is terrible, and they don't follow through when they say…read morethat a service will be provided. Their communication is lacking except they send prompt bills.

Absolutely horrible customer service. We have been waiting for them to resolve a rodent issue since…read moreJuly, it is now the end of September. There seems to be no urgency or interest in resolving our issue as a Customer. We made a huge mistake in doing business with this organization. Totally and completely dissatisfied, and I hope noone else goes through what we are experiencing.

Dora is absolutely the best! Even without having formally received the job, she immediately started…read moreassisting by useful text messages in analyzing my situation, and giving me tools to decide what course of action to take. All this without confirmation from me that I even planned on for sure engaging her services! Her incredible willingness to help landed her the service call, and she showed up in a moment's notice. Upon arrival, she got to work and analyzed the specimen using tools in her hand to diagnose the situation. She eventually shared with with me the her diagnosis and guided me on how to remedy, careful to point out what I can do myself without her further services and where she might be able to add value. I was so impressed by her knowledge, her willingness to help, her strong business ethic, and her great attitude that I will share her contact information with anyone that asks if I know a good exterminator (not to mention use her again myself if needed)!

Dori, the owner of the business had us sign and pay ahead on a contract for 6 months of rodent…read moreprotection of our off grid camper for last winter and then did not show up for the last three months of the contract which left our camper unmonitored and overrun with mice. I fired her for breach of contract. She promised to pay us for the 3 months she did not show but she never paid us, giving excuses after excuses about why she failed to pay us back. She caused us harm and grief and lied repeatedly. I am suing her in small claims court and hope to save others from experiencing what happened to us. She was slick with her talk and is a real con artist.

DO NOT RECOMMEND I scheduled Erhlich Pest Control for my…read morehome in PA. I flew into Newark Airport and drove three hours to my home the night before my confirmed appointment. I received a call from the technician at the time of my appointment saying he could not come to my home because we were out of his service area. This is completely absurd and horrible customer service. They obviously knew my address when I made the appointment. Extremely disappointed with this company! If I could give zero stars I would.

I recently hired Ehrlich to handle a squirrel problem I am having in my eaves and crawl space…read more When I first contacted them they sent someone over for a free quote within a day or two. I thought they would be sending an actual tech to do the quote but in reality it was just a salesperson. While the salesperson was very nice, he was not as knowledgeable as I would have liked. A few days passed before i received the quote as the salesperson initially sent it to the incorrect email address. Once the quote was signed a tech did come over unannounced while I was not home to take a look at the issue. Shortly after the tech did give me a call to let me know he had been there to have a look and informed me that since the eaves where the squirrel was getting in were so high they would not do anything until spring when the snow was off the ground. I was a little annoyed the salesperson didn't mention that but I let it go. a few months later when they did finally come all they did was set three traps in the same area for 3-4 days and come and check them everyday. When they hadn't caught anything after that time I was not at all surprised because the traps were nowhere near the route the squirrels are taking. Had the tech truly paid attention they would have found evidence of how the squirrel was gaining access. Once they removed the traps they installed a one way door at one of the access points and left that for at least a week. Then they removed it and put a mesh patch over the hole the squirrels where using to get in. Literally a day or two after the work was done. I started hearing even more squirrel activity on my eaves and when I went outside to take a look I saw that because the squirrels were running back and forth along the soffit they had knocked an entire section of soffit out of place. I reached out to the tech to let him know I was still having an issue and sent pictures, including ones with the squirrel causing the damage. The tech did say he would stop by the next day to fix the soffit but said it looked like the mesh had held so they shouldn't be getting in my attic anymore. It seemed there was no concern that the squirrel was still causing problems. In fact, I think Ehrlich actually made the problem worse. So now I am out over $1,000 and have even more squirrel damage than when I hired them. DO NOT HIRE EHRLICH FOR WILDLIFE REMOVAL UNLESS YOU WANT TO WASTE YOUR MONEY!