When we first bought the fireplace insert they were great to deal with. We really like the insert,…read morealthough it was not inexpensive. However, post-sales service is another story. We had them come out to clean the chimney per their recommendation, and to inspect the fireplace. When they left, in April of 2020, we noticed a slight lean to the chimney topper. We didn't think much of it at the time, but over the next several months it got worse. We made several phone calls which were not returned. When 4 months later we finally got through to them and explained the issue, we were told that they would 'be right out'. That was back in October. Here it is January 2021 and the topper is leaning even more, and there is no sign of them coming out to fix the problem they caused when cleaning the chimney. They seem nice, but no followup. It's a shame, but with better post-sale service this could have been an 5-star review.

I would not recommend this company. Firebox was not measured correctly for insert. After the…read morepurchase the insert did not fit properly. The two people who came to install had no idea what they were doing. I was also told that I needed fire proof insulation measuring 24x24 in. for chimney which I did not need that cost 500 dollars. I did not feel that this company was an expert in chimney repair or inserts.