Steve Wheeler has managed my rental property (4 br single residence) in Layton for 15 years. His…read morelevel of service has been terrific. I own a couple of other properties in California, which have property managers, so I have a basis for comparison. He is heads and shoulders above my other managers, especially in these respects: 1) COMMUNICATION: Steve has answered my messages within an hour or so for the last 15 years! 2) FOLLOW THROUGH: He has resolved every issue quickly and has reported back to me daily throughout the process. 3) RECORD KEEPING: Every month I've received an Owner's Statement with all the details I need. The same applies to Year End reports for my tax accounting. 4) CONFIDENCE: Living in California, and unable to respond to my tenant's issues personally, it is wonderful to have a resource like Steve Wheeler who takes care of everything. He's the best property manager I have ever dealt with. Dan Carrison Los Angeles

Awful company... Korie makes tenants do her job including safety issues...one of the worst…read morecompanies I've ever dealt with..they allow people to sleep in the parking lot.. she's lazy and doesn't do her job..

Love this place!! Put in 3 maintenance requests. Cecil came right over & handled all the…read morerequests. Thank you for fast service. Thank you Veronica for being an awesome manager! Great job You guys rock

Shout out to Lauren at Fox Creek for making our move in go smoothly!…read more She's been professional since the first call, answered all our questions, responded to emails and calls, and kept us up to date with our move in process!

I have lived here for over three years and absolutely love it. The staff is amazing and truly cares…read moreabout their tenants.

This place is doing illegal things. They lie on legal documents. They unlawfully entered into our…read moreapartment and broke contract. They evicted us for an amount of rent that we TRIED TO PAY THEM but they returned it and then sued us for 10k, even though what we tried to pay and what we owed was less the 1k. They illegally towed cars. Lied on court papers. They have screwed us. They knew they broke contract by unlawfully entering into our apartment, and pushed through the eviction so they didn't have to deal with their mess up. DO NOT MOVE HERE! They take advantage of people who need help, and take no accountability. And we weren't the only ones that this happened to.

Please note!!! ICO never responds or rectifies any of the valid complaints you see on these…read morereviews. It's all fake and dishonest. They only care about $$$, not people. ICO is NOT so great. BBB rating for this company is F. Subtle discrimination against disabled and elderly. Cheap blinds not installed properly. Refusal to order the correct size and color. Overcharging HOA fees and refusing to justify outrageous community fees including electricity for common areas. They chronically overcharge and underdeliver. Ignoring inquiries about fair practices and renters rights. They care more about squeezing every last dime of you instead of creating a culture that invites long-term residence. They make sure they make money off of your moving so they don't care if you move by not returning your deposit. They will find every small reason to keep it plus charge you more. Predatory algorithmic rent setting to make sure they get the absolute most out of you. Look it up it's bad news. UPDATE: the response from the management company is bot generated. They use an unethical company named LuxLiving in Lehi. Layers and layers of unethical fees and ignoring concerns of residence if they don't feel like addressing them. ICO is in serious need of some ethical upgrades. ANOTHER UPDATE: still waiting for actual results - none. The HOA company they use has a D- rating that WE are gouged for. I stayed silent for a long time, but no more people need to know the truth. Long list of junk fees added on. Valet trash is nasty and stinks up the breezeways but we are forced to pay so shareholders can squeeze more $$$ out of us. They do not care that most of us HATE it. AND ANOTHER UPDATE: complete refusal to install proper blinds. I was told by the manager that they installed the wrong ones in all apartments so I should accept the same. Instead of correcting the issue and quit ordering the wrong blinds. Crazy. Also breezeways are filthy and they won't clean them unless I ask. And the beat goes on... WHEN YOU STAND UP FOR YOURSELF, THEY RETALIATE They use a predatory legal service called Titan Legal that has very questionable ethics and will escalate whatever fees they can when you move out to outrageous amounts please research them before you rent from any property that uses them. Here is another example of how they try to squeeze every single dime out of you: They use a system called BILLEASE. They charge $9 per month to bill you. It's not enough to have unfair fees, but they charge you to bill you for those fees. Stay tuned I will update you regularly. They are escalating their retaliation as well, and I will document that here. Someone from ICO corporate office promised me that she would address issues that I have outlined here. I am still waiting. She has not addressed a single issue whatsoever. And ignores my legitimate request to follow up. THIS IS NORMAL OPERATING PROCEDURE FOR THEM. I can back this up from almost 6 years living here. Illegal intimidation and retaliation have already begun. I will keep you posted on that as well. They need to be exposed and I will do my best to be thorough and honest. Vivint security that we are forced to pay for has a rating of one star on yelp a few thousand reviews. But we are forced to have it because ICO makes a substantial amount of money from it at our expense. They do not care that we don't want a one star review security system.

The ICO apartments are a good choice for anyone who wants to live in a nice quiet area. I refer…read moreclients who are in the process of building homes because they allow short term leases and they allow pets!! Katie Nielsen is the person you want to talk to at Orchard Farms, she's great!

I have to give a HUGE THANK YOU to HAILEE GALLEGOS!! She went above and beyond her job as a sales…read moreassociate. I had a personal issue that she was so kind to help me with. She is very helpful and understanding. I also want to give a big THANK YOU to Joe our maintenance manager for always being so kind and helpful as well. Sincerely, Misha Nunez

I would give nothing if I could. My Husband and I lived here for four years starting in January…read more2018 in building I the management was awesome attentive and helpful, any issue that came up was dealt with swiftly. in 2019 we moved to the other side of the complex into building J. It was nothing short of a F****** disaster from the get go, we moved in and found cat litter in bedded into the carpets the carpets were not cleaned like they claimed they did every time somebody moved out. Our cable never worked we paid for multiple things we never utilized we went without washers and dryers for weeks on end they'd come fix it and it wouldn't be fixed and wed have to wait more weeks and constantly pester for help, which resulted in nothing but disrespect and aggression from their maintenance clown. Our AC broke in August and it took two weeks to fix the issue and the cooler they used let off more heat than cold air so they moved it to the back door while we were at work and left our back door open all day with nobody home. Another instance our toilet in the main bathroom would constantly leak and we said multiple times how it needed to be replaced and the guys argued with us over and over again until one morning we woke up walking on water literally, our whole downstairs was flooded with toilet water, we called the emergency number and got no response (not surprised) so had to clean up and run out for supplies. when i called in the morning i was told they would get there when they could so I waited all day in a apartment that smelt like mildew, for them to say no one could come out until the following afternoon to clean and sanitize the place so they pulled the carpet up a little and put fans there which just made the smell worse. the next day i went to work and came home the bathroom had flooded again and they had used decorative brand new towels and my clothes from the laundry room which were in the washer!!!!! The point is unless you want to be treated with contempt never be be heard pay out the ass don't go here!!! save yourself the hassle and time. a month before moving out our 3 month old puppy was attacked while my husband held her by an aggressive Pitbull the complex couldn't care less. then six months after leaving they claim we never paid a security deposit and they cant find it when i have the paperwork. ABSLOUTE CROOKS!! they pay people do false reviews for incentives don't be fooled and don't waste your time paying to live here. They do nothing to update apartments or appliances and at this point they need it. they should fire the fake maintenance men and find someone actually capable of performing simple handy man tasks. you pay for pool and gym amenities the pool is closed 60% of summer because they cant balance it and they cant keep it clean and don't enforce even basic rules. You will order food and grocery's have them stolen off your porch. NO RULES are enforced you just have to shut up and follow theirs. Best of luck to anyone who chooses to live here. they are the most unorganized sneaky rude complex i have ever dealt with. Don't ever expect the office to be open and if they are don't expect help. there was no parking and i called the office to let them know a previous resident had just abandoned their vehicle i spoke with Aleesha multiple times and the car was still there 3 months and wouldn't be surprised if its still there. I would have to park across the car park and walk in the dark with lights that didn't work because no one can be asked to do their job!!! I don't believe in bashing online and leaving bad reviews but after dealing with this company and this complex for close to five years id hate for anyone else to deal with issues we did.

Staff is lazy the girl in there named janessa couldn't even send me a move out statement when I…read moreasked. Don't even waste your time moving here, they charged me a $500 deposit and the staff is so dumb they never put the deposit away and just left it on my account so upon move out they said I never paid one on top of that they charged a cleaning fee when I clean that apartment from top to bottom. They want to do inspections all the time of your apartment which is annoying I pay rent I don't need you in my space every single month. Then when we lived there the fire alarm would go off all hours of the night and the fire department would have to come out and it took 1-2 hours for them to figure out how to turn it off each time. Pretty annoying when you have to work the next day and have small kids.

I have no complaints. I've lived here for over a year now and anything I have had issues with have…read morebeen addressed immediately. The staff is always nice and efficient.

Terrible!! Prime Property Management puts on a good…read morepresentation initially. Immediately after signing the contract, new fees and requirements came about. They are inattentive, condescending and argumentative in nearly every communication. They bend over backwards for the tenant, but treat the homeowner terribly. It is almost as if they forget that the homeowner, not the tenant, pays for their services. They say email/voicemail responses can take up to 5 business days. They stick to that, even so far as to respond to emails at 11:58 pm on the fifth day. Voicemails tend to go unanswered. I could go on and on. Avoid them!

I rented from prime property for a few months and had to move because of work. They did a great job…read moreworking with me to get out of the lease and got the house re rented very quickly. Never had any problems with getting things repaired and they were easy to work with.