They quoted to replace the oil pan gasket on my truck for 500$ which was a good price. They figured…read moreout they quoted the job to low with all the parts that had to be removed to do the job. He told me that it wasn't leaking oil. When I got to the shop there was an oil spot under it.

say this reluctantly but: very horrible service recently…read more I brought in my car in to get assessed for a broken handle, they took the door apart w/o even asking my permission to 'assess' it. and if I didn't go with them then its $240+ to reassemble said door. blunder #1. also they originally had quoted $260 and it jumped to $460 on top of which. congradz you already lost yourselves a loyal customer. the professional thing here to do in this situation is ASK the customer to proceed. this misquote is bc one of their mechanics doesn't know what the hell they're even doing. pricing quotes fluctuates at any given moment. thanks for curing me of ever having considered using you guys in the past. hard lessons learned. if you're reading this try Sturdivant's auto in Chapel Hill instead. they're professional + will try to actually save you time + $$. don't use these guys if you have anything slightly serious unless you've got lots of money to burn.

Jeff bailed me out of trouble! I couldn't be more grateful. While on a trip from Pennsylvania to…read moreGeorgia, the check engine light came on in the RV! it was a Saturday night and to say my nerves were shot is an understatement. I called Jeff, he said to come on down the next day, a Sunday morning! Jeff identified the issue, took me down to the O'Reiley's store, picked out the right part, AND repaired it! Not to mention at a more than reasonable price. Jeff saved my butt! Jeff is kind knowledgeable, and experienced. This is a good person, with nothing but good intentions. If I was local to Jeff he would be my mechanic forever! Thank you Jeff!

Never got around to actual service. Son has a mini Cooper that had a coolant leak. Week ago we…read morestopped by to see if they could look at it. Was informed it may be a week before they could get to it. Fair enough. Week passes, and they inform us they can't work on Minii Coopers and to pick the car up. Now it's perfectly fine they don't feel comfortable not working on the car because they don't have the right tools or what ever. I respect that. But to take a week to figure that out, have the car there for a week, have moved the car while there, and then only a week later figuring out they didn't want to work on it.... very unprofessional. Picked the car up and got is serviced since. It was a warped thermostat housing. Actually common, and required no special tools. Unless you are driving something very very basic... know you are working with a shop that isn't very professional. Car was out of service in their lot for a week, and the whole time they knew they didn't want or couldn't work on it. Your experience may be different... but I could not recommend these people in good conscience. What they can\are willing to do may be very good...we just will never know.

Many thanks for honesty and professionalism they provided for my car…read more I had an unexpected issue while driving from Raleigh to charlotte , stopped at their shop to diagnose the issue and they were honest and knowledgeable for what they have done for me.

Did not use the towing part. Had a tire the kept loosing pressure. Dropped by to see if they…read morecould look at it. Less than 20 minutes later I was back on the road, tire fixed, and at a super reasonable rate. Good old fashion customer focused small town feel business. Not the easiest to get to. When you look at it, you don't think there is much there. But boy, it is all there. Left with a fixed tire, bottle of honey, and a new calendar. You feel good leaving your money with these guys... no corporate mess, just customer focused local business. Makes you feel the toots this place has in the community. If you haven't used them, do.

Gene's replaced my headlight bulb quickly and professionally, even on short notice. Very reasonable…read moreprice. Recommend this family owned business.

Been taking my cars to Gene's since 2014. They have kept my family on the road ever since. It's…read morecomforting to know that whenever I experience mechanical problems with any of my cars or truck, Gene's Automotive is always there and capable of handling it. Simply give them a call and drop it off and they'll handle the rest with no hassle. I've always been satisfied with their work and the price is fair and reasonable. I like doing business here most of all because it's no question that the team at Gene's is on my side when I'm broke down. The folks there understand the value and importance of reliable transportation for working folks who depend on it to survive. Gene's Automotive is a great place to have your car worked on.

They go into great detail to diagnose the problem. Takes awhile, but the job gets done properly.read more

I took my truck here over the summer to have a coolant leak fixed. After getting it back it was…read morefine for a few weeks and then began struggling to start (which wasn't a problem before) ,and it was leaking coolant bad again. So I took it back for them a 2nd time to fix and they replaced the crank sensor and some wires. I got it back and it ran fine for a a week but was still struggling to start and he said " it might be a faulty crank sensor because we used an aftermarket one" so I kept driving it then one day it just didn't start at all. So I made the mistake of having it towed there and worked on for a 3rd time. When they received my truck it somehow started fine for them and only wouldn't start some of the time. They barely keep you updated on your vehicle, I kept my truck there for 2 months and they couldn't figure out the problem.. I picked it up the other day and won't ever go back. Mind you I took it in for a coolant leak. It left the shop with more issues than when I brought it. So I spent over $2000 and my truck is not fixed. My dads is an ex mechanic and said he's never heard of a vehicle being in the shop for 2 months.

Communication could improve. I had a service appointment but had to change. Receptionist suggested…read moreI call back when my schedule was open. I called the next week and left the first of three messages. No reply two weeks later. I know the work is good from past experience but getting in is the hard part.

I could not have been more impressed! They went out of there way to provide honest, fair,…read moreprofessional service in a timely manner. I will be a forever customer. Thank you Eric and crew for taking such good care of my car and for fixing it so quickly. You guys are the best! Sincerely, Tracy Jones

I had a Jasper engine installed by H & R. The cost of engine and labor was $7000.00. Had three…read moreyear warranty on engine. Shortly after warranty had expired, the engine began to leak around the engine block. Later had leak repaired at an additional cost of $1500.00 . Was supposed to get a $500.00 check from the Jasper engine company for my engine block. Asked H &R about the $500.00 before the engine installation was completed. H & R said it would reduce repair cost by $500.00. When I received my repair bill, there was no $500.00 taken off on the repair worksheet!!! When l asked H&R about the $500.00, they became combative, insisting they had done something with no proof. When I contacted Jasper engine, I learned whoever or company sent them the engine that's who received the $500.00 H&R basically performs substandard auto repair and takes your engine refund!!!

my car was running rough, I knew the high pressure fuel pump was going out so I decided to try…read morethese guys. They quoted me a $450.00 to change it out. I said no. Went to pick up the car..... ran like crap. Got under the hood and guess what, the sensor to the fuel pump was not connected. These guys are crooks don't trust them.

i like to come here. been getting my regular service done here for years and rick always gets me…read morehooked up with the best exhaust and car stuff in the area. my breaking job only costed 500 when i was quoted 1000 from the dealer so i would say this is a great value. one day my car was making a crazy noise so i took it in and rick (i call him ricky because we are cool) got it fixed in under 15 minutes and only asked 100 dollars. thats good honest work. thank you tikcler and keep on tickling! got my moms wheel chair tires rotated.

Extremely happy with the service we had done. We took our car to a repair shop because our air…read moreconditioning stopped working. They determined the compresser had a blockage and recommended we take it to Tickle Automotive. Tickle took our car the morning we called and had it fixed by the next morning. So thankful such a great shop is in our area!

Stacey came out and towed my car for me. I was stressed. He even help fix my radiator !!read more

From the owner: When customers call my phone, I try to make sure I can help them with the service they need if I…read morecan’t do it I referred them to somebody else