I was visiting from out of town when my tire pressure indicator light came on. I went to Chapel…read moreHill Tire Dobbins Road and planned on spending the morning there. Everyone I encountered were wonderful! The gentleman that checked me in got me right back to one of the mechanics. They took care of everything in less than 30 minutes without an appointment. The customer service was top notch and I would give 6 stars if I could. Highly recommend !

I hate to have to leave a bad review as the employees I interacted with were both very friendly. My…read moreinteraction with them leads me to believe that the deceptive business practices I (and apparently others) encountered come from higher up. I can only assume that a business that takes advantage of it's customers takes advantage of it's employees in whatever ways it can also. My specific case: I had a screw in my tire. It is a relatively new tire with plenty of tread left and the screw had planted itself between the tread, not in the sidewall. When I took it in just before closing the person working the counter said they could plug it for me no problem if I left it overnight, and wouldn't even charge me for it. "Too kind! Thank you" I said, thinking that is how you generate loyal customers. The next day I had a message saying that they couldn't repair the tire. I called them up and they said something about the angle of the puncture, it sounded half baked. The person on the phone didn't sound completely convinced themselves and like they had a script for the "Snap Financing" they should try to steer me towards to pay for two new tires (so they'd wear evenly). After politely declining to buy new tires from them they were willing to re-inflate my damaged one so I could drive away. when I took it to another local shop today they were able to plug it no problem. I even asked if there was anything unusual or any reason at all they might have suggested I get new tires. The guy who did fix it basically said "If I wanted you to spend $500 you didn't need to today I could have tried lying to you too." in actuality he just said "Nope, it was a simple plug." Two stars for friendly employees who hopefully find something better when this place hopefully goes under, like it deserves to in my estimation.

Good folks, great service! I am visiting in the area and was recommended to here for a service as I…read morewas taking another leg of my trip. They were friendly, quick getting me in and out, patient in explaining a couple of things discovered and fair in pricing. I felt good about the service when I left.

Horrible shit can of an establishment! Phone service is a joke, their internet is sketchy, so good…read moreluck on any inspection. Won't answer a phone to save their lives, and jokes for employees!! I did appreciate they staffed unique individuals, but all love is lost on their shitty service and not being able to function for their customers! Today with internet down they asked if I could pay cash. Can't do a current inspection without uplink internet access to NCDOV. How were they going to do my inspection for cash! Shady shop! Avoid!

They do great work! First time I used them was for a clutch replacement in a Fiat 500 Abarth…read more Never a great time to try a repair shop for the first time but they exceeded my expectations and they performed maintenance on that car for until I sold it. Always honest with what I need and what I don't and friendly. Fiats are never cheap to work on but they provided fair pricing. They're a little far for me for my truck that about anyone could work on but I'd recommend them to anyone!

These guys rock! They are on the pricey side, but that comes with its perks. My oil pressure light…read morewas flashing (red oil can) and my car was starting slow, so I brought it in, terrified that I had irreparably damaged my engine somehow. Instead, their mechanic sent a detailed diagnosis explaining that it was a battery issue and had nothing to do with my car's lubrication system. They COULD have taken advantage of my inexperience with that kind of car problem, but they were honest and diligently fixed the core issue. My car is now in good health and driving fine thanks to their good work.

I've been taking both my car and my wife's car to Christian Brothers for over a year now, and I…read moregenuinely can't say enough good things about them. From the moment they answer the phone with "How can I serve you?", you can tell customer service is at the heart of what they do. Steve is usually the person I work with, and he has always been fantastic to deal with. The team is incredibly transparent throughout the entire process and takes the time to show videos and pictures of anything they recommend for your vehicle. What I appreciate most is that they never use pressure or scare tactics to push unnecessary repairs. They're honest, straightforward, and truly treat you like family instead of just another customer walking through the door. It's hard to find an auto shop you can fully trust these days, but Christian Brothers has absolutely earned ours.

Provided an overall inspection. Took great care of myself and the vehicle. Also, had alternative…read moreoptions to get to and from!

This location is consistent with service and customer service. I made an appointment for my annual…read moresafety inspection and waited a few hours. When my car was finished they brought it around for me as it was cold out and the car was parked in an adjacent parking lot. I always feel comfortable at this location with service.

I've used this location of Chapel Hill Tire on multiple occassions. Most recently for lube service…read moreand requested a quote on a spark plug job on my Toyota. The good - the service writers are fairly friendly. The bad - pricing appears to be above market rates. The dealer wanted $700 for spark plug change - Chapel Hill Tire was $808 - I ended up getting the job done for $480+ tax up the road at another shop. They do not give you an invoice or paper receipt - so you can't look over the work performed at the time of pick up - they are "paperless" which is in my opinion bad business and bad for the consumer. Shifting the cost of a piece of paper on the customer is tacky, cheap, and unprofessional. They will email it to you. I also got a quote for tire installation - they charge $100 more if you provide the tires from a competitor or from Tire Rack. $118 if you purchase their tires; Over $200 if you use Tire Rack tires or provide your own $55/ wheel/tire. Based on all of this experience - I can't endorse Chapel Hill tire at this time. UPDATED REVIEW: 11/24/25 I had to return to Chapel Hill Tire on Franklin St because Discount Tire attempted to put new tires on my Tacoma on Friday. They were able to do 3 of the wheels and the 4th, a front right wheel would not come off because one of the lugnuts was driven on so tight, it broke their tools. Chapel Hill Tire was the last shop to rotate my wheels and tires - which is done on each oil change at 5,000 mile intervals beacause AT tires require this level of attention. This was performed in April 2025. I did not rotate the tires and wheels in September because I was replacing the tires. Unfortunately, now I am being charged $261.00 by Chapel Hill Tire to "fix" or remove the busted / stuck lugnut. This was completely avoidable had their technician in April not driven the lugnut on so tight. I really don't like impact wrenches but most shops use them because it saves time and cuts down their bottom line costs. I was also informed, to remove this lugnut "minimal scratching" will occur to the wheel - which is not great. If the scratching is at all visible on the wheel I will have to refinish the wheel or replace it or have it repaired. $261 - Today's repair $20 - 2 Lyft rides to and from And my time to schedule this and 2 appointments instead of 1 to get my new tires installed. I will not return to Chapel Hill Tire on Franklin St and I can't endorse them any longer for any work. -CT UPDATE post pickup of my truck: Not only did Chapel Hill Tire charge me $261.00 for a problem they created - they didn't install the TPSM sensor in the wheel and they did not notify me when they called with the estimate they were having any problems whatsoever. I did not realize this until I got home - they don't print you an invoice - because saving .03 on printing an invoice is how CHT operates. When I arrived home I found the TPMS sensor in my cupholder. Now I can return to Discount Tire - to have them FIX a 2nd problem created by Chapel Hill Tire. They can look forward to a credit card dispute at this point for the full amount of $261.00.

Such a helpful, lovely experience working with this team. Definitely recommend having your car…read morerepaired here.

Honest, affordable, kind. No appointment and we had two cars that needed breaks and oil changes and…read moreboth were able to be done the same day. We've been going to Firestone and Reddit recommended this shop and so glad they did. Telling all our friends and family about them. We love to support a local business!

I never waited less than 90 min for a car wash or oil change. Don't come here unless you have all…read moreday for mediocre service.

First time getting an oil change in North Carolina and just happened to find this place. The…read morecustomer service was amazing and the service itself was perfect. The shop cat is the sweetest.

WORST EVER SERVICE. Scheduled an appointment for a tire change and stated I would be waiting…read more Brought car in on time. Took 6 hours to complete. No warning, no follow-up. No apologies. Fair to say that I have never had this ever happen anywhere else.

Appointment for 9am didn't get it on the lift until 11 didn't tell me what was needed done until…read morenoon and said wouldn't be done till four no communication terrible business