Responsive staff. Transparent work and warranted work. Fair prices. It's hard to not use them.read more

I first went to Cortez in 2022 on a referral by Discount tire for a front end alignment. Was very…read morehappy with getting in and out in about 2 hours without an appointment. Fast forward to today. My husband ran over something large and hard at 70 mph. Hit was so hard it popped the needle off of the speedometer in the dash. Managed to get it into see Joshua. Wasn't good news but he gave me 2 options. First was the minimum that needed to be done. Second was an additional item that really should be done. All said and done, more than I wanted to spend but I still feel he was very fair in his pricing. Been driving the van for a few days now and am very happy with the results. Plus, I have the peace of mind knowing I won't be chewing up my tires every few thousand miles. Just as a side note. I did research Cortez Car Care and discovered something amazing. They have been members of the BBB for 23 yrs this year and have not had one single complaint lodged against them in all that time. In any auto related field, especially repair/maintenance, that is a record to be very proud of. Just tells me that they are doing things right and have customer satisfaction very high on their priority list.

excellent service, better than the cleaning service at toyota, met my expectations even while it…read morewas freezing outside very very satisfied as well as excellent pricing

I took my car in to have the brakes checked for possible replacement. They took it for a test…read moredrive and checked the remaining lifespan and determined the discs had plenty of life left. They could have lied and trumped up some unnecessary repair or replacement, but they didn't and they didn't charge me a dime for the checkup. ~Quiet Zone Customer for Life

This time I was lied to, hung up on, and had to leave car there for3 days. Spencer said there…read morewasn't a brake caliber for 2014 dodge van in Beaumont. Checked most part houses had it. Somissed doctor appointment which cost. Was told had to do brake fluid service which cost. Asked to speak to owner not available but would have him call, not. Would not recommend going there

I've used this shop for many different services from towing to repainting a vehicle. Always great…read morequality work and fair prices.

Bad customer service. Took my car in to get a fender replaced, and the guy i talked to told me it…read morewas going to be 65 dollars to get it changed plus whatever little it may cost for the extra screws. So its assumable it would cost around 70-80 bucks. I know how much the screws cost, i checked. he didnt take my number, even after i asked him to take my number so he can call me in case something changes. and when i dropped the car i asked again to confirm that its 65 plus the screws.. now when i went to pick it up, the guy i talked was hiding somewere and the bss guy comes with a bill sayin 110$ and i asked him whats going on, and he says that they charge hourly, which i was not told, and there was a paper on the front of the manager door only way inside listing the hourly cost. I told him i wasnt informed about hourly charges, and the guy starts getting aggressive at me. Jumps prices way too much from original cost without contacting the customer first

Professional, thorough, fast, and fair priced!…read more I had a rear main engine seal, water pump, thermostat, oil pan gasket, rear transfer case seal, and more all repaired within 2 days. For the guys to do the amount of work I required and to do it so well within a short amount of time means they don't mess around! This speaks to their work ethic and professionalism. I highly recommend Mr. Transmission.

Go somewhere else…read more They refused to work on my vehicle after 10 days of me waiting for a diagnosis. Nearly 1k spent on a rental car just to be told "we don't wanna work on it, we want it out." Bad business.

Best oil change place in our area. Brian is great. I have a good experience every time.read more

I have used this business for the last 20 years and today was my last visit…read more Last time I was at the shop the owner short with me. I asked them to check the fluid in the differential and he told me they did. I was watching and the mechanic didn't pull a single wrench on the diff. So I decide to try again with another vehicle of mine today @ 2:30/2:45pm. I pulled in, he asked me was I there for. When I told him coolant flush he laughed and said not on a Saturday at 4: 0clock. IT was 2:30pm. He asked me to pop the hood. He made a statement someone been working on this vehicle. I told him it was me. He told me what was loose. I wasn't there for that and didn't ask him about it. He Bryan(owner) I think is his name. Proceeded to tell me how he couldn't do the job. He was rude about it. I told him close it up. He was still talking to me for some reason. At this point I wasn't going to expose myself to his attitude anymore. I guess when you own a successful business you can turn people away. I would like to mention I emailed prior to showing up. The fact that I did not get an email reply makes it worse. So your business model is laugh at a customer infront of people then tear appart how shitty of a job the vehicles owner did trying to repair it? This isn't the first time or second time the owners be short with me and my questions. I wont be back.

Great experience here, highly recommend…read more I would highly recommend them for vehicle service. I live about the same distance from most Volkswagen dealerships in the Houston and Beaumont areas. I read the reviews from previous customers and decided to make the drive to Beaumont (67 miles) to have a Check Engine Light evaluated on my VW TDI. I got there at 0730 Monday after driving through some nasty rain. First, I was able to drive into the service area, out of the rain and was pleasantly greeted by Andrea who said they would try to work me in since I didn't have an appointment. I was able to wait comfortably in their well stocked waiting area. I had internet, tv and a quiet place to relax. There were several customers who had appointments that were promptly taken care of. I was glad to see that they were taken care of quickly. Everyone there was super nice to me while I waited. I had settled in thinking I was going to be there awhile but Andrea approached me after about 2 hours and said my car was done, they had replaced 2 glow plugs which were covered under warranty (2012 Jetta) and there was no charge. This experience made my early get up, nasty drive and not knowing what the problem was very pleasant. I would definitely go back for service and will plan on shopping there for my next Volkswagen.

I went to there to buy at 2021 Jeep Wrangler Sport. I told NIck Sorenson that all I needed was GAP…read morebecause I did not have it on my current vehicle that flooded, I was upside down and would probably have to pay 2 car notes to keep my credit straight. NIck came back and told me my note would be about $520 I asked him if he added the GAP and he said no it would probably go up a few dollars. After a while I was called back to sign paperwork. I was told I was given DOTS to tell my car insurance and that I had oil changes too. I signed where I was told to sign and went home. I checked my paperwork again because I did not understand why my note was higher than I expected and I had put $3500 down. That was when I saw I was not GIVEN anything, I paid for it. They put all these extras on my note before I was shown my paperwork because my note was already high and nobody asked me if I wanted anything. I was given Appearance protection for $1495, Data Dots for $995, and a car care maintenance plan for $1500 on top of my GAP that I said was all I needed. That's an extra $3990 of fluff that I did not want or need. I called Thursday to talk to the Sales manager Devin about the extra $3900 in services I was GIVEN and he never called me back. I would have to be SLOW to agree to all these extras knowing that I put $3500 down, that ate up my down payment plus $400. I have not purchased a vehicle in the Golden Triangle since 2008 when I bought at 2007 Camry from Philpott. Since then I have driven to Houston to get a vehicle. The first time I get a vehicle from this area for convenience I am baboozled. I do not care to hear back from Doggett unless they are willing to redo my paperwork minus these un necessities. It cannot be buyers remorse when you did not know you are buying it. They have to paperwork put together where you sign saying you know you are buying these services but nothing was highlighted for you to see. I did not know what I was paying for and I did not want nor need these at all.

Awesome service! My son bought his first new car. Our salesman Ryan was very patient with his…read more(and mine) numerous questions. If you want a Kia this is the place to go

Very deceptive sales team! Would not recommend! Not truthful with sales vs lease option and knew…read morethat the buyer was not fully aware. Took full advantage and swindled them out of $15k on a trade! Awful!!!