We had a new Samsung 75" TV to be installed which had to be hooked up to an Onkyo Receiver and Bose…read moreHome Theatre System. The Onkyo Receiver and Bose Theatre System had not been used for 5/6 years. Kevin paid a visit to our home to size up the situation. He suggested that the TV be wall mounted and examined the Old Receiver and Bose Home Theatre speakers. He gave a very fair estimate. Kevin installed the TV and hooked it up to the old Onkyo receiver and Bose Home theatre system to our entire satisfaction. He was nice enough to demonstrate how to use the TV and Home Theatre System. Kevin is a knowledgeable professional and very pleasant to deal with. It was a pleasure dealing with him and we have no regrets. We wholeheartedly endorse Kevin's skills and recommend him to anyone looking for any Audo/Video installation. You will not be disappointed. Mohan & Rina Bhojwani

I upgrade my tv every few years and always have Kevin do it. He's friendly, knowledgeable and goes…read morethe extra mile to make sure you love your setup. His pricing is very also reasonable. Highly recommend Kevin to anyone looking for a quality tv mounting solution.

Completely unprofessional. I absolutely wouldn't trust or use them. Don't waste your time or energyread more

From the owner: Our Business Specializes in Home Theater and Home Automation Installation, Sales, and Services.read more

Purchased high end Earbuds [EMI's] but had to return them due to fit. I did this well within the 30…read moreday return limit. EQ Audio refused stating they could not do this for hygiene reasons. ? This is the first time in my life a company refused to accept a returned product for reimbursement or substitute. Poor customer service.

This company did a home theatre install in our condo at the end of the summer. We would not…read morerecommend this company as ultimately they over-promised and under-delivered. The customer service lapsed after there were loose ends left in the installation. Ultimately, they did not follow through on services they guaranteed on their invoice and left the project looking incomplete without providing us with any options. Specifically, the services guaranteed that were not performed was complete programming of our harmony remote and wire concealment including installation of an electrical outlet. Even though we spent over $7000 dollars, we were told this project to them was only worth what they made on the install, which was just over $800. We needed a specialized ambient light rejecting screen given the space we have for our home theatre. Ed was very knowledgable about this. He designed a screen and got it made through elunevision and delivered it to our home for installation. Ed was unable to provide us with any official documentation from elunevision that the screen was in fact custom. In terms of installation, the screen and projector were securely installed and he was skilled in knowing how to do this but he was several hours late on both installation days. Unfortunately, we noticed after the first installation day that there was a large horizontal scratch on the screen. We saw this upon first opening of the screen after the installers left. Ed initially promised to help resolve this with the screen company, but subsequently ended up blaming us for the damage and saying it was owner abuse. The screen is usable, but this was disappointing. What was initially pitched to us was to conceal projector wires through the drywall. We felt this was unnecessary. Ed said it would be a piece of cake to conceal the wires with some kind of wirebox or tape and said he'd come up with a solution for us, but ultimately he never did. Ed was also unable to get ahold of an electrician to complete the outlet install. He said perhaps the invoice he provided us may 'stand up in court' if we wanted to hold him accountable to complete this service, but there was nothing he could do about it. Ed was unable to complete programming the harmony remote onsite. While he did offer to provide email or telephone support, we had to finish doing this ourselves too. So while it started out extremely well, we were really left to figure out many things on our own. We don't think we received professional, accountable customer service from EQ in the end. When you are spending a large amount of money ($7000!), I think it's better to go with a place that won't place an undefined time limit on the amount of good service they provide you. This company's home base is in Newmarket and was perhaps too far from downtown Toronto. The commute for the installers proved to be challenging and might be the root cause of why so many things were left unfinished. Ed actually seems like a nice guy. I think if we were 5 minutes away from him, he would go the extra mile. However, if you live in downtown like we do, it might be better to go with a company that is more local to your area.

I had a problem with a light that I was sure I would have to take to Toronto to get serviced. They…read morefixed it next day and charged me less then the gas it would have taken to transport it to Toronto! Very friendly and knowledgable.