Deciding to purchase a home from Epic Homes - Crest Kanaka Springs has been terrible decision. Ive only lived here since mid November. Given the extreme issues with water ingress and mold in the basement, should care about its residents and quality of their homes would be doing everything they can to keep residents happy, yet I am being fought on minor fixes to Epic which would make a large impact of the quality of life I am experiencing in an Epic Home. Not only is there water ingress occurring in my home and not only have I had a mould remediation company come to my home three times to remediate my basement and garage, they have been quick to deny any larger issues regarding the water ingress. They downplayed this until many homes began seeing the problem. There have also rejected my home warranty claims, which include basic/ minor items such as: -fixing roof shingles that are lifting -tightening a loose gutter -getting a bathroom lock on my door because other homeowners have locks on their bathroom -replacing a scratched window that we submitted during our walkthrough that they strung us along on, and also a window pane that you can see many x-acto knife cuts -fixing tiles that are lifting pointed out at the initial walk through - with decks it's crucial to leave a small gap between each plank to prevent water from pooling.They left no room and water constantly pools- they really do not seem to care about water related issues There are also bigger issues, such as a missing retaining wall and pavers where construction drawings called for it. They have also agreed to install gable vents on detached garages because of how mouldy the garages became, yet refuse to install flashing which prevents water from getting in. Its not normal to have this many garages face water and mod issues- maybe go the extra step and install flashing? How about the fact that we did not get the garage opener or dishwasher that was promised on our contract- I get lateral changes, but we were downgraded. I get that some of the deficiencies seem minor, but given the extreme stressed caused by part of your home being unliveable and having your life be disrupted by trades constantly being here (or not showing up) to look at this problem and still not take it seriously, you would think they would make our lives easier by fixing these minor things. How hard is it to swap a lock or glue down a roof shingle? read more

Epic homes, Kanaka Springs, is extremely deceiving. The first day after we moved in our upstairs shower leaked so badly it destroyed the walls and ceiling of the main floor bathroom and leaked down into the basement, they cut a massive hole in our ground floor bathroom ceiling to replace the pipe, took 2 months to re-drywall and spray it, and another month to repaint it. It went downhill quickly from there over the next few months - our main floor and stairs had to be repainted due to touch ups all over both walls with a different color paint, main floor walls are out of square, framing isn't plumb, doors are missing paint on the top and when brought up we were told 'well you don't see it anyway so were not finishing them'. Our back door was installed unpainted and covered in glue and it took them months to replace it, while we watched them install brand new doors everyday at houses beside us. Our garage was leaking water through the concrete and they told us that they never actually put any waterproof coating on it because its a 'separate dwelling' and didnt need it. They fixed it, only because they didn't want us to tell all the other neighbors and cost them money, but oddly enough every house built after ours had the waterproof coating. After digging up our backyard to fix it, they never replaced the grass that they destroyed, or the pavers that were damaged from their machinery. Drywall seams and nail pops throughout the whole house that took weeks of back and forth for them to only fix half of them because they 'didn't want to fix the entire ceiling'. Our home has an unfinished basement but the exterior walls of the basement came drywalled by Epic, 6 months after moving in we had water pooling all over the floor. We called Epic, who removed the drywall to reveal insulation that was so wet it was rung out on every exterior wall. They removed the drywall and brought in fans for 5x days to dry it out, at our expense for the extra heating and electric bills. Shawn fought back and forth with us for over a month trying to convince us that the POOLING of water on our floor was simply caused by sweating concrete, and insisted that the resolution was to install multiple 'inspection holes' all over the basement. In doing this, they removed some insulation and cut out the poly behind each vent in our home, knowingly & directly violating the bylaws of the city. The airflow of these vents make heating our basement near impossible & expensive. Fast forward to 4 weeks ago, where low and behold the 'inspection holes' failed because weirdly enough concrete doesn't actually sweat to the point of soaking insulation and pooling water past the drywall, insulation, poly, framing, and onto the concrete pad. It's been 1 month since it was reported and we have only got one 1/4 walls removed, leaving 3 walls soaking wet and potentially growing mold that is being circulated through our home with 3 children in it every day. Shawn, the site super, came in and insultingly told us that we should either a) Install even more of the hideous vent holes, or b) just remove ALL insulation in our basement, ALL the poly barrier and close up the wall with nothing behind it so we could get 'more airflow for the sweating'. We had Lee and Dave attend after Shawn who within seconds agreed with us that concrete DOES NOT sweat to this extent and its very clear there is a crack in our foundation or our damp proofing has failed. It's now been one month of this argument where all we want is to not have a house that leaks water into itself, and to have it fixed properly and I have yet to even get a single update. Run far away from Epic homes unless you also want to be involved in constant battle to simply have a livable home. Take it from me, or take it from the 45+ other homeowners in this complex that speak on the regular about our consistent issues, many the same as ours. Do not buy here, or from this developer. read more

Epic Homes, Epic Fail. Run away people! First of all, be aware their 5 star ratings are biased vendors and friends. Last year I purchased a new home from Epic Homes. It's been 13 months and it is still not complete. Honestly it has been a very trying experience. The sales team really didn't show any interest until checks were due. The house was delivered 2 months late. When we pulled up to do the walk through I noticed the front of the house wasn't done correctly, they put on the wrong siding and left pieces unfinished. Epic Homes tried to convince me that it was "good enough". At that point I knew who I was dealing with. Epic Homes promised Kitchen Aid appliances but they delivered us an inferior Samsung stove and quoted their bias contract that allowed them to do whatever they wanted. The showhome had lovely lighting and we got builder grade crap. The show home's deck was 2 feet wider & 2 feet longer then all decks in the development. There are no coincidences in life. Their customer service department is a nightmare to work with, extremely chaotic, unorganized and will do everything they can to save the boss money. At a certain point you get tired of repeatedly asking them to finish your house so I asked why I had to keep asking to get the same deficiencies done over and over... I got a response from the service manager Ryan Connolly, and he quoted policy and was not going to fix my deficiencies. I went to the office and Ryan Connolly the customer service manager actually told me he didn't like my attitude and tone. I have never been treated so unprofessionally by any customer service department in my life. IMHO Ryan is jaded and has lost site of the customer part of customer service and focusses on making his boss happy at the expense of his customers. Buying a house from Epic Homes was an extremely negative experience I would not recommend them as a developer unless you enjoy sending epic amounts of emails and continuously begging to get your house completed. The only responsibility of a developer is to coordinate and do quality control and it seems that they fail immensely at this task. At this point I have a broken front door lock that they refuse to fix. Cheap crap... didn't even make it 1 yr. So tired of their lies and bullshit. And no you are not sorry for my experience, you are completely aware of what you deliver and your public apology doesn't change your poor customer service, unprofessionalism and unethical business practice.... BUYER BEWARE! read more

This has been the worst experience we've had with a builder. They waste your time with no-shows, unanswered emails, and excuses not to fix deficiencies. They promise one thing and then they "conveniently" forget about it and when we bring it up, they back out of their promises. Even their service people state that the million dollar home you're buying a just a starter home so don't expect much. read more