My loved ones had a terrible experience during their last year here. The staff are passive-aggressive and unprofessional, attempt to manipulate residents and visiting family members, and were woefully unqualified to manage the progressive needs of someone with memory loss.
Not only were they neglectful, but they inflicted physical and lasting harm to one of my loved ones.
These experiences are from 2018-2019, and I hope in the year since this facility has overhauled their practices to meet the bare minimum of care for their residents. I still harbor enormous resentment and anger towards the "caregivers" and hope current residents are in better hands.
This facility was a blight on the last years of my loved one's lives. Don't trust your family members to be safe, respected, or cared for at Epiphany. read more