I was visiting the east coast and went to BJ's with my brother, who is a member. While he was…read moreshopping around, I looked around the optical department and tried on different frames. I found one that I really liked and got in touch with my optometrist to give them my prescription. They had my glasses ready really fast and I was really pleased with the attention and friendliness of Lois, the manager there. Next time I go back to Delaware, I'm sure to stop in again!

The staff in this place is absolutely awful, especially the owner. After I heard the way he spoke…read moreto one of his staff members...inappropriately rude and disrespectful, I will not be taking my mother back there. The only decent employee in that place, and the only one who has manners, and knows common courtesy, is the poor tech who they run ragged. Both times my mother has had an appointment there, that young man seems to be the only one doing anything at all, AND the only one who even bothered to apologize for the fact that we sat there completely ignored by the front desk for almost 20 minutes after we arrived. I would never recommend this place to anyone

I tried to give the benefit of the doubt but this place really is the worst when it comes to…read morecustomer service. The front desk needs serious help. I have needed contacts since my appointment 2 weeks ago but they are so "swamped" that no one ever helped me on the day of my appointment and no one ever called me so I could order them. I called twice to hold them accountable and was left on hold for 25 mins during one of those calls. I finally had to hang up and my problem is still unsolved. I will be taking my prescription somewhere else. They do not deserve the business. Hot. MESS.

Small practice but great service. Takes his time and has a…read moregood bed side manner. Gives a good discount if you don't have insurance and have AARP.

From the owner: At Cudlipp J Brian, you can find a variety of designer glasses to help you see the world around…read moreyou. If you don't want to change your frames, you can add new lenses or try contact lenses to correct your vision. Keep your eyes in good health all year long when you schedule your routine eye exams at Cudlipp J Brian. During the office, we run a variety of tests to determine if you suffer from vision loss or eye problems, such as cataracts or glaucoma. Treatments are available to treat any vision problems.

I've been a patient of Halpern since 1998. I was referred there by my father who has been a patient…read morewith them since before I was born. I've always had nothing but good things to say about them which is why I was so surprised that my wife recently had a less than ideal experience there. Despite this fact, as you can see from my 5 star rating, this story has a happy ending :) I recently bought prescription Ray-Bans from them and was surprised how inexpensive they were after all insurance and discounts were applied. My wife drives a lot for her work so a good pair of sunglasses is a must. She recently has had issues with her contacts so she no longer can wear plain sunglasses. I was so pleased with how cheap and easy it was to get my prescription sunglasses, I didn't hesitate to refer her to Halpern. She met with the optometrist and selected a pair of glasses, but was shocked to find that they were FOUR TIMES higher than what I paid. When she asked why they were so much, she couldn't really get a clear answer, but they said they would call her back. That call back never came. I called them yesterday to ask why hers were more. As it turns out, her glasses were far nicer than mine. My wife is frugal to a fault. I know that she would never spring for anything more than the basics. She even was hesitant about getting them in the first place. According to my wife, these so called "options" were not presented as such. It's every customers nightmare to be fast talked by a slick sales person and that's exactly how this transaction felt. I went to Halpern's website fearing I would have to fight through hordes of employees until I could get to someone who could help me. Imagine my surprise when I found a link for their patient advocate right on their home page. It became immediately clear to me when speaking with the Patient care advocate Beverly that she was passionate about what she did. She listened very well and took the time to ask questions to confirm her understanding. She informed me that she would need to do some research into what solution she could offer me. I felt that a full refund of the add on options would be right because if they had ever called her back, my wife could have cancelled them. Now that the glasses are done, cancellation was not an option. Beverly agreed with me on this point and the add on options that my wife did not want were refunded to our card! I realize that no one is perfect, and mistakes happen. One of the things that separates good companies from great companies is how they respond to customer complaints. This experience has cemented my belief that Halpern truly is a GREAT company. If they continue to treat their loyal customers as good as me, I predict great things in their future.

Every time, and I do mean every time we've made appointments there is always an issue with them…read moresaying it's not covered, and of course it is covered under my insurance but we have this big prolonged ordeal. And if you are looking for a good price on your contacts or glasses, this is definitely not the place to go. Today was the last straw. The people here are unprofessional and could care less. Save yourself some aggravation and some money and go elsewhere.

Dr. Lynch has been my optometrist for years. Her office is great at answering the phone when I call…read morein and she is one of the only eye doctors that still takes walk ins. #supportlocalbusiness

From the owner: We offer general optometry, comprehensive eye exams, adult & pediatric eye care. We carry…read moreeyeglasses & contact lenses, protective & athletic eyewear. We provide dry eye therapy. Get the personalized service you deserve. Also get new lenses for frames. Call us to schedule an appointment. Some walk-in appointments available. New patients are always welcomed.

My appointment was on 2/18/26 at 9 AM!…read more I'll start by saying, I apologize for not remembering the names of the team members I met besides Dr, Pogrebneak. Check in was easy and efficient and handled with care by the pleasant young lady at the desk. She seemed to be a great multi-tasker. The tech that guided me through all the preliminary exams was through and explained everything. He was very helpful. My actual exam with Dr Renee was quite informative and I found out I have a freckle on my eye, she was quick to explain what measures were required for treatment. Dr Pogrebneak made me feel at ease with this non threatening freckle but guided me to a specialist just to be sure. Her "bedside" manner was pleasant and detailed. Took her time with my eye clarity so that I could get the perfect prescription. She turned me loose to get fitted for glasses and sunglasses. The tech, again I apologize for forgetting her name, had a Pleasant disposition and again took her time with my fittings. Glasses are not inexpensive so I appreciate the time they spent, making sure everything went smoothly. Can't wait for my new glasses!!

I was greeted pleasantly and seen promptly. I am an established patient but rarely have need for…read morecare and besides my insurance would pay every two years. At the end of my visit the doctor recommended changing to annual visits because of evidence of a developing problem. I am 77 years old so the caution seemed reasonable.

Literally do not care at all about their loyal customers, they just want to make money. There was…read moreone nice lady at the front who is not there very often unfortunately and she gave me a rebate coupon for my contacts and some very helpful information, so kudos to her! I wish her the best of success in her career because she knows what customer service is, unlike the rest of the staff. I will not be returning for my "next visit." Glasses are too expensive for the lack of selection they have and they will not give you your PD because I guess that means they don't get their bonus or something? I have worked in customer service for excellent companies since I was 16 and its such a shame that I had to leave this place today feeling personally offended and taken advantage of. Be smart & don't waste your time with these hoity toity schmucks.