I scheduled an appointment in June for 8/10/26 @1115. Two hours before the appointment I received a…read morereminder for my appointment at 1130 on 8/10/26. I should up prior to my 1115 appointment and shows the front desk person my email of both reminders and the initial confirmation of the 1115 appointmen. I was told talk to manager who was not there at that time. I sat, I waited. At 1200 I asked for my most recent prescription which I was given. Then she pointed to the person helping a customer and said that was the manager. She could have told the manager that someone wanted to speak with them, but she didn't. I choose to support local businesses, however, with Dr Ammon semi retired his people and the customer interaction has slid. For three years I have been a customer as was my daughter and my deceased husband. We we no longer use Hockessin Eyeworks.

I brought a prescription in. I was told it would be about 2 weeks for my glasses to be made. Two…read moreweeks later I did get a voice mail that there was a mistake made at the lab and my lenses had to be remade. There was no rushing the remake and I did not receive my glasses for another +2 weeks. I called on a Friday and was told they'd be in on Monday. By 3 pm Monday, I called again to check. I was told they "hadn't gotten a chance" to check in the shipment. While I was on the phone, the person did open the box and confirmed my glasses had arrived and I could stop by and pick them up. When I arrived, my glasses still hadn't been "checked in". They were quite pleasant when my order was taken, but the service I received after that was poor, at best. Fortunately, the glasses are great.

This place is great. They take the time to explain everything and they even offer bottle water…read morewhile you are waiting. Every part of this place from the staff to the doctors are PERFECT. If you are looking to change your eye doctor or looking for a new one since you are new to the area. Check them out first. Larry and Cathy

Emergency visit, I was scheduled in the same day within a few hours. Front desk greeted me and was…read morevery friendly. I was seen within 2 minutes of arriving. The issue was discovered, explained thoroughly, and given a treatment plan, that has already given me relief. Thank you!

I've been going here for 20 years. I get a yearly eye exam and had my cataract surgery done by…read moretheir associates Advanced Eye Care. I appreciate having yearly exams and the office has some up-to-date instrumentation for viewing the retina and behind it. The staff is friendly and efficient. The doctors explain everything thoroughly. While the eyeglasses are not inexpensive, I have my serious work pair made here (a combination reading and computer lens) because I depend on them for detail reading work. I feel good about getting yearly exams to make sure my eyes stay healthy. If there were a problem, one gets referred to their opthamologist associates. As we get older, there are many potential eye problems so a yearly exam and being able to call someone if there is an emergency is important.

Entire staff was polite and professional. I have some eye issues, and they took a lot of…read moremeasurements and did a thorough exam. And not a long wait in the waiting area either.

I have been a patient for 26 years. They are the best. The staff is very professional and…read morefriendly.

This happened on 8/14/24. I went to an opthamologist to make sure my eyes were healthy. When the…read moregirl started to give me an eye test, I said hang on, I'm not here to get an eye test, just to see if my eyes are healthy. I have reading glasses only, and they are doing OK. She said, Oh we do it all here. I said, you may do it all, but does medicare pay for it all. I know they pay for a health checkup. She said yes they do. After she was done, I went to another room where I waited for the doctor. When he started to check my eyes, I asked him if an eye test was covered by medicare. He told me it was. Several weeks later, I received an invoice for $50 for REFRACTION. I called the billing department and asked why I was getting billed for this. She explained that is was part of my eye test. I told her what the dr and the first girl told me. She said the REFRACTION is NEVER paid by Medicare. It's something the Medicare and your supplement will not pay. I asked why I wasn't told this upfront. She didn't know why, but that I owed it. I felt there was no way out, so I paid it. But then it started to bother me. That whole place should know the REFRACTION isn't paid by medicare and should warn their patients before they enter. So that is why I am writing this so hopefully senior citizens will not be taken by the " everything is OK, we are here to help" attitude. Ask questions, don't take for granted they are telling you the truth about everything.

I've been meaning to write this review for several weeks, but life got away from me…read more Dr. Stella is an amazing optometrist. She is without a doubt the best optometrist who has ever examined me. She was very thorough in her examination, and she explained lots of interesting eye health and exam aspects to me. It felt so good to not be treated like a number like so many corporatized eye clinics treat their patients. I also failed to procure my referral (I assumed it was good to go), but Dr. Stella and the office manager were very patient with me, and allowed me time to reach out to my insurance carrier to resolve my oversight. I am very grateful for their generosity in allowing me to make things right. I look forward to seeing Dr. Stella for all of my eye health needs in the future. She's just a top notch, gracious, 5-star doctor, and she runs an incredibly tight and immaculate ship!

When I went there it took a month to get my glasses. and the lack of communication was disturbing…read morebecause it was a mistake made by them.

After a month of misinformation from speaking to 3 different reps spanning from 9/30/25, 10/6/2025,…read moreand 10/ 9/2025 I would NOT RECOMMEND THIS BUSINESS. Asking for my records from previous Ophthalmology doctor to be faxed to them before they could even consider me a new patient and then telling me they don't need the records and they are scheduling out to January 2026 is a total waste of time. WORST BZ ATTITUDE I HAVE EXPERIENCED IN DELAWARE. TREATING ME AS IF I AM BENEATH THEM AND IT'S A PRIVLAVAGE TO SPEAK TO THEM.

I've been a patient of theirs for many years. And over the past 2 or 3 years, I've made…read moreappointments, they let me know the appointment was canceled. I can't get another appointment for another 6 months. And most recently, their doctors are retiring, I guess, and they don't have enough Physicians to take the appointments that they're canceling, it's very frustrating when you set up an appointment 6 months to a year in advance and then a month before your appointment, they just drop you, cancel and say, sorry, we're doing the best we can. I'm finding a new eye doctor.

I'm not sure what is going on w/ the other reviews. They caused me a bit of apprehension, but my…read morewife had been to this practice and said she had a good experience. My appointment was on time, it was thorough, the staff were friendly and professional from check in to actual exam. The only waiting time was necessary for the pupil dilation to take hold. My experience w/ this practice was excellent and I recommend them.

if you want to spend your day sitting waiting for your 9:30 appoint and still sitting waiting at…read more11:00 the should be paying ther patience- been going here for 15+ years and it never gets bettet

This is my favorite place to get glasses. I don't have insurance and their prices are great! It's…read morequite a drive for me but the employees are friendly and knowledgeable and always do their best to help me!

If you're looking for single vison glasses, they may be ok. But anything else is the cheapest…read moreprogression you can get at a high dollar price. No refunds, so you're screwed. They insist they will work with you, but the best their lab can make is the lowest quality of progressive, so they can only do so much. For almost $500, it's unbelievably cheap lenses. Better off paying an eye doctor or just use the internet for cheap glasses. I had to just give up and take a loss and go somewhere else.