I visited Sugaring NYC in Flower Mound for an eyebrow wax and an eyelash lift and tint, and I'm…read moreextremely disappointed in the services I received. My technician, Taylor, openly admitted she had to practice on herself when she saw an eyelash lift on her schedule--something no paying customer should hear. She didn't provide any aftercare instructions, and when I asked how long the results would last, her vague response was "it just depends how much oil-based products you use," which offered no real guidance. I don't use any, so this answer was especially frustrating. When the appointment was over, I truly couldn't tell what she did to my eyelashes as there was no difference from when I walked in to the end of my appointment. Not to mention, I had glue left all over my eyelids and tint dye smeared around my lash line and face, pictures attached. My brows still had wax residue, and sugar was matted into my hair. When I sat up, my hair was literally stuck to the table. I regret paying for these services and would not recommend this location to anyone for the services I received. The lack of professionalism and basic technique was shocking.

Worst experience and ZERO customer service - I came here a…read moremonth ago and had one of the worst service experiences I've ever had. My esthetician was so rough that she left me bruised (I've been sugared many times and never bruise), admitted the bikini area "makes her nervous," and even left used sugar stuck in my eyebrow, on my shirt, and all over my legs. I submitted feedback through their internal review system, and they told me the esthetician was fired because of my appointment. I was promised a partial refund (even though the service deserved a full one), and nearly a month later I'm still waiting--despite calling four times to follow up. Each time I've been met with excuses and zero urgency to make things right. To make matters worse, one staff member told me they had never received complaints about this esthetician, while another admitted there had been many. Looking at other reviews on Yelp, it's clear my experience wasn't an isolated incident. I literally never write reviews but this business has shown me the worst customer service I've ever encountered, and I wouldn't recommend anyone waste their time or money here.

I stop going because her sugar is thick and painful. I understand there is some discomfort but her…read moresugar/method is totally unbearable. She keeps saying its painful because I dont come often. Well, I don't go to the other places often either but they don't hurt. I found some other places that isnt so unbearable. Either she changed her sugar over the years or I got more knowledgeable.

I can't believe I'm excited about getting my next sugar wax. No matter what anyone tells you waxing…read morehurts I don't care if they're using sugar or cotton is going to hurt. For me it was important that I found someone in a descent salon, someone who knew what they were doing, and someone I could trust to make this as quick and painless as possible. This place was perfect! It was 10x over my expectation. The location was perfect is an independent suite in a multi level salon, located away in the back. So not a lot of traffic around the salon (just incase I made a soft squeel). Amanda was super professional, therefore it wasn't weird. The salon was clean/fresh, and she even decorated the ceiling BRILLIANT!! She was quick, it took maaaaybe 10 minutes. And my spicy place was beach ready and finally smooth HALLELUJAH!!!

I have been seeing Q for my Brazilian Wax for a little over a year and she is amazing. I started…read moregetting facials every month or two recently within the past 6 months and the experience overall is always beyond the expectations! Q truly cares for her clients and I am so glad to have found her. She is super sweet and funny too! Her heart is so pure, always good vibes!

The best! I've had many facials before and no one is like Q! She is very professional and…read moreknowledgeable. The vibe of her suite is unmatched, very calming and relaxing! Before each facial, she analyzes my face/skin to make sure that she gives me what it needs (my winter skin and summer skin are different). I love that she walks though what she is doing and the benefits of each step/product that she uses. She also gives great tips on how to maintain healthy skin from inside out! She also does facials for men & specifically men with beards! I made an appointment for my boyfriend and he loved the entire experience! Definitely recommend!

I've been coming to Rodica Tudor for over 20 years. I trust her, above all others, to take care of…read moreall my aesthetic needs. Everyone should experience the care and wisdom she provides. I've referred my husband to her to have his unruly eyebrows taken care of when we have an event which he needs to be fabulous, and GQ for. My mother begs to see her any time she comes to town to visit me, and most recently I treated Mom to one of Rodica's European facials. Mom was in heaven, and raved about how I "pampered" her while she was here. Thank you Rodica, you never disappoint.

Yes, another 5 star review for Rodica :) I've got a unibrow that connects to my cheeks on the sides…read moreof my face. When I had my beard, without Rodica I would have looked like a chimpanzee because my brow would become part of my beard. Rodica is very nice and super friendly. She's extremely professional and highly detailed. She takes her time and I wouldn't go anywhere else for any service that she offers. She has a pretty busy schedule as lots of her customers are regulars, so plan ahead. Nina said it right, people that know, come to Rodica.

Flower Mound location review. I went on the advice of a friend and it as a really good experience…read more I don't love the upsell on product, but I get that it comes with the territory and they make extra $$ on the sales. Super convenient though and a chill environment. I'll for sure be back!

Horrible customer service and a lack of apology or concern about making things right. The…read moreesthetician I saw lacks basic detail. The headband she attempted to put in broke twice which means she didn't put it on right. I ended up having to put it on myself. I stated multiple times I just washed my hair and did not want to get anything in my hair. She failed to listen or be careful and I left with a big glob of goo in my hair. The front desk girl was less than helpful and had zero care or empathy. No apology was given. She said "what am i supposed to do about that?" Ummm do you have a tissue at least? Do I have to ask you that? She was rude and offered no solutions. I was also charged an extra twenty bucks with no explanation. I stated on my last two visits to please upgrade me to the top tier. You didn't do it so charged me twenty bucks for today. You guys are not detailed oriented and lack customer service. I have also tried calling and leaving voice mails and you don't call back

I have gone to a few other wax places in Plano until I found Nikki. She is very professional and…read moreher room is comfortable and very clean. I love the salon she is in. I get face and body waxing from her. She is very thorough and uses really good products. She has also tinted my brows and lashes ! Love it!! Highly recommend her!

I have been going to Nikki for almost 15 years. I see her every 5 weeks for eyebrow waxes and I…read morehave also seen her for facials. Nikki is a great esthetician! She is friendly and personable and does a great job. I have been complimented on multiple occasions on how nice my eyebrows look. Her facials are very relaxing and I have found myself starting to doze off while she was doing the facial. Her prices are very reasonable and she is reliable. She has never cancelled on me before or had to move my appointment due to a conflict. I highly recommend Nikki and Smooth Effects!!!

I would highly recommend the services with Bria. The experience was impeccable, outstanding…read morecustomer service, and excellent skills. I got my eyebrows and my upper lip waxed and it was the best experience I've ever had. I usually get threading not waxing, and she has me for a customer for life with waxing.

I decided to visit Threading Bar Salon & Spa after reading a mix of reviews. Some of the waxing…read morereviews honestly made me a little nervous, so I opted for threading instead and specifically requested Rani after seeing her name mentioned positively. There was a bit of a wait when I arrived, so I grabbed something to eat and came back a little later. When I returned, I only had to wait a few more minutes. Overall, I think the service was fair for the $8 price point. There were a couple of things that affected my experience. I was next in line, but another customer approached, and I heard Rani reassure them, "Just two minutes." While I understand wanting to acknowledge waiting customers, it made me worry that my appointment was going to be rushed. Personally, I'd rather wait a few extra minutes if it means the person providing my service can take their time and focus on the client they're currently with. During the threading, the thread snapped several times. At one point, it snapped hard enough that it went inside of my closed eye. I know accidents happen, and I wasn't upset about the mistake itself, but it did make the experience uncomfortable. Slowing down a bit could help make the service feel smoother and more relaxing. That said, I want to give credit where it's due. Rani was very detail-oriented when it came to shaping my eyebrows. She took the time to make sure they were even, well-groomed, and nicely trimmed. Right after my appointment, I wasn't sure how I felt about the final result. Now that a couple of days have passed, I've actually grown to really like them. Looking back, I appreciate how clean and polished my eyebrows look. Overall, I'd describe my experience as mixed. The actual quality of the eyebrow shaping was very good, but the threading experience itself left me a little uneasy. I'm still undecided about whether I'll return, but I can definitely say that Rani does nice work when it comes to shaping brows.

I usually got to this place with no issues, however the lady who waxed my upper lip dripped hot…read morewax onto my jacket during the appointment and left a stain on my $126 jacket. I've tried gentle removal but it's still visible. Don't go to this place unless you want your clothes ruined