always a great experience and products are great. Happy to be able to use them whether it's to…read morepurchase or do a return . The staff is always very helpful and friendly

This past year I have become heavily invested into horses and work at a rescue ranch. I placed an…read moreorder in September for a helmet and it is now January. The helmet still has not arrived. During the order they had a promotion that if you spent so much you saved money so I added extra unneeded items to met this spend taking into account the helmet purchase. The helmet is now showing to not ship for yet another 6 months making it 9 months after the purchase date. The company thinks this is funny and just blames it on the manufacturer. That is not ok This company will opt stand behind their items sold and when things go wrong say tough luck it's not us. Other respected equestrians suppliers would cancel the entire order (including treats) as they could not fulfill their agreement at purchase but here it's just wait longer and longer This is a business where the customer does not matter just their money

Chagrin Saddlery is an amazing store. The staff is extremely friendly and helpful. I have no real…read moreknowledge of the horse world, and when I go in to get stuff for the kids they are SO helpful. The store is always spotless, well organized, and bright. The selection is very broad, and the prices are all very competitive and fair. I highly recommend Chagrin Saddlery and will continue to shop there. They are a great local business!

Great boutique style store with top equestrian brands and top service. Great consignment section…read more Excellent staff who take time to help "style" you and ensure you look your best in the saddle.

A family member was showing off her new cowboy boots. I liked the looks of them on her so I asked…read morewhere they came from. When she told me, I took a ride down the road to the Clipity Clop, but sadly discovered few boot options for me. The prices were also steep, but the quality seemed solid. Then again, I also couldn't get anyone to help me even though the place was pretty empty. Overall, it seemed the store was well inventoried for equestrians rather than regular guys like me just interested in boots.

This is a great store with a niche market of items but it works for them! Their staff is so helpful…read moreand they have a great selection of boots and equestrian gear as well as some clothing.

This place is worth the drive. Some of the brands that they carry (in no particular order, these…read moreare the ones I was able to write down as we surveyed their store): Red Wing, Merrell, Keen, Sperry, CAT, Rocky, Ariat, Chippewa, Danner, Carolina, Lacrosse, Columbia, North Face, Muck, Twisted X, Under Armour, Stormy Kromer. This is the largest selection of boots I have seen anywhere! Work boots, cowboy boots, rubber barn boots, waders, hiking boots, fashion boots. They had a lot of clothing options too. Wrangler, Ariat are both there, as well as many other jean brands to select from. They have plenty of sizes in stock as well. The salesman we talked to initially (when my husband was originally looking for work boots, but then decided he didn't need any) was super helpful, and guided our selection process. Steel toe and non-steel toe brands. I was able to purchase Ariat jeans for my husband, an off-brand Carhartt-type coat for my 11 year old son, and a t shirt for my 6 year old daughter. If you're waffling between brands of boots, I'd stop here. They had most (if not all) of each brand's lines of product.

Love this store. Need to carry more MENS Birkenstock and also the Birkenstock insoles. Good…read morecustomer service.