We just bought a television from Sound and Vision. Everyone we dealt with at this company was exceptional in their knowledge of the product and in their customer service. We are very very pleased and would highly recommend them. Carol Wallace read more

Great customer service by my salesman, Jackson. Just bought large Magnepan speakers there, and he went the extra mile to deliver them to my house personally in his own car, which was much appreciated. Very attractive store and uniformly friendly staff. I will not hesitate to revisit the next time I am in the market for audio/video equipment. read more

What a fabulous place ! Customer service is some of the best I have ever received. Will definitely be buying all of my Audio from here in the future. Thanks to Jim for setting up my Pro-Ject X1! I am enjoying it very much. read more

After a disaster of a move, I was looking for a company that was willing to help me reassemble my entertainment system. The system is very complicated and I didn't feel comfortable putting it together myself. I also needed my universal remote to be programmed. The first person I spoke to said he needed to know what kind of system I had and that, though their first priority was to customers who bought things from them, they would be glad to get back to me and work on my system for $125 an hour. I agreed to that. No one ever called back. I went to the physical store twice and both times I was told they would call me after speaking to their scheduler. They never got back to me. Look, I understand if they don't want to bother with someone paying them a mere $125 an hour. What I don't understand is why they are so willing to forgo future business of a person new to town who is likely to purchase new components for his entertainment system in the near future. I don't know if they are lying or incompetent, but they lost my business, which is a shame, because it looked like they had some decent systems for sale. read more

Short Review: One of the best customer experiences I have ever had and a great selection. Detailed Summary: Jim spent the better part of a day with myself and a friend, letting us try out speakers, A/V receivers, amplifiers, pre-amps, etc. He listened to my relentless technical questioning, made suggestions at the right times, allowed us to play with the gear, left us alone with the equipment to try (big contrast to other high end stores that will not let you touch gear), switched the receivers back and forth for us to try, and let us select from a plethora of streaming songs. He did not try to push any products or high end gear, but allowed us to experience the equipment ourselves and reflected and provided insight after. These guys make recommendations for you, the customer. In fact, he advised against some higher end items, explaining it the diminishing returns unless you just had the money to spend. In contrast to this experience, I previously visited the only McIntosh dealer in Pittsburgh, Butch's Sound and Vision (totally unrelated name), who "did not allow customers to touch equipment", gave me vague technical info and answered most questions with " it depends how much money you wanted to spend." The speakers here could not be switched without redoing the wiring (useless when trying to compare speakers), the in wall speakers were from the 80's, and while the selection was mediocre, I would go out of my way (and in this case out of state), to find another McIntosh dealer. These guys at this Sound and Vision sell couches/furniture as well, which makes use of the space. They have 1 sound room with high end items like McIntosh and Anthem amps/preamps, combined with some Bowers and Wilkins 800 series speakers (please let me win the lottery!), 1 sound room with sets and sets of speakers (Paradigm, etc.) with surround sound, acoustic panels, various brands of A/V receivers (Marantz, Integra, Denon, Athem) to try out, another back sound room that is more of a true home theatre experience, a large projector room with 11 channel audio (including Dolby Atmos height ceiling speakers, etc.), and a few small areas with amps/tv's etc. They also have spools of audio cable but only a few types of end connectors available. They have some power conditioners and half dozen outdoor speaker options. We walked away with a few things after investing time here: knowledge of proper speaker/room setup, a few products including a high end a/v receiver, and new knowledge about how to get more out of the receiver. Jim said to just give him a call when I was setting up the receiver and he could walk me through it, a good gesture. The only negative thing was that their knowledge of some of the wattage specs for a few amps was off and it would have been nice to have the specs printed out somewhere handy, but they looked up the information. A+ experience overall. read more

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The best consumer electronic selection in Akron/Cleveland area. Salesperson was very helpful and knowledgeable but not at all pushy. Highly recommended. read more