Amazing team, great service and accuracy is top notch. Travis is honest with his estimates.read more

It's really hard to find competent help these days in the wiring/internet business. Travis came out…read moreto look at a building wiring issue and confirmed my suspicion that some ethernet cabling was completed busted. He presented a few options to fix - we went with the most gold-plated option to make sure the issue doesn't recur. The wiring job was completed in about 3 hours from start to finish and works perfectly. Great job and highly recommended.

Premier AV tech does work for a lot of high end companies around the Bay Area but their pricing is…read moresurprisingly reasonable. I write about virtual gaming and needed a projector for the laser pistols to work properly, but I didn't want to replace my 80" LCD. The solution was to hang a screen that would come down in front of my existing screen and equipment racks. One problem is that the screen needs to be too far out to hang from a wall and the second problem is it needs to hang from a slanted cathedral ceiling. Premier AV Tech met me in a video call to survey the room and they kept in close contact the whole time. They let me know that the screen they ordered for me was defective when it was tested. When they reached out to the manufacturer, they found that a replacement would take way too long so they worked to get me an even better screen at no increase in price. On installation day they covered my equipment and had the screen up and running in a few short hours. A++

PAVtech flew down to my home in Dallas/Ft Worth area to do a professional install of studio…read moreacoustic panels in my home project studio. Nothing but praise with how professional and knowledgeable Mitsu was with not only with installation, but proper placement as well as audio science. The whole experience was great and I'd definitely recommend them to any company/individual that is looking to improve their space! Literally, the difference is night and day.

I found Bay Area Tech Hero while searching for a network specialist to install Ethernet wired…read morebackhaul in our older (1950s-60s) home that had been renovated but still lacked proper networking. Since they seem to handle a lot of corporate-scale installations, I initially wondered if my project might be too small--but that concern disappeared pretty quickly. The team was already very familiar with Ubiquiti systems and was incredibly patient working with me despite my fairly basic understanding. They walked me through the tradeoffs and ultimately recommended stepping up from mid-range equipment to more professional-grade options. The reasoning was clear, the cost/benefit made sense, and at no point did I feel pressured--just well-advised. The actual Ethernet installation work was top-notch--smurf tubing, recessed (not sticking out!) enclosures, and everything. The level of craftsmanship and attention to detail is honestly beyond what I would normally expect (or even feel comfortable demanding from contractors). They went above and beyond without being asked, and the cable organization is immaculate. Huge thanks to Justin and John for their precision and quality of work, and to Jim and Rodrigo for their thoughtful recommendations on equipment and access point placement. If you're looking for a team that combines technical expertise with professionalism and genuine care, I'd absolutely recommend them.

I did not wind up using their services but they were beyond helpful listening to my issues and…read morediscussing the options to fix it. I will def use them in the future !

Tao was on time, friendly, fast, and efficient. He had the job done in an hour. I will definitely…read morehire him again!

Le did some troubleshooting with my security cameras. He is extremely communicative and…read moreknowledgeable. Would highly recommend.

Thank you so much, Great company with tons of product knowledge and great customer service skills.read more

You need to improve your customer service skills.read more

TL;DR: Solid and reliable…read more Installed 7 months ago, and I guess I forgot to write a review. Performance is consistently better than promised, much faster than we need, an lower latency than our previous service (DSL), and costs less.

Never in my life have I had such a hard time with a customer service agent. The installation…read moreprocess and the experience thus far has been great. However, I experienced a outage that I could not troubleshoot, and I called customer service for help. However, the agent had a not-so-good attitude, which said I did not appreciate. For which he apologized by blaming it on me. For example, he said the box should have 3 cables. Mine had two. He insisted there were 3 over and over, implying that I had a significant lack of knowledge or experience in troubleshooting. Two of my relatives were with me and also confirmed the two cables, yet he kept insisting there are 3 and that we were mistaken in an exasperated tone. I have always had pleasant experiences with customer service agents, so this was quite shocking. He also did not explain things well. Only after repeated clarification questions could follow his directions. We ultimately were not able to fix the outage due to the cable situation. Hopefully, other agents are more helpful than this one, and only I have had this unpleasant experience. Otherwise, the internet service and installation process is great, I have had no other issues.