Excellent care, ty Shawn and staff. Very nice group here in Muskegon. Appreciate the help.read more

I have completed 2 rounds of physical therapy with Northern. All of their therapists involve you in…read morewhy each exercise was helpful to my recovery. They are so knowledgeable in how the body works and moves. They are easy to talk to and include fun conversation, questions and trivia questions. Their explanations of how to do each exercise are helpful They provide printed copies of each exercise to do at home. I feel supported and feel they care about each individual they treat. Their facility and equipment are up to date and they sanitize after each person uses it. They schedule your sessions when they work best for you. I highly recommend Northern Physical Therapy, soon to be Ivy Rehab to any patient. Thank you, Northern!

I recently met with an entire team of people from Orthopedic Associates of Muskegon. They were all…read moretop-notch. My EMG was performed by Dr. John Hawkins. He did a wonderful job both in the way he communicated and the way he performed the testing. Although this is a generally an unpleasant test, he made it much less so. Dr. Justin Jabara explained his findings and my MRI result in a very clear and concise manner while answering all of my questions and interruptions. As I moved along the chain I met with Dr. Christine Bowman. She made everything I was considering come together as a plan that I could digest with comforting knowledge for pre-operative, operative, and post-operative care and recovery. I am very happy to be working with such a great team of caring individuals. From the intake process through consultation, testing, surgery, office care and discharge; OAM is the best.

I had one of the most negative experiences I've encountered at a medical practice. As someone who…read moreworks in a private counseling and psychiatry office, I am very familiar with standards of patient care--and I can confidently say that the way I was treated here fell far below those standards. I sought care for a hand injury that had been managed conservatively for several weeks under the guidance of providers at my workplace. When my symptoms failed to improve and began worsening, I was advised to seek further evaluation at this facility. Upon arrival, I clearly explained my situation, including the treatments I had already been consistently following (ice, heat, ibuprofen, and a brace for nerve-related pain), as well as my anxiety due to past medical trauma. Unfortunately, the provider largely disregarded this information. I was advised to continue the same course of treatment I had already been following for four weeks, despite my repeated explanation that my condition was worsening. My concerns were not meaningfully addressed, and no alternative plan was discussed until much later. When the nurse brought in a brace, I explained it was the same type I had already been using without relief. The nurse acknowledged this and relayed it to the provider. Only then--after it was clear I was upset--did the provider attempt to revisit my care plan. Additionally, I was deeply uncomfortable with the lack of privacy and professionalism prior to even being seen. I overheard conversations about my case at the nurses' station, just outside my exam room, in a manner that felt dismissive and inappropriate. This contributed to an already distressing experience, especially given that I had communicated my anxiety and past trauma. At no point did I feel genuinely heard or supported until I became visibly upset. Compassion, attentiveness, and respect should not be reactive--they should be the baseline of patient care. As someone who works in healthcare myself, particularly in the mental health field, I find this experience both disappointing and concerning. Patients deserve to be treated with dignity, empathy, and careful attention to their concerns--especially when they are in pain and seeking help.

I go to the Rockford location. My review is specific to this location; I have not experienced any…read moreof the other locations or therapists. I have been SO HAPPY with the care I am receiving at i'move! I went to an orthopedic doctor for pretty severe knee pain from a running injury. Once they ruled out fractures or tears they recommended me to i'move for treatment. A few years ago my husband was also referred here after having ACL and meniscus surgery on his knee. He worked with Mike, and thought it was really helpful and went very well. For my treatment I've been working with Colin. He is so nice, and professional, and I really appreciate that he remembers the conversations we have. Not all care providers actually listen or take the time to remember what their patients/clients/customers talk about. On top of that, my knee is exponentially better! It's been hard work, and I have been putting the work in at home as well, but I'm still amazed at how much better my knee is. I really appreciate the plan being tailored to me. When I haven't had time to put in the work at home, or if I had a set back, we adjust the plan as needed. I haven't graduated yet, but have make great progress, and I would absolutely recommend them!

I've had a great experience with i'move on multiple occasions. The staff is very knowledgeable and…read morequickly diagnosed my situation and put me on a plan to recovery. Having location options is convenient and the location at Spring Lake High School is well equipped and staffed. Dave was very attentive and after a series of appointments and some home exercises I am pain free and running around with my kids again. Thanks Dave and i'move!

Excellent! Doctors and staff treat me with respect and actually take interest in my health and…read morewellbeing. Unlike others, who just want to over treat me with more drugs and radiations. All my questions around medication, follow up were answered. I think their catholic identity makes them different and better.

I cannot thank Randy at Great Lakes Physical Therapy enough! He treats me kind and respectfully…read more He genuinely cares and has worked to find ways to help me improve several areas where I struggle with pain due to autoimmune arthritis. Just by taping my knees a certain way (which he showed me so I could do at home myself) greatly reduced knee pain I have experienced for many years. I had been to P.T. at other places two previous times for my knees and no one had ever taped them. In addition, with therapy during my appointments and prescribed exercises that I do at home, the pain in my back and hips decreased so much that I was able to cancel my appointment for injections at the pain clinic. This was after many attempts for relief, including aqua therapy and PT at other places, and two years of getting injections every few months! There is a good atmosphere at Great Lakes Physical Therapy with the entire staff. If you want someone who will really work with you to help problem solve areas where you have pain, I highly recommend Randy.

I have been going to Great Lakes PT for a month. It took some time but today I feel better then I…read morehave in 4 months. They know what it takes to get you back on track feeling better and how to stay that way. I am feeling Blessed! Thank you Great Lakes PT!

Deceptive Billing Practices!!!! Paid the quoted $130 per visit (1 hr visit) up front before each…read moresession. The quoted price was based on my deductable not being met with my insurance so it should have been worst case scenerio. Instead, I am getting additional bills of $80 per visit bringing the total to $210 per visit (a 62% increase compared to the quoted price). I decided to call as a new patient and get a cash (no insurance) quote just to find out cash appointments are only $99 a visit. So, they charge 112% more ($210 per visit as compared to $99 per visit) if you have insurance?!? They did not provide a cash price quote in my initial consultation. Do not use them!!! You will end up spending thousands of dollars more than what they quote you!!!!!

Generation care really does care! I am so thankful for the…read moregreat quality of care that I received at Generation care. My water therapist taught me so many different routines in the water to help with joint pain and mobility. Laura Kate was professional, thorough, caring and very sweet. I also seen an occupational therapist and still see him on occasion. Very caring staff!