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    Great Lakes Physical Therapy

    5.0 (2 reviews)
    Closed 7:30 am - 6:00 pm

    Services - Great Lakes Physical Therapy

    Physical therapy

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    Shoreline Orthopaedics

    Shoreline Orthopaedics

    3.1
    (21 reviews)
    34.0 mi

    Not impressed with Dr. Watkins and team. I've been waiting for my orthotics for over seven months…read moreand multiple fitting/ adjusting visits. They are finally ready, but now they are telling me that if my insurances doesn't cover them, I will be responsible for the balance. I was told in the very beginning that this was pre-approve/ that my insurance was covering them This has been going on since October 2025. We are now May 2026.

    Had two hip replacements in 2023 done here by Dr. Swartz and both were successful. That's…read moreimportant. At the same time the reviews talking of condescension and dismissiveness in the office is accurate and really irritating. Remember, everyone, you are treating the WHOLE person not just an appendage. Had some pain in left hip area this year when I woke up one morning suddenly in a lot of pain and so went back there, though I emphasized to Swartz that it definitely felt like some muscle issue "feels like a tennis ball in my butt", doubted it had to actually do with the hip replacement. They took X-Ray and guess what they told me? "The hip replacement looks good." Couldn't figure it out. I asked for a referral to an osteo at another place who had done wonders (hands-on) for my friend. They did that referral. So I go to the other doctor (Dr. Madeline Ginn-Terpstra) and she feels my lower back and within 3 minutes says "your tailbone is rotated. I put it back." Instant pain relief. Problem solved. So I call Shoreline to have them put a copy of my xray on my patient portal -- I want to know if the xray view included my tailbone, and if so why in the hell didn't they see it? Why did I have to diagnose myself? Possible that area was not on xray and I didn't want to make accusations that were not true. It now has been two months and 4 phone calls and still there's no xray on my portal. And if xrays can't be put online for some unknown reason, at least a callback and offer to show in-house. Nothing. Dismissive. Like you're not important if it doesn't involve major surgery. They are well regarded and apparently do a bunch of biz with teenage athletes in the schools. More exciting than working with an old lady. Star rating has to do with this episode. I'd put surgeries at 4.5 stars.

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    Dr. John Khoury, MD
    Dr. John Khoury, MD
    Dr. John Swartz, MD
    Dr. John Swartz, MD
    Dr. Joel Wolfe, MD

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    Dr. Joel Wolfe, MD
    Grand Rapids Wellness

    Grand Rapids Wellness

    4.3
    (7 reviews)
    37.7 mi

    If you are in need of a very skilled acupuncturist or chiropractor in West Michigan, look no…read morefurther. Dr. Doug DeVries (chiropractor) and Kristen Swann (acupuncturist) are both very knowledgeable, personal, and have helped me immensely over the years. I have had auto accidents, fibula break, and a knee replacement, and every time, they know exactly what to do to get me back on track. Their office space is very comfortable at their East Beltline location. If you have never worked with an acupuncturist or chiropractor before, know that both of them are very skilled at what they do, and can get you back on track from your aches and pains. Highly recommend!

    As a new patient I did not feel informed or well guided into the office in regards to basic…read moreinsurance information, (covered and non covered services). (I also verified with my insurance)new patient paperwork, directions to the office,and appropriate services for my initial complaint. I was scheduled with a chiropractor/acupuncturist without an official diagnosis only because I expressed my interest in whether or not that would help (what I assumed) was my problem. The staff and Dr were pleasant, the Dr explained what he was doing,but I had to ask a lot of basic questions that I feel should have been part of an introduction to a new practice and treatment and care of a "common problem" but one I myself have never experienced. I don't feel confident enough to return Update: This office took my feedback seriously and did everything right as far as a follow up. I appreciate the prompt attention to my concerns. Thank you GRW

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    Grand Rapids Wellness
    Grand Rapids Wellness
    Grand Rapids Wellness

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    Great Lakes Physical Therapy - physicaltherapy - Updated July 2026

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