We used their services to repair a recall issue on our washer and to fix our dryer. A few weeks…read morelater we had another issue that was completely unrelated to the original dryer issue. It took several days to get the parts and for the technician to return to complete the fix (we are in Spearfish). After many trips to the local laundromat, I am happy to say we have a fully functional washer and dryer set again.

Our washer goes out so we give this place a call to see if they can help, they schedule us an…read moreappointment for August 27th. The following is a rough sequence of events and the terrible customer service we received. 8/27 We were supposed to get a call at 8am to tell us when the repair guy was supposed to come out. It was 9:15 with no notification so we called them. They answered and told us the estimated time was 2-4pm (not a big deal, we had plans later in the afternoon). 4 o'clock rolls around and he still hasn't shown up nor have we recieved a call stating he would be late. So we called them again at 4:05 to check and he says he's running about 30 minutes late. (A little irritated, but not to big a deal). He finally shows up and he takes a look at the washer saying that the fabric softener clogged the drain tube (first time I've ever heard of that but, ok) and that it is a motherboard issue. He tells us it is fixed and should work temporarily until we decide to order the part. They charge us $85 for 10-15min of work. We test the machine and it still doesn't work. We call them back and they schedule a secondary appointment for August 31st. 8/31 They call us about 9am to say that there is nothing they can do but order the part. At this point we are like okay just order the part. We asked if we could be refunded the $85 because he came and did nothing to our machine and it still had the same problem as before we called. They gave us some bullshit about how the experience was not how we made it seem, that the $90 was for a insurance charge if we got the part installed and broke within a 90 day period. We decided to not order the part and still wanted our money back (Would have accepted a little less due to gas usage and time) all they did was yell back at us and said that there was nothing they could do. 100% NEVER using this place again with their bullshit customer service.

Our water heater had been worked on by 3 other plumbing contractors, but it was still leaking…read more Calvin took a look, left for about 45 minutes, then returned to repair the problem. He only charged us for the actual time at the house. Friendly, knowledgeable, professional, & competent! Thanks Calvin!

Calvin and his crew are amazing. Very professional to work with. They show up when you need them…read moreto. Can't say enough great things about them.

Service guys did a great and quick fix. In and out efficiently. However scheduler stated at least…read more$100 to come even after given address. Then bill came that showed $150 travel fee. A bit shady in billing.

Loyal's installation Technicians, Drew Joachim and Dana, wer outstanding…read more When they hit the customary hiccups, they team attacked the issue and successfully worked through them. All in all, Loyal is the ONLY plumbing company I will hire to do the plumbing work on our property. Our new kitchen plumbing project is now fully functional. I strongly recommend them and Mark is truly an ambassador for his company. Friendly, polite, courteous, professional and fair with the pricing. Thank you... again Loyal Plumbing. JW & Liz

worst plumbing experience i have ever had. overpriced and rude techs. Go with literally any other…read moreplumbing company before this one.

Ryan was very effective!…read more I was the electrician in a multimillion dollar agricultural operation where our HVAC systems were causing issues consistently. Even the manufacturers visited the site multiple times, with no progress towards a solution. Then we got in contact with Rapid Air Solutions. Within a week he had our equipment working better than before. Would recommend 100%

Mick is a first class individual. His team is one of the most professional electrical teams in the…read moreBlack Hills.

We loved the work Mick's Electric did for us last month. The technicians were prompt and it was so…read morenice that they took the time to talk me through what they were going to do. We were so impressed on how quickly they were able to get us in and then to do all the work in just a couple hours was amazing to me. We will definitely have them back to do more for us !!!

I am so happy I could get a high quality service and now have my Kenmore 795.74015.411 fixed,…read morewhich had the compressor issue, which is the main problem for those fridges even 2-3 years old. The appointment setup is very comfortable - I was using their web site. Also you are getting friendly reminders not to forget about the appointment, which is also great. Jeff came in time and fixed the compressor and changed the gas and all stuff pretty quickly. Having warranty is also a great thing. I was so impressed, because it is not easy to find a reliable service here in almost any field. Servicemen usually give you a promise and them just getting lost and never come back. But this guy and how his service is set - is the service in its classic way. Great service from the veteran owned business! Thank you so much, Jeff! You are the best!

Called 3 electricians and all 3 said they'd get in touch with a technician and call me back. This…read moreplace called back within 5 minutes and the guy was here and gone before any others even called back. Very fair pricing and the guy was super down to earth. Only place I'll be calling for electrical needs from here out!

I wish I could give them 0 stars. Horrible customer service! Took 4 days to return phone calls…read more Never using them again. There are plenty of other electricians in this city. You'd think with that much competition they would have better customer service. Guess not.