Talked to Eric Olsen on the phone. He was very helpful, direct and honest. As it turns out, the…read morerates they can access don't make a refi worth it for me yet, but I will certainly contact them again should rates drop further!

Just finished my 3rd refinance with Vertex. Worked each time with Kevin Sadowski and could not be…read moremore pleased with the professionalism, follow-through and customer service focus. Kevin ensures an A-Z excellent experience and is always readily available to answer questions and provide sound advice. Also, Paul Becker who takes over as Loan Processor is amazing to work with. He patiently put up with my needing to "over cross" the Ts and dot the Is. Highly Recommend Vertex - and especially these two professionals.

Jimmy helped my wife and I finance our first home. I can't express how helpful and professional he…read morewas in helping us with our loan. Jimmy went the extra mile to explain to us how everything worked and even got us an incredible rate. I've heard horror stories about trying to use a VA loan to purchase a home, let alone in a crazy market like Denver. Jimmy streamlined the process and made the home purchasing experience enjoyable. He came highly recommended from a friend, and I want to pass his high praises on to anyone looking for a home loan. Thanks Jimmy!

I cannot express how wonderful Jennifer and her crew at Cherry Creek Mortgage is! From the start,…read moreeverything was explained and presented to me in a way that I could actually understand. I was given daily updates so I knew where our refinance was. We closed in less than a month and the process was painless. I would recommend Jennifer and Cherry Creek Mortgage to any one looking to purchase or refinance their home. They are truly a class act.

I have worked with Jennifer multiple times on refinances and she is consistently detail oriented,…read morefull of integrity, heart-forward and incredibly versed in a variety of loan programs to figure out what best suits her clients. Her work doesn't stop after the paperwork is signed, she follows up and makes certain that all the i's are dotted and t's are crossed. If you're purchasing a home or refinancing it, you'll want Jennifer in your corner as your lender getting you to the closing table.

Zero stars! This lender is the absolute worst to work with…read more 1)Their website is not secure 2)They do not have technical support 3)The one time payment option errors every single time, causing delays, late payments, etc. 4)Do not expect payment reminders, which is the norm for financial intuitions. 5) Do not expect ANY communication about escrow changes until the time comes to pay your monthly payment. Surprise!!! I have no idea why my previous lender sold off my mortgage but this company and their (lack of) business ethics are 100% unacceptable.

SLS bought the servicing rights to my second mortgage in 2019. I have always made my monthly…read morepayments. With a recent credit score in the 700s, I made an offer on a new home and sold my existing one. But I was then horrified to find that my credit score had dropped to the low 500s because SLS reported FOUR late payments in the previous year, No bank on earth will approve me for a mortgage now, nor do I even qualify for a decent rental. These days, I probably can't even buy a doghouse on layaway. I made my payment on time every month and have complete bank records and even acknowledgement emails from SLS to prove it. Yet SLS keeps insisting otherwise and won't back down. They don't believe the truth even when it's right there in black and white! Because of SLS, my family has gone from a $2M home to being unhoused. This is so terribly unfair.

This Keller Williams agency is as unethical as they come. Debbie Conner is the managing broker at…read morethis facility. I did business with her daughter, Kristin Conner, who grossly misrepresented a house that I purchased and scammed me. I tried to contact Kristin Conner's broker once I learned of Kristin Conner's unethical transaction and this agency actually prevented me from talking to her broker - her mother! I left at least two voicemail messages for the broker to call me back and both were ignored. One was even forwarded directly to Ms. Debbie Conner from one of the agents that works at this facility, and she ignored it. That is this agency's MO - ignore and move on. Avoid this agency and all of the people working there at all costs. They will have you use their mortgage broker, Brianna Collette, who offers you outrageously higher rates and then wants thousands to pay the rate down. When I told Kristin Conner and Brianna that I was going with another lender, they both had their canned response ready - "They have hidden fees"! No, they don't. You, Brianna, have hidden fees. Also, Brianna had the insurance agents they work with call you repeatedly to switch to their insurance carriers who are unknowns. I actually had to tell them to stop calling me one day so I could get some work done. They are unethical, unprofessional, have absolutely no standards and will say and do anything to cover up their corrupt business practices. And from personal experience, they are the biggest liars I have ever had to deal with before. Kristin Conner is by far the "biggest" most outrageous liar. They are dangerous. The franchise owner of this agency is Steve Nickerson. Remember the names. They are corrupt from the top down. BEWARE and run for your life.

Debbie Conner is the broker manager in the office where the agents below are located…read more Outrageous conduct highlights my less-than-stellar experience with this agent. Ms. Lynsay Hose, agent in this putrid office of Keller Williams, played a bait and switch between two buyers. After accepting my offer (with consideration-completing all three elements of contract formation) and telling my agent she was emailing the contract which included a notation of the seller fixing an item, she shopped for a better offer, then told me that she received a very strong offer and it was accepted--apparently within one hour of her telling me she was emailing the contract. This bait and switch is unethical; however, a dash for cash was clearly in play with listing agent Steve Nickerson and his sidekick Lynsay Hose. My full list cash offer was illegally and unethically tossed...and Ms. Hose's statement of an alleged better offer in the end was a mortgage which was the same as my cash offer. Hosed by Hose! Common sense would usually prioritize cash over a mortgage (concept of present value of money). Of course, intellect does not come into play with this office or the agents noted here. In addition, people either have ethics or they don't and choose to conduct business in good or bad faith (as was the case here). Nickerson and Hose are lacking in ethics and contract law. I have been told by a Keller Williams regional director that the office where Steve Nickerson and Lynsay Hose are based is being "disenfranchised" as of December 31, 2022. Great news, though they'll just set up their devious dealings in another office!! Definitely makes one wonder just how many complaints were submitted that resulted in such an action. Just as another reviewer noted, rotten starts at the top and filters down. Don't get hosed. Skip Keller Williams-Highlands Ranch and these two realtors! Find a realtor with ethics if POSSIBLE, who doesn't put money grubbing ahead of doing what's right, and who has an education and can THINK!

Super responsive and best customer service around. Can't beat low rate and fees that we got!read more

Chae was always available. I had his direct line. He closed the purchase quickly as I had…read morerequested. His rates were competitive. He is very experienced and knowledgeable. He reacted very quickly to any of my emails or requests. I would definitely use him again.

Samantha and her team helped me with financing my 2nd vacation home…read more It was not an easy task as the debt to income ratio was less than ideal even though I have some savings. She was able to come up with some options which no other independent mortgage lenders could. I would recommend her service and her firm.

For what it's worth, Samantha Daily, a representative of CMG Financial ran my credit five times in…read morea couple days. I sent Samantha the credit authorization numbers and I explained how her decision to pull my credit five times negatively impacts my credit. I requested that she remove the requests and she flat-out refused. She additionally wrote the following: "I would be shocked to learn that a mortgage company pulling your credit has severely impacted you or cost you thousands of dollars. This happens often with clients who freeze their credit. Credit bureaus expect this and expect you to shop for a mortgage so having a mortgage company pull your credit within a 30 day window should not have negatively impacted you." If you are looking at applying for a mortgage through Samantha, please beware that her behavior can really impact your future.

Richard Sardella from Colorado Home Mortgages is by far the best loan officer I, and my family have…read moreworked with! He is responsive and timely when it counts! I would suggest him and this company to anyone looking to buy a house!

I have worked with Rich Sardella at Colorado Home Mortgages on several occasions--refinancing of my…read moreprevious house 2 times and most recently obtaining a mortgage on my newly built house. I am a real skeptic when working with people where my finances are concerned. I learned very quickly that I could trust Rich's advice and trust him completely. Each time I have worked with him he has been very honest, professional, responsive, and has always looked out for my best interest. In the past I have had some very negative experiences working with mortgage companies and found it refreshing positive to come across this company. I highly recommend Rich and Colorado Home Mortgages.

poor customer service . They never come to terms with any of request during the the building…read moreprocess

This review is specific to Warranty Representatives. Not sure about the experience of others with…read morethe rep but definitely not a good experience for us. Very rude treatment!

TERRRIBLE customer service and they hold your documents hostage if they sell your loan... NO longer…read moreimportant to them. I will be filing a formal complaint with the Attorney General CO and TX for the withholding of financial tax documents I need access to. You cant get real person on the phone. The operator is no help. Cant file taxes due to them. Pic doesnt include calls this week before. You can get a live person if they think you are wanting a loan... then you get transferred again because they cant help.

GMFS Services by Specialized Loan Servicing LLC is the worst mortgage servicing company to work…read morewith. It charged my mortgage account $85 with out heads-up, and finally after dozens of phone calls asking for refunds of the $85 charge, I received a letter saying the $85 is for escrow spread charge, BUT the mortgage account has NEVER has escrow account to begin with. No people would help to refund the escrow spread charge $85 when the mortgage account has NEVER had an escrow account. It has been frustrating experience with all the phone calls, nobody in GMFS bother to resolve the issue.