My visit at EP Electro center was a great experience overall. The staff was very attentive and…read morereally hit it off to a great start with a pleasant greeting by the associate Crystal . I came in to the store due to my HDMI port being broken on an Xbox series X. This was no challenge for Angel who was the main technician who was able to take apart my console and fix the issue in less than an hour, making it look like clock work. On top of the impressive work done on the console, Angel was super personable and made my decision to come here well worth it. He carried great conversation while maintaining extraordinary focus to ensure the proper instillation occurred. I was actually given additional maintenance service at little up charge which was very much appreciated. Lastly, as a traveler just visiting, this store was very courteous of my time and the turn around time was another reason why I would recommend coming here.

I'm leaving a 2-star review because my experience at this shop was very disappointing and…read moreconcerning. I brought in a non-working PC that we had been working on, along with some extra parts I had on the side. The technician asked to look at the extra components, and I agreed. While he was handling them, he used sleight of hand to take the most valuable part--the CPU--without paying for it or acknowledging it. On top of that, he also appeared to be trying to hide the box containing the rest of my parts among his own equipment, seemingly hoping I wouldn't notice. I had to stay alert just to make sure I left with what was mine. My biggest issue is trust. If you're running a business, you cannot be taking items from customers and pretending you're not interested just to keep them. That's not just unprofessional--it's dishonest. Additionally, the pricing for simple work felt excessive. I strongly recommend others to be very cautious of your valuables if you choose to come here. (Not recommended) but as an official customer , i will warn others and be fair to the community by telling them what experience I had myself. Whats fair is fair. I Will remove all feedback as soon as issues result. All please ask for is my intel i5 CPU back. It had a lot sentimental value to me, as it was my first build. Hope this helps anybody that reads