We recently moved to the area and needed a pediatrician for our child. This practice is amazing…read more(and doesn't require vaccines!!!) HUGE PLUS! The doctor was very good with the child, listened and took her time to hear all our concerns and questions. Very clean and professional practice. Highly recommend.

I so appreciated Mrs. Fickling! I've never had a…read moredoctor/nurse practitioner who spent so much unhurried time with me. Love the fact that she is interested in getting to the bottom of my symptoms not just medicating them.

The beat care and attention anywhere around here. Both Dr…read moreFrench and Natalie Toth ARNP are awesome as we as their staff.

Office staff are unfriendly. Dr. French is 'personable', but also takes more of an interest in your…read morepersonal life than your health. They follow up late with test results, nobody ever answers your calls, it's hard to get prescription refills (they just want you to come in again and be charged for a simple refill and want to charge charge charge) and the office is dated. THEY DON'T EVEN KEEP MEDICAL RECORDS STRAIGHT! Request your medical records from her, you'd be surprised what's written down and compare it to what actaully happened at the appointment/what you were really prescribed. Will be going elsewhere for a PCP.

This place has gone downhill since they expanded…read more 1.5 hour wait for labs (with early morning appointment). May 2026. Called to make an imaging appointment, hold for 20 minutes just to get placed back into the primary care queue for another 20 minute hold... for them to tell me the first call to imaging was correct and placed back in that queue! Another 20 minute wait. May 2026 Imagining appointment rescheduled for 5 months later with no notification, called and nobody knows why. April 2026 Scheduled for a mammogram, undressed and in procedure room when they tell me they scheduled it too soon for insurance and come back next week. Feb 2026 The doctors are good, but the scheduling and waits are unacceptable.

Abysmal intake department. The experience was so negative…read more The intake dept. refused to book my husbands appt. with the specialist because they wanted to know what the diagnosis was. That was the entire reason we needed the specialist! My husbands primary care doc couldn't diagnose and urgent care couldn't figure it out; those doctors told my husband to see a specialist yet when we called to book with the specialist the intake refused to book the appt. because we didn't have a diagnosis and because we didn't have a referral. We just relocated to the area, so no referral. I've never had a worse experience with a medical institutions intake dept. OK, I wrote this review before my husband went in. He had a very positive experience with the specialist which is why I'm giving 3 stars. The specialist immediately identified the issue and provided a diagnosis & a prescription to treat it within the first 5 minutes of the appt. It took all of five minutes despite the fact it took over six weeks to convince the intake department to get an appt for his condition that my husband had been suffering with for four months that two other doctors couldn't figure out. Thank God it wasn't life-threatening, but I'm disappointed with this facilities intake and I will be reluctant to book here in the future although my husband had a very good experience with the doctor. Btw, we have high quality PPO insurance although we were so desperate we would've paid cash but apparently they don't take cash patients here either! Just strange and terribly inefficient. Non medical professional staff should not be gate keeping appts. The end.

Good urgent care overall. The wait times don't seem as bad as other urgent care options in the…read morearea. Check in was convenient as it's done via your mobile phone. I hopefully I won't have to visit anytime soon, but if the time came for me to seek medical attention, I would not oppose trying American family care again in the future. Overall the care seemed solid. I don't wanna put my stamp of approval into l've visited a few times. But so far, so good, 1/2

10 out of 10 will never recommend me and my mom went there for my mom and she went in there for…read moreantibiotics. She was seen relatively quickly, but the doctor judged everything all the way to the medicine that she took and then tried to refuse to give her the antibiotic she asked for they finally checked my mom and it turns out that she has pneumonia and the doctor gave steroids instead and my mom is a type one diabetic and that can make her go into a DKG that doctor needs to be fired

This is by far the worst doctors office in Pensacola. Call to make a appointment and get advice the…read moreladies are immediately rude and dismissive. When I am actually able to make it to my appointment they kick me out because I explained I've had trouble breathing since I incident at work that I'm not claiming on workman's comp I was only explaining the situation but was immediately told I will not be seen and they can't have anything to do with helping me. I was in the office to setup a primary care physician but was instead met with aggressive employees with no peoples skills or communication skills whatsoever.

Seriously my last straw with them today. I've been out of my medication for two weeks. I've called…read moremultiple times to get an appointment to get the answer machine and they never call back like they said they would. Finally got them today, TWO WEEKS until I can get an appointment, making it 4 WEEKS I will be off medication that I have been on for 4 years. Finding a new care provider TODAY! Haven't even been with them a year, I see why now why they have such low reviews. The front desk couldn't care less about their patients. Always seem to be put out when I come in, that is their job!!!

Good when you have appt. Several occasions they will work you in. Good luck when you are really…read moresick and they tell you go to urgent care if you can't wait for appt. I would hope calling early morning they find a slot and work their patient in. I was placed on hold for long duration while girl checked a second time, was left on hold. Called back third time and call was put thru vm?? Now i cant get thru

THANK YOU so much for taking time to come by and explain all the services they can provide to keep…read moreour employees healthy! The provider is professional, caring, knowledgeable, and easily accessible. We were able to get all of our employees signed up for primary care services at an extremely affordable price. This service is perfect for a small locally owned business and for anyone who is uninsured or underinsured! I'm so glad that there's now a service in our community to help fill the huge gap that exists for those who can't afford insurance to have access to health care services. At first I think a lot will assume this is a gimmick, but I assure you after being in healthcare for ten years this is definitely not! I especially encourage any local small business owners to contact her and see what she can do to help offer your employees (or even yourself) some great affordable care

After meeting Latoya Wallace and talking with her about healthcare in general, she explained her…read moremethods of care and how she takes the time with each patient an educates them for their personal wellness. Once you speak with Latoya you will quickly see how educated she is in health care. I was amazed at her passion in healthcare!