This is a poorly managed clinic. They don't explain things to the patient. They didn't explain…read moreanything to my wife, so we wasted our time coming to the doctor's appointment today. Nobody bothered to tell her to come in days earlier to get a blood test before the appointment. They also advertise that it's easy to use their Patient Portal, but it's been a nightmare for us. We created an account last week, but the doctor and Westside clinic don't appear in the Portal's list of clinics. My wife called the support number she was given, but they were giving her phone numbers for New York and running her around. Nobody helped her. It became too frustrating, so we gave up on the Patient Portal. After being brushed off today at the clinic, we finally had enough of their nonsense and decided to go elsewhere. These people need to start taking their business a lot more seriously, because this is totally unacceptable. The woman at the check-in today just sat there like an idiot, telling my wife to come back at the end of September. My wife fasted for the test. Why couldn't she get a blood test today? My wife first made an appointment in June to get tested for diabetes. She met with the new doctor in July (who did nothing but charge us for the visit), and my wife was told to come back in August, but no one explained about the blood test (which she thought she'd get today); and now were being brushed off again and told to wait until the end of September. Goodbye and good riddance!

I thought I had found the perfect doctor, however, in three months I have only been able to see her…read moreonce for about 15 minutes despite numerous attempts to be seen. This office has clearly taken on too many patients. Every time I call I am told to "go to urgent care" 30 min across town. When I arrived for my appointment today, despite telling them I have been in constant pain waiting TWO WEEKS to be seen, I was told they cannot see patients because they have no water and again sent to urgent care. What is the point of having a PCP if all they do is send you to an ER?? Looking at other reviews it is obvious the problems with the office staff are not being addressed, so I will just have to find another provider.

They have actually moved to 4910 N 12th Ave because the location on Fairfield was damaged last year…read more(2020) by Hurricane Sally. She destroyed my car & damaged my doctors location. Anyway - the entire staff has always been so caring & professional! I had an appointment last week with my doctor- Dr Konell. I said while leaving, I don't know how to thank you. He stated if they are on Yelp - leave a review. So here it is! It's a great area with plenty of parking & when you find a doctor that really listens to you - never let them go!

The entire staff worked real hard and took good care of me. I loved my nurse because she made me…read morerealize all about good sacrafuce to get good results. This is a good hospital. I approve.

The beat care and attention anywhere around here. Both Dr…read moreFrench and Natalie Toth ARNP are awesome as we as their staff.

Office staff are unfriendly. Dr. French is 'personable', but also takes more of an interest in your…read morepersonal life than your health. They follow up late with test results, nobody ever answers your calls, it's hard to get prescription refills (they just want you to come in again and be charged for a simple refill and want to charge charge charge) and the office is dated. THEY DON'T EVEN KEEP MEDICAL RECORDS STRAIGHT! Request your medical records from her, you'd be surprised what's written down and compare it to what actaully happened at the appointment/what you were really prescribed. Will be going elsewhere for a PCP.

The quality of care that I received today was exceptional in comparison to my last visit. It can…read morefeel like a hit or miss but today I truly felt like I was heard when I was speaking with the provider as opposed to feeling rushed or like an inconvenience. The facility was clean, with ample free parking and for the most part - I feel hopeful in terms of what I came in to discuss with the healthcare specialist.

Horrible place ! Completely disrespectful to patients......Doctors have poor attitudes, smart off…read moreto Patients .... unbelievable, make up drama multiple times in past ! on scripts, saying Patient double dipping scripts. Told patient you figure out ! Was a internal issue, not a patient issue. Call and reschedule appointments, upon arrival Doctor ask why are you here ???? Not kidding... Spends more time making up drama (literally) No script was doubled picked up, can't even keep there facts straight so just make up whatever they want to say to upset elderly patient and saying they don't have time for your issues rather than solving problem... buy the time ask if patient ok, in shock at Doctors manners and can't go over anything due to no time which spent 10 minutes going over no time and non health related not patient health. Sad Place needs revamping from Top to bottom.... Staff, training protocols how to treat patients properly... They have no accountability run widely whatever direction they choose with no accountability !!!! for there actions whatsoever!!!!!!! Paid very well for such poor healthcare....MY HEALTHCARE MATTERS... This situation needs addressing immediately...

Very clean facility, everyone from front office to nurses to NP were amazing! Very happy people…read moreactually wanting to help. NP spent time answering questions wasn't trying to rush me out.

Good urgent care overall. The wait times don't seem as bad as other urgent care options in the…read morearea. Check in was convenient as it's done via your mobile phone. I hopefully I won't have to visit anytime soon, but if the time came for me to seek medical attention, I would not oppose trying American family care again in the future. Overall the care seemed solid. I don't wanna put my stamp of approval into l've visited a few times. But so far, so good, 1/2