After reading reviews, I should have known that eventually something would go wrong. I have been…read moreseeing Dr. Le Thi for almost a year and she has been really good. I went in to see her last week (6/16) and she prescribed medication that needed a prior authorization form before my insurance (Tricare) would approve. I then received a call from the nurse(6/19) that I would have to be prescribed another medication before I could be approved for the previous medication. Needless to say the new medication also needed a prior authorization per Tricare. I have been calling Tricare and the GCPP since Tuesday to see when the authorization would be released to Walgreens. Fast forward to today (6/23), I reached out to Tricare to see if the authorization had been sent in, I was informed that they had not gotten the PA from the Dr. I called the office and Meagan answered and ask me to hold after I verified who I was, she then comes back and stated that they don't do PA's for this medication and that I would have to pay out of pocket(well that defeats the purpose of having insurance), so that call was ended and I was quite puzzled by the response and I called back. I asked Meagan the clarify why would they not be able to do the PA. She then tells me that they submitted it and it was denied, I stopped her because on the previous call she said they don't do PA's for this medication and now the story has changed to you were denied. So after catching Meagan in this lie, she proceeds to get upset and told me that she was not going to argue with me (mind you no one was arguing) and said you were denied and that's that, and hung up on me. I called back and she hung up, I called back again and asked to speak with the Dr. or the office manager and was told that they were in a meeting and someone would call me after 1:00pm, of course no one has called and I don't expect anyone to do so. This is a great example that someone needs more training in customer service! I have called my insurance to change my PCM, because I will never put my care in a practice that doesn't care to the needs of their patients, nor will I tolerate an environment that is toxic. Meagan will NEVER have an opportunity to be rude and disrespectful to me again.

I'm a senior that survived several spine surgeries, failed hardware due to double major scoliosis…read more My last dr retired. Yesterday was 1st visit here. The Dr was judgmental, offensive, left me with no help for pain. He told me the pain is my fault as I signed up for surgeries despite prior surgical complications. He explained that is the very definition of insanity to repeat behavior expecting a different result. Yep, failed surgeries, pain is my fault. They can be great if you don't have pain or spine defects. It's not color, BLM people. It's pain, the wrong medical dx, economic. Bias rudeness is not limited to people of color

I would actually give this place a zero but that is not an option. This place clearly does not care…read moreabout their patients. They take your money and make you wait for hours before a doctor sees you. I have gone before with the exact same experience. Today I went for the last time. I was the second patient in the door when they opened at 8 am at 940 I went to the front desk and demanded my money back. I was told the dr. Just got in. Within 1 minute the dr. Came in to my room.

I agree, this place deserves a 0. I was seen there in August, I needed a referral..because I have…read morecancer...it is now almost the middle of October,and the oncologist still hasn't received it. I have called and been by there with still no result. This place is a pain pill dispensary for pill heads and that is all. It is dirty and nasty there. My son is also seen there, and every time that have written a prescription, I've had to go back to the doctor because it is wrong...

These are nothing but attentive medical providers, they listen and care about what you're saying…read more Yes the wait time might be a bit longer but that happens when you have medical providers doing the documentation,visitation, wroting your prescription, calling it to YOUR pharmac, etc. You'd spend no less time at a hospital for worse care and doctors to not even understand your illnesses than you would this fantastic urgent care.

They ask for a card at check in to be on file and say it will not be charged. They later charged my…read morecard for $60 without my permission. I was in and out of the office in 20 minutes. I ended up having to go to another doctor elsewhere to resolve my health concern. I do not recommend this office and I hope I get my money back.

Dr. John Lee is the best Dr I've EVER had. He is an excellent physician. I can talk to him just…read morelike a family member . I really wished I found him sooner in life. He's found stuff most Dr's haven't! Exceptional bedside manner. I'd recommend him to anyone! I've seen him many many years now . And until his doors closed I WILL continue to his patient.

I'm not sure why Dr. Lee is so happy all of the time, maybe it's because he's birthed half the…read moretown, maybe it's because he gets to look at poon all day, either way he's loved by nearly all of his patients and I've never heard a bad word spoken about him. Do you want a doctor who takes your concerns seriously? One that listens to your wants and gives you options? One that doesn't force medications on you but is open to the ones that you'd like to try? One that is friendly and treats you like family? That's Dr. John Lee in a nutshell. His staff is friendly, I've never had a ridiculous wait time, he accepts Medicaid and his office is sleek and clean. He's such a funny and friendly guy and I'm sure anyone who's considering him as their doctor will love him.