Seth Hammaker @ Markel Properties was an amazing agent. His dedication to us went above and beyond…read morejust being our agent. Seth was professional, friendly, honest and low pressure. We had a complicated move that he made as smooth as he could. I suggest him to anyone looking to buy, sell or both! I can not say enough about what a pleasure it was to work with him. I wish him well in his career. He deserves it.

Seth worked early mornings, late nights, and in between to help us buy our dream home and sell our…read moreold home! He was always available to answer our (many!) questions, responding via text, email and phone. He was professional, knowledgeable and communicative throughout the entire process. He also was patient during our extensive house search process, and during negotiations. We had multiple offers on our house, and each time he was able to negotiate a higher sale price. Seth truly kept our best interests in mind, wanting us to be happy with both the purchase and sale. Seth goes above and beyond to help his clients, he personally helped us get our old house ready to sell and even moved furniture to our new house. He did everything possible to expedite the process, we were able to make an offer on our house while on vacation, and moved in 11 days later. We highly recommend Seth, he goes above and beyond to earn his commission!

We started looking for homes about a year ago with Jeremy Asmus through Kenmore and appreciated him…read moreso much on our way to finding the perfect house! He was always on our side and helped make our first home buying experience as simple and stress-free as possible. He was fantastic about answering all our questions and giving us good advice. Jeremy was always available for home tours on a moments notice. He was prompt with his responses and always seemed prepared. We would recommend him to anyone!

I recently joined the Kenmore team because I was tired of being a property manager. I brought them…read morea completely remodeled property. Everything was freshly painted inside and out. When I walked through it with them, we discussed how they would be a little move in cleaning cleaning, since everything was brand new. I expected that agreement to be honored When I got the cleaning bill, I was dismayed. I was charge for full cleaning as if it was a move in disaster. WhenI inquired they told me three cleaning staff had to mop the newly painted already mopped floor five or six times. That is a complete fabrication or they were milking the job. I had a witness with me before they cleaned and took pictures so I disputed this claim. Kenmore operations refuses to do any kind of dispute, resolution, even though we discussed the lower cleaning rate, New customers might want to check out the dispute resolution process as so far my emails are ignored by the operations manager, with no response after disputing for two months. My issue is basic principle. I do not like it when people take it advantage of me or not honoring agreements. I am keeping my eyes open as this is my first experience with Kenmore Team. I have had to work with the operations team on Appliance Repair, and we have had a modicum of success there. I am just I'm unhappy about the lack of dispute resolution and complete lack of communication regarding my concern. I guess I'm just supposed to suck it up when they thrust bills on me that I don't agree with.

Ken and Cyndee were the absolute best. We had a unique circumstance which required them to navigate…read morewhat we thought were challenges but there experience, communication and people skills made it "seem" easy. My family is forever thankful! DB

Cyndee, Ken, Karyn and the entire team are the best. From the beginning of our house hunt in the…read moreColumbia Basin area I felt that my wife and I were deeply understood. We were never pushed or prodded. Their knowledge and expertise of real estate was above and beyond what I expected from a realtor. Each team member was clear about what he/she knew and didn't know. There was absolutely no BS or "pretend" to know. I am the type of person that wants facts and I am good with "I don't know, but will find out." I recoil when people give me their impressions of what "should be" rather than what factually is. Our shopping and purchasing was very smooth sailing. They mapped out a time-line and the process went as planned.

Worked around my schedule and did fast and quality work. They conducted work professionally and…read morewere very friendly and imformative.

Shawn was great to me and my family. She helped us find our new home. She listened to what we were…read morelooking for and followed through.. I highly recommend her to sell or buy a new home..

I honestly can't say enough good things about Shawn - as first time homebuyers we had SO many…read morequestions, wanted to see every house under the sun, and were really worried of being taken advantage of. Shawn made herself completely available to us at our every convenience, despite her crazy busy schedule, meeting us before and after hours to accommodate our schedules and showed us every single home we wanted to see. She was so knowledgeable and so helpful - even talking us out of homes she didn't think were the best fit for us. It was really important to her that we had a quality home that would last, have great re-sale value, and that there were no hidden surprises once we closed. Lo and behold, she found us be perfect house, made sure we had the best inspectors, and even worked several perks into the contract. Best realtor in town!

We had a custom home built in 2012 and Tracy and Steve stand behind their work. The home was built…read morein four months so we really had to make our change orders i.e. we added a few windows to the design and changed the flooring from carpet to wood, quickly. We have been very pleased with many of the choices we made especially the custom green beige stucco color. Stonecrest has a show room of tile, carpet, cabinets, etc. so it's easy to pick out the colors and match them to different rooms. We appreciated all the options and advice from everyone at Stonecrest. This is the first home we had built and it was a learning experience but there are always a few things that we could have changed in hindsight which is the case with building.

Our new Stonecrest home was built/finished several months ago (January) and we're very happy with…read morehow it turned out. The process of going with a custom builder instead of a spec home is very different and much more stressful. Most people don't understand this fact and have unrealistic expectations of how working thru issues should be handled. Tracy and the staff of Stonecrest, along with Ken Poletski from Community Real Estate did a good job of helping us navigate the process from start to finish. The end result is that we live in a beautify new home. Considering all the ups & downs while building a house during the fall/winter months, we have already recommended Stonecrest to others.

Laura is a data based real estate agent. She set a fair price for our house and we sold quickly…read morefor nearly the asking price. Her follow-up is impressive she updated us after each visit by a prospect from any realtor. She was always available. As the house moved to a quick closing (2 weeks) she moved everything along and helped in every way possible. Great service from a great agent.

We used Laura Harris Hodges (for the second time) to sell our home. She was, again, outstanding to…read morework with. She did a great job of helping us price it right and setting up the sales process. The drone video she created for us was amazing! We got a full price offer within 4 hours of listing it! She was exceptional through the negotiating and closing process. We are so pleased we picked her again, since we always competitively compete to select real estate agents. We cannot say enough good things about how professional, thorough, and experienced she is. She is thoughtful, and knows how and when to push-back (gently) if her client is being unreasonable or maybe making emotional decisions instead logical ones (she helped us through some tough spots where we needed to stay calm and sell on!).

This review is well overdue. We worked with Jeremy Swanson when my husband and I were moving to…read morethe Tri-cities from California in 2019. He was recommended to us by the recruiter at my husbands job. It was very complicated because we lived separately for two months at first (husband in tri-cities and myself in California). We were kind of picky. There wasn't a whole lot in the market that met our wants and needs. Jeremy was very patient. He showed us a lot of homes that we thought going into them probably wouldn't work out but we wanted to look just to make sure since we were soooo desperate to get out of apartment living. He happily showed us any home we wanted to see (sometimes more than once). He was very responsive with questions and quick when we asked about a house and it seemed almost instant that we had a showing scheduled. We'd ask in the morning at work and would be seeing the house that afternoon. If Jeremy wasn't available for the showing he'd arrange for one of his partners to show it to us so everything fit our schedule. His partner was great to work with as well. Jeremy never rushed us or seemed annoyed at our pickiness. He was always very supportive and stuck with us on our search. Early on we found a house we went back and forth on and after a month finally decided to make an offer. Unfortunately by that time there was another offer on the house. Jeremy was great and made a backup offer for us (something my old realtor in California refused to do because it wasn't worth the work). We didn't get that house since things ran smoothly with their first offer. Finally at 7 months we found our house! We saw it the first day it was listed. Jeremy was great with the deal and quickly wrote up an offer. There was another offer on the house the same day but we won out and Jeremy saved us 15k in what we were willing to offer. We'd definitely recommend him.