Julie is great! They are nice and provide great prices and service. I recommend 100%…read moreJulie always answers all my questions

Chester is a great agent who really cares about his customers! Excellent service, great company.read more

Moved from out of state and my policy was transferred to Chester Lewis. He's been very helpful and…read morehas responded to all my inquires very quickly via email without having to speak over the phone. Thank you for making my transition seamless.

Amy Smith Gardner office mishandled my car insurance payment. I sent my car payment on my credit…read morecard like I have been doing every 6 months for years. They applied it to my home insurance which is an automated payment on my bank account. So my car insurance was NEVER PAID! This would never would happen if Mrs Gardner would take care of her business instead of being out of the office all the time and leaving the office in care of interns. Stay away from this office! I cannot even add one star

After being a loyal customer of this agent for 5 years, I would like to share a piece of…read moreinformation for potential and current clients. Amy Gardner's team was very helpful until a couple of years ago, however, the service quality has seriously regressed in recent days. I had a minor car accident dating back 3 months ago. It was not my fault, so one of their service representatives initiated a claim, and that was it. I was left alone from that point and there was no way to get help from any of them in the long claim process against the other driver's insurance company. Apparently, they cannot provide you with extensive assistance because their office does not have sufficient manpower to do so. I just spoke the Amy Gardner herself this afternoon for about 25 minutes, and this is what I was told: 1. They get 1-2 new claims every day, and they cannot check on every single case EVEN once in three days or so. 2. That I was not seriously injured like some of the other customers that require this office's assistance. There are people out there who have had limbs amputated, etc. (It sounds like you won't get the customer service you deserve unless you get in a serious car accident with severe injuries). I want to seriously express how grateful I am that the other driver and I have not had any serious injuries like Amy Gardner was describing to me over the phone and that my heart goes out to the people who have experienced these types of situations and their families. I also believe that I deserve a basic level of understanding when it comes to something like my vehicle that gets me to the job that I support my family with and/or when it comes to getting a replacement vehicle in the meantime. I understand that these agents do not have access to all of the information that I am needing but to belittle me over the phone saying I have no idea how the process works and not giving me constructive information to combat those claims when I ask for updates seems a little hostile. Please just know that this office does not care about their potential long-term employees who have good driving records and seem to only be interested in the most severe cases when it comes to assisting their clients. Statefarm is a great insurance company, but please stay away from this agent and save yourself from stress. If you are thinking about switching agents, expect at least 20 minutes of being interrogated over the phone about why you are transferring your policies to another agent along with having someone belittle your knowledge about the industry. Thank you. -Tom

After switching from another insurance company Chad and the State Farm team have been fantastic…read more Having someone local to speak to is how business should be conducted. They know my family's needs personally and provide just what we need. THANKS

Stan and his staff are always welcoming and very helpful in meeting the needs of the customers.read more

If you want a caring, reputable and professional individual for your insurance needs, look no…read morefurther. Stan Faulkner will go out of his way to find coverage that best suits your individual situation. His customer service doesn't stop there. Stan takes care of his customers in times of need and certainly makes you feel like a priority! Highly recommend this agency!

I am so impressed, being a life long State Farm Customer from North Carolina. I wish my agent's…read moreoffice was this caring and helpful! My mother had passed away and I am "taking care of business". After struggling with the post office and the life insurance policy (not State Farm), I was not looking forward to handling my mother's other insurance policies. Frieda was so amazing! She fondly remembered my mother, as they shared a name. Frieda kindly walked me through the process required for my mother's policies and explained why (as a teacher- the "why" is the most important piece). She took the time to give guidance regarding the other issues and was very understanding. More than anything, untrained and irreplacable skill, she was caring. Thank you Frieda!

I don't quite know where to start except to say that Dean Pappas has gone way above and beyond for…read moreme. I submitted a claim for tornado damage. The estimate from a reputable and reliable contractor was $10,000.00 (this was a small claim compared to the huge losses my neighbors had). After many months the SF agent handling the claim (not Dean) called me and said a check for $3,028 was on the way (less than 1/3 of the estimate) . I sat on that for a while and then called Dean to get his take on it. Turns out it did not seem right to him either. Within 48 hours I received word from SF that my claim had been upped by around $6,500. Now all my damages are covered and I have no one to thank but Dean Pappas. I am a relatively new client of Dean's having moved my account from an agent in a previous city of residence.

Quick, easy, and the best rate. No pressure. Karen was very pleasant and personable.read more

Great service! Started with auto insurance and went back for renters. I appreciate Tasha's…read moreresponsiveness. Always very helpful!

I've had State Farm insurance forever. Ashley has been my agent for a number of those years. I…read moredon't have any complaints. I primarily do everything via the State Farm app but needed to drop something off at the local office. The area where her office is located is easy to find.