We suspected the limits in our homeowner policy were too low to cover our losses in the event of a…read moredisaster, so we requested a revised quote from our insurance agent. When that person never returned our call, I asked to speak to a different agent at Alta Vista Insurance Agency. Dawn Grant was exceptionally helpful. She clearly explained some complex insurance concepts, including the history behind them. She also confirmed that our limits appeared to be below industry standard and suggested some that our carrier was likely to approve. She then requested a revised quote from our carrier, including the option of increasing our deductible to help offset the increased cost. The carrier approved the request. And, to our surprise, increasing the deductible more than offset the cost to increase our coverage limits, and our total annual premium dropped nearly $100 a year. Since we'd already paid our premium for the year, the carrier automatically refunded the difference to our credit card. This whole process took less than two weeks, and most of the process was handled online. I highly recommend Dawn and hope to have her help us if we have other issues.

I came to Alta Vista seeking help on navigating the world of non-resident property insurance. Seth…read moredid a great job of listening to my unique situation, respecting my needs, and finding a solution that worked. Highly recommend - you are in great hands with Alta Vista!

Awesome service ! JoAnn took the time to explain my coverage and made sure that I received the…read morecorrect amount of insurance necessary to take care of all my future concerns. Her kindness and people skills are an asset to your company. I have 2 companies policy with her and will refer all of my business professionals to her. It's not just about selling a policy with her, it was about building a professional relationship and that's very impressive.

Awesome Lady to work with JoAnn is always available to assist with questions or concerns, I am…read moregrateful to know her. Professional patient and kind. She knows her stuff. Rebecca C.

Jennifer Ellis and her team are a veteran family owned agency (Hoo yah, Navy!) known for…read moreexceptional customer service, decades of insurance experience, and a deep understanding of California's challenging insurance market. Their team is highly trained in complex insurance matters and takes the time to understand each customer's unique situation. Rather than simply selling a policy, they conduct a thorough review of each client's insurance portfolio, identify every available discount, and develop strategies to help minimize insurance costs while maximizing protection and long term value. If you are a California homeowner dealing with wildfire concerns, nonrenewal issues, or a difficult property to insure, Jennifer Ellis and her team are an outstanding resource. Their knowledge of California homeowners insurance and the evolving insurance marketplace can make a real difference. I strongly recommend Jennifer Ellis and her team to anyone looking for experienced professionals who genuinely care about protecting their clients and providing exceptional service.

Jennifer Ellis is an amazing professional who truly cares about her clients. She is knowledgeable,…read morecompassionate and always willing to go above and beyond to make sure her clients feel supported and taken care of. It's clear that she genuinely cares about the people she works with, and I highly recommend her for all your insurance needs!

Fast, friendly and responsive. Very fortunate to get help from Nicole. Top notch company with…read moregreat customer service. Do not hesitate to go to Ken May for your insurance needs.

I had a great experience with this company. Was with another company for years and the agent was…read moreimpossible to get a hold of. Then when I finally did, she acted like she was too busy to help me. So when my insurance went up I called Ken May and they were so nice and way cheaper than the other company for the same insurance. When my sister told me that her company checked every year for the cheapest insurance for her, I was sold. Thanks

I want others to be wary that using a 3rd party is useless and only resulted in me losing 999…read morerefills at $0 vs the 300 copay costing me over $299,700 based on my new co payment in the picture(s) below. They do not have access to any information from insurance we have been with them 20 years and because my salary changed so did my assisted coverage from the gov't. They blamed covered cal than i had a 3 way phone call and they blamed my actions with medi-cal(which i did what they asked) I have been paying for private insurance with 0 federal assistance which increased its rate by 300% almost 700 a month at 30 years old for 4 months(technically 3 because somehow magically i got my insurance card(again pictured below with email proof from hayek themselves but not the actual insurance.) As stated we have been on auto pay for 20 years and because of their negligence they messaged me 17 days into january to make the payment(even tho the policy was already cancelled and i was told by her higher up that she shouldve handled the occurence with blue shield instead of emailing me) i lost my policy number with my free 999 refills costing me over $299,700 based on my new co payment in the picture(s) below. This should be a crime and they should be fined/pay a restitution or closed for negligence.

I'm not new to using insurance agents. I know a lot about insurance. I am so knowledgeable, I know…read morenot to try and navigate those waters on my own. Be it home, auto, earthquake, umbrella coverage, health, I have always preferred using the expertise of an independent (as opposed to captive) insurance agent. I've had my share of agents over years in the different venues I've lived in. Most of them have been fine. While shopping for health coverage for my recent college graduate kid and my not yet Medicare covered wife was not so easy, not a lot of agents want to handle individual health coverage. I happened into the Hayek Insurance Agency and all I can say is wow! Dealing with Roger Hayek was nothing short of outstanding. We were about to choose a plan on the Covered CA website, which as it turns out would have resulted in higher out of pocket expenses for us. Mr. Hayek took his time, did his research, ran the numbers, called back when he said he would, and had the exact information we needed tailored to our specific situation with an eye toward future possibilities. He was also able to explain in detail, without getting into the weeds, the reasons behind his approach. He saved us money on our Covered California policy in the long run, and provided us some great financial information on HSAs as well As long as Mr. Hayek is in the insurance business, we shall be his client for any and all of our insurance needs.

I was overwhelmed by the various insurance options out there...but GIBBS insurance agency helped me…read morenavigate through it. I was a walk-in and Isela greeted me with a warm hug. I immediately felt comfortable and at ease. I made an appointment with Steve. He spent a tremendous amount of time and walked me through every step to make sure that my health, home and auto insurance was the best it could ever be!! I'm so grateful to have found them. Go see them you will be so happy you did.

As anyone that follows my reviews knows that it's rare that I give a good one and even rarer a five…read morestar review. After (and still) having Steve handle my companies health insurance for the last few years I'm ready to write a review. As with most people dealing with an insurance company it's a big pain in the rare and our experiences are no exception. After about a year of Steve asking me to allow him to take care of issues that come up with the insurance company and that I should trust him to take care of it. Again after a year of going in circles with Blue Shield I was so discouraged I said OK YOU HANDLE IT! He did, he has and he still is. I'm sleeping better and now when I can't get Blue Shield to process my prescription medications correctly I just send Steve an email and he takes care of it. The best thing about it doesn't cost me or my company anything for him to resolve these issues for us. I'm so impressed with him I've recommended him to others and they all have high praise for him. By the way I can be a big pain in the, well you know where and Bruce handles everything with cool professionalism and resolves problems. So when you get done beating your head against the wall because of your agent or insurance company call Steve.

There aren't enough descriptors to describe how fabulous it has been to deal with Jay. It's easy to…read moreschedule an appointment and phone calls are returned promptly. He definitely provides excellent customer service and is the epitome of professionalism. Every question I've had has been fully answered to my satisfaction. Hopefully I'll be moving out of state soon and, fortunately, it will be to one of the states where Jay is licensed so I will definitely continue using his services.

Although we eventually didn't go with them he was most helpful and answered all of our questions…read moreand more.

My family has been with Ish/ State Farm for years. He is an outstanding agent. He takes the time to…read moreanswer any and all of your questions, and he genuinely cares about his clients. He makes "dealing with insurance companies" painless. I plan to always carry my auto insurance with State Farm, because of his and his wife Vivian's great service.

We have had our insurance with Ish and State Farm for many years. We lived in Julian and the Cedar…read morefire in 2003 burned across our lot without harming the house. Ish and State Farm were great in helping us get the burned trees cut out.