I have been with State Farm for many, many years and they cover my home, car, and boat. I have…read morenever had a single claim, until last week. As I was reading Dann K's review below, it almost mirrors my experience. I live in a small neighborhood, and I estimate that at least 70% of them have also filed a claim for hail damage to their roof. As I look out my window I see my neighbors with new roofing supplies on their roof, ready to go after a swift and efficient claim to the competing company, Safeco. I had a roofing company come out to look at my roof. I went up on the roof with them and saw that there were many impacts. The roofer told me that it was fairly extensive. Since the hail damage, there has also been a leak that was affecting the living room. My claim to State Farm, however, was denied. The claims adjuster went over her findings but seemed a little rushed, as she told me that she was heading back home to have wine with her neighbors. It was a beautiful Friday afternoon, but really? That was more important than taking time for a customer with a loss? In all of these years, I have talked to my agent ONCE... Once! That was while signing me up for the State Farm policy. Since then, there has been nothing. After my claim was denied, I received a call from the agent's office. I thought "great! He is finally getting around to speak with me." But no, that was an office member, who was very nice and listened to my concerns. He told me that he would speak to Mr. H. The next morning and have him give me a call. I got that call the next morning from the same person. He said he did in fact speak with my agent Mr. H. And that he simply referred me to the claims adjuster. This felt like a slap in the face. He offered to have the agent contact me, but I declined - Why bother? This staff member should not have to - The agent should be there for his customers. I have no idea what I have an agent for, and this leaves me with a terrible impression of the company. In fact, the roofer told me that State Farm typically turns down 90% of the claims for this kind of thing. This is extremely disappointing. Given all of this, I am very concerned that State Farm would not be there for me, should there be a loss (I sure hope not) in the future with the home, boat, or car. I will contact their corporate office to let them know about this experience, as well as ripoffreports.com. Since State Farm was not here for my loss, I will be going to another company such as Safeco, which stood by their customer during a loss.

Been with State Farm for 13 years, never a call from Mike or anyone else at their office checking…read moreon service etc. Had 1 auto claim in 13 years and they didn't cover the $500 towing charge. Just had hail damage to our roof which was verified by 2 different roofers and State Farm denied claim stating it was wind not hail damage. Several neighbors with damage from the same storm had State Farm and were told the same story and denied claim. Other neighbors, who didn't have State Farm, were getting their roofs replaced with full coverage. Completely worthless agent, did nothing to assist in the claim or any other claims we had, just referred us to corporate. Don't get sucked in by their low prices, which we found to be not so low once we shopped around and fired them.

As a long-time customer of Leslieh's office, I have always been pleased. Phones are answered…read morequickly, and the representatives are always kind and helpful. Up until recently, there would be no question about giving them 5 stars, but my latest experience left me frustrated and possibly looking at another insurer. My fiancé and I recently purchased a new boat. I set it up to be insured a day before the seller, and I completed the transaction. I have an email from the agent (Chris) confirming the insurance start date. Nearly two weeks later, I checked my account online, but I did not see the new boat listed, so I called the office. Unbeknownst to me, we were in possession of an uninsured boat. Thank God nothing happened! I then called the office and spoke to Brent. Again, friendly and professional, but he confirmed the insurance had not taken effect. Whaaaat?! Apparently, the reason it had not gone into effect is that I had not paid to start insurance on the new boat. I had no idea. The initial date to be insured has passed. Given that I had an "agent," I would have expected a call or something. Something... to know they were looking out for their long-time client. In the end, no harm was done, but I still can't help but think, "What if?" It's not like I have the time, but I'll have to compare other companies. This was a concerning and frustrating experience that left me feeling unvalued.

I received a quote from Chris Dameron very quick and surprisingly cheaper than others I have…read morereceived. He called which made the process much easier as I was looking for my son and I didn't have all of his info that was needed for on line quotes. He was able to look up the info needed. So helpful and then emailed the quote to me and gave me a quote for my own vehicle. Which turned out to be a few dollars less than I'm paying now. Definitely saved me time and looks like money too! Thanks Chris

I have used Randy Stegmann my entire life. He is the only insurance agent I have ever had for home…read moreand auto. He and his staff are very helpful and very responsive. They return calls and emails quickly, they bend over backwards to make insurance claims easy and they are very pleasant to work with. I have no intention of ever changing agents. Highly recommend.

From the owner: The Randy Stegmann State Farm Office will operate under the highest of professional and ethical…read morestandards in actively providing those State Farm products and Services necessary to protect and build peoples assets in the Wentzville, St. Charles metropolitan areas. Our office is committed to providing unparalleled guidance, service, and value to all customers with constant attention to identifying additional needs and compatibility of coverages. License #: MO-226957

Joe and Jason did a great job explaining our options and helping us get everything in order! The…read morewhole staff is pleasant to work with!

From the owner: Spectrum Retirement Solutions LLC is a financial services firm serving the financial and insurance…read moreneeds of Missourians. Our vision is to be a trusted resource to help clients of all ages meet their retirement and planning goals. At Spectrum Retirement Solutions, the focus of our practice is positioned squarely on retirement planning, specifically Asset Management, Estate Planning, Life Insurance, Long Term Care, and Medicare.

This office in Wentzville Mo. If you think you have an agent you can trust please dont let it be…read moreRob. Sneaky lie and that girl that answer the phone would not let me talk to the Manager to ask how do i have a late fee and i called to pay my bill on the phone!! Watch them. I do not recommend this office. I had to give a star not cause i wanted too

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