Amazing dentist! Our 2 children have been seeing her for the past 5 years. She has developed a…read morewonderful rapport with them both and takes her time to explain everything, step by step, throughout the visit. She's even provided guidance when we were on vacation and called in medication to a pharmacy near where we were staying. I highly recommend this practice.

My sons are 11 and 15 now and we have been coming to this office since they were toddlers. Therese…read moreand her staff are amazing. Kelly is always friendly and helpful at the front desk. I would highly recommend taking your children to this practice. Heather Sisley

I rarely leave negative reviews, but this experience honestly deserves one…read more I drove over an hour for a 3:00 PM appointment and waited until after 4:00 PM before finally being seen. When Dr. Roger Hess entered the room, instead of focusing on the appointment, he began offering explanations for his late arrival. I made it clear that the excuses were not my concern and that I wanted to move forward with the appointment professionally. What immediately stood out to me was that while I was addressing the situation, he was smiling and laughing, which came across as dismissive and unprofessional given the circumstances. Shortly after that, it became obvious he had not reviewed my referral and did not even know why I was there. At one point, he commented that he would need to read through the 10-page VA referral during the appointment itself, which confirmed he was completely unprepared. As both a veteran and a counselor, I understand healthcare offices can run behind at times. However, being over an hour late, unprepared, and unfamiliar with the reason for the visit is not acceptable--especially after a patient drives a significant distance for care. Overall, this was one of the most frustrating and unproductive medical appointments I have experienced.

uncaring, unprofessional, and rude. I was treated at their mentor office by dr. Davis and dr…read more Streem.

Very nice reception staff and dental team. I called ahead to verify I was in network, then made an…read moreappointment. After waiting for a while, then going to an actual exam room. I waited again only to be informed I was not in network. The young lady apologized and said she didnt realize that. It was not something that could be fixed that day. I left, after spending an hour there, to go home and call insurance as I still needed a cleaning. This location is conveniently located for me, and I would return if my insurance changes. Word to the Wise: Call Insurance First for most updated info.

My entire family goes to Dr. Johnson. Her practice is professional, clean and provides a great…read moreexperience at the dentist office. She has flexible hours to accommodate work and school schedules. She is gentle, kind, respectful and personable. I recommend her to anyone looking for a "pain free" experience. She will take her time and make sure that you are comfortable at all times.

Dr Kramer is a great dentist. Their billing practices are dishonest at best. Andrea, the…read morebilling/receptionist charged me a $50 deposit and assured me that she would refund my money after the insurance covered the services. After the charges were submitted to my insurance, my EOB showed that all charges were paid & that my balance was zero. When I called Andrea to request a refund of the $50 deposit, she told me that I had a balance due of $44. I asked how, when the insurance shows that everything was covered and there was zero owed by me, Andrea stated that there was one charge that the insurance did not reimburse. The EOB clearly included the service that Andrea stated was not covered as paid. When I requested that I be sent a detailed invoice regarding the charges for services, Andrea laughed at me, told me "good luck finding another dentist" and hung up on me. When I called back to find out when Andrea would be sending a detailed invoice regarding the services provided and to request that Andrea resubmit the cost that she stated was not reimbursed by insurance to the insurance company I was placed on hold for over 25 minutes before being disconnected. I called back several times only to be continually placed on hold, my calls disconnected, or the recorded voice stating to continue on hold only to be forced into voice mail and disconnected when it came time to leave a message.

Office is clean and modern. Staff is friendly. The practice is very busy, reflecting the quality of…read morework. But, the office is understaffed for patient demand. Partitions between treatment areas do not allow for privacy of conversations. Everything seems rushed. Care quality from diagnosis to treatment is very good, but rushed.

Dr. Russell and his team are fantastic! They take most insurance and have state of the art…read morefacilities. Dr. Russell is personable but not pushy. He will explain the options and work with you and your budget to land the best options for you and your family. I have had several surgeries here and have never had an issue. All of his dental assistants are careful and professional. They are always on schedule and your appointment time is your appointment time. You won't be sitting in the waiting room for long. If you are lookjng for a dentist in the Cleveland/Akron area, look not further.

I had a terrible experience with a previous Dentist so I shopped around a bit before I picked a new…read moreone. I have been going to Dr. Russell for 8 or 9 years now and I love him and my Hygienist Liz. They are both so gentle and they really care about their patients. I had another Hygienist when I first went and she was wayyyyy to rough for me. The receptionist made a note on my file and I now only see Liz. It's great how accommodating they are and that the office is advanced enough to track that and do a lot of appointment tracking via email. It also doesn't hurt that every time I go Liz always compliments my outfits!! The whole office is full of great people who make you feel like you are the only patient!!

The whole office experience is great. We have been using Dr. Hoopingarner and her team for years…read more Conversations that includes the client; procedures are explained so that the patient can understand it; questions are answered with patience and compassion and the costs are discussed up front. As a client, I know what's going on BEFORE any procedures occur. My husband and I have been very satisfied with her work and business ethics. We had to leave her practice in the past because of insurance coverage, but were able to come back to her after we found an insurance that included her in their plan. ( I hate insurance companies that dictate who you can see and what medicines you can take! )

This team truly cares about making your dental experience positive. The attention to detail and…read morethe ability to explain what is in the patient's best interest is impressive and I've heard this from several friends. Thanks Dr. Pam, Denise, Tracy and Julie!