Delayed Review...Repair shop on Morse Rd. Columbus Ohio…read more After being the victim of a hit-skip by one of their policyholders, took the vehicle to this location for repairs. When it was time to pick the car up, they had left the center console still disassembled, and tools and parts were left on the car floor. Had to ask them to reassemble the center console & clean the car up.

I was involved in a car accident three months ago with someone who hit me from behind. I…read moreimmediately report a claim and long story short, progressive did not try to call the other party insurance until 2-3 weeks after the incident. My assigned agent kept saying that they are not picking up the phone so there's nothing he can do. I called the supervisor and managers and non of them got back to me until a month later. Everyone that I have spoken to seems really lazy about their job and kept passing me to someone else. So basically I just paid monthly for years and when I really needed them, they do not advocate for their clients and abandon me with the damages to my car that I have to deal with on my own even though it wasn't my fault. I am sharing what happened to me so people can be warned and not go through the struggle that I went through. DO NOT USE THIS INSURANCE!

I always looked on dealing with insurance as painful, but here its comfortable and easy. Dawn and…read moreKaren are always ready to explain the multiple policies and make suggestions about ways to save . And when we did finally have a claim, they made the whole process simple and painless. I not only would recommend PWL, but have already referred several friends here - and they're just as satisfied.

Excellent agency and the people are fantastic to work with. They are very service oriented and are…read morevery helpful. I would recommend this agency to anyone who is looking for insurance. They are professional and do a great job explaining the policy and answering any questions you may have.

We have been using Brian at Horizon for our car and homeowners insurance for nearly 25 years. We…read morefound them after a move to Columbus and have stayed with him even when we moved out of state because of the great attention to detail. I always feel confident that we are taken care of. I can call or email with any questions and he gets back to us quickly. He is always looking out for our best interests. Brian makes sure we have the insurance we need at the lowest possible costs and whenever we have had to file a claim he stays in the loop and looks out for us. I always tell people who think they are getting a bargain on their insurance that it's not going to seem like a bargain when they go to file a claim and they are denied or not fully insured. Having Brian, I know that he makes sure we have the insurance we need and when we do have to make a claim he stays part of the process and intercedes if necessary. I also like having an independent representative rather than just dealing with the insurance provider. Highly recommend!

From the owner: We are here to provide you with someone who will take the time to understand the needs of your…read morefamily and/or your business and match the proper coverage to those needs. Part of understanding those needs is also recommending coverage in areas you may not have identified as a potential risk. Once we understand your needs we will use every resource to secure the proper coverage at the most competitive prices available. We only represent companies we feel offer top notch service and claims handling. Companies: Travelers Insurance Companies Westfield Insurance Group Progressive American Select Insurance Foremost Insurance Zurich Whether you need to make a policy change, have a question about billing or need to report a claim our customer service representatives are the best in business and will handle your request professionally and quickly. Our web site is also available 24/7 to accommodate your busy schedule.

worked with Tony today for my daughter at OSU. He was calm and super helpful, made this transfer…read moreprocess so much easier and I am thrilled we are paying less now. made my day a great one! Juliann

Carol went above and beyond to help me get exactly what I needed! If I could give this place more…read morethan 5 stars I absolutely would! I have dealt with other insurance companies and this place is by far the BEST! thank you so much

I just want to write that I been with this insurance agency for 3 years and my agent name is Haley…read more She and I have never met in person and only ever had phone contact. Through the years she memorized my names (been legally changed), what vehicles I drive, my coverages, and most important she has always given me the best advices to handle any situation. Also, her advices are always in your benefit and not theirs! She really is the agent of the future. Especially now, you would want to have someone of her skillsets. Someone who'll learn who you are and help you with your needs without ever needing to meet with you. So, you guys better hurry before she gets to busy to put you on her list.

Having had a number of former agents and direct dealings with some awful carriers Dolbow Insurance…read morewas a breath of fresh air. Excellent communication, caring staff, and very well-informed they have provided me a first class service. In an industry chock full of the very worst kinds of liars and scoundrels this agency is a very rare beacon of honesty and respectability and I recommend them without reservation.

Whenever I contact State Farm I receive excellent service. They take care of my questions and they…read moremake sure that every encounter is a positive one. I am very satisfied with the service I receive.

i just had to file a claim with Debbie Montgomery State Farm after having her help handle all my…read moreinsurance needs for several years. Everyone at her office has always been able to answer all my questions and any question about coverage. Cindy Lou has even made follow up calls to make sure policy is updated . After filing a claim I was really happy with State Farm and all the help from everyone in her office and all the staff at state Farm that listened to all my claim details. I was upset and they took the time to listen and explain how the claim process worked. Afterwards I was so happy I got to deal with this group. The support starting with Debbies office to State Farm showed me what great customer support. Again Thanks to all. I know if a have a problem they will always be one phone call away. Thanks JT

Eric has been our agent for personal, family and business since 2014…read more I have experience with many agents over the years, Eric tops them all. He listens to your needs and desires. He explains everything, and makes sure you understand. He will make sure you are completely covered and not just the minimums, which will leave you flipping the bill if you actually have a claim.

Recently our company needed to shop the market for new insurance needs. Eric and Buckeye Benefit…read moreConsulting did an outstanding job of improving our coverage while reducing our expenses. I highly recommend Eric and his team

If you are thinking of going with Progressive stop reading now. The people in this office are…read moreincompetents. I was asked to email documentation as proof of Ohio residency. I called Progressive and spoke withe 2 different agents. They assured me the documents were there and scanned to my account. Yet I got a letter from Augustine Insurance that my policy would be cancelled by the end of the month if I didn't turn in the documents. I called Augustine and spoke to a woman there. She couldn't even locate me as a Progressive customer. I asked her to find the documents and not to cancel my insurance. She said she would call me back and confirm. I didn't get a call back but a letter stating my insurance was already cancelled. EX-Progressive customer since 2004

From the owner: Augustine Insurance Agency was founded as an independent insurance agency in 1955 by Guido…read moreAugustine. It has been family owned and operated to this day.

Meet Lew for the first time when our sons were in t-ball together way back in 1975 or 76. So…read morethat's a 44 or 45 yr old relationship. Lew became our insurance agent that year and we have never felt the need to switch to anyone else. Home, car, trailer, boat, motorcycle and Medicare have been products Lew and his staff have helped us with over the years. At Lew Griffin Insurance you're not just a name on a policy but someone they get to know and care about. Have recommended them many times over the yearsand am doing so once again. Call them.

From the owner: Lew Griffin Insurance offers all types of insurance in the Columbus, Ohio are, including auto…read moreinsurance, home insurance, motorcycle insurance, boat insurance, business insurance, life insurance, disability insurance, and long-term care insurance.