Erie Insurance is a bad joke on their customers. We got our insurance through a broker called Seller Insurance in Danville Virginia. At first it was fine because we didn't need anything and we just paid the bill month after month. Recently, however, we sold an older vehicle. That is when we found out what a terrible company this is. We have NO traffic tickets, no accidents, I am retired and do not drive mych at all but Erie Insurance has actually RAISED our insurance rates. Yes, we sold a vehicle, we have nothing negative in our driving history, but they raised our rates. Do yourself a huge favor and stay far away from the Erie Insurance company. read more

Erie Insurance - Truth - Insurance Near Me - Fairfax, Virginia

Too bad I cannot leave a ZERO Star rating. Their billing is deceptive... turns out they have been ripping me off for years. The agency I deal with has been sold, and I am unaable to get a return call. read more

I have 5 vehicles on an Erie auto policy and also have my homeowners policy with them. When I attempt to REMOVE a vehicle from my policy, they increase my rate by ~$400/year. I tried to remove the policy before my policy renewed and opted to leave the vehicle that I have already sold ON the policy in order to avoid the rate increase and just wait until the renewal when the policy premium would be reset anyway. When I called back a month AFTER my policy renewed and had already paid the annual premium in full, they still want to increase my rate by $400/year. I honestly don't expect an insurance company to be entirely ethical since they're a for-profit company, but this experience makes them crooks in my eyes. Avoid. read more

I can't get access to the website because it keeps saying the phone number was incorrect despite the Erie local agent saying he submitted it correctly several times. Now I am on the phone waiting to speak to someone at Erie Insurance just get my information corrected. read more

First off, I have been driving for 30 years and have never had an at-fault accident or moving violation. I had been with Erie Insurance for 5 years and still don't understand why my rate increased every year, but it did. I live and work in Washington, D.C., and my wife is currently in school and lives in NY, but still has a house in Baltimore. I made an inquiry to add her to my insurance to see if I could come out cheaper by combining our insurance together. The price that I was quoted was not cheaper, so I decided not to proceed. They say they sent me a document that wanted to know all of my wife's information, and because I failed to give it to them, I got a notice in the mail saying that they were not renewing my policy because I failed to comply. I thought, no problem. Everything happens for a reason, and if they don't want my money, I definitely don't want to force it on them. I ended up finding the same coverage much cheaper at another agency. I called to cancel with Erie, and 3 days later, a payment came out from them. I called and spoke to a representative named Matt, and he told me that the payment was supposed to come out because I had not canceled it yet. I told him I had documentation from them with a date and signature from the agent. His response was, "Well, if the payment we took was a mistake, you will eventually get a refund check in the mail." Unreal. Thanks to Matt's response, I reported them to the Maryland Insurance Administration. read more

Sending us to collections for $54 dollars after ONE notice after we cancelled our account. This is how you lose customers for life! And not just us, our families and friends, and acquaintances will never hear another good thing about your company. We will go out of our way to discourage anyone from using you as an insurance company. Even if you are the second to last insurance company on earth and the other company is charging us double your rates, we will be signing that check with a smile on our faces knowing you will not be getting our money. And FYI, We've been loyal customers that had autopay setup for 3 years with amazing track records and zero claims, and they go and pull this stunt, well done Erie, very well done. read more

My agent is very good; but I paid my renewal via a direct withdrawal from my bank 7 days ago. I noticed that nothing had taken place. My agent was dealing with a family matter and asked if I would call customer service. Called and got Elasta, rude and nasty person who obviously had no intention of providing assistance. Fortunately, have never had a claim. read more

After a significant incident involving a tree hitting the house, fence, & neighbors property Erie reps told us numerous things and then finally found a way to weasel out of almost everything. For a very comprehensive policy and an Umbrella policy to boot they did everything in there power to make this experience worse and confusing. The roof inspector they sent out just made things worse with his so called Inspection. The agents and adjustors don't seem to know what they're talking about and frequently backtrack on previous statements. Don't go with them. read more

dear Erie, I have adopted 3 kids, fostering 1 kid. I need a newer vehicle that will accommodate 6 people. I found a good deal on a 2015 suburban got the price I wanted, got the payment I wanted, but because of your insurance it was gonna raise 2,000 dollars for buying this vehicle so I could not afford to buy this vehicle. It's a shame when people try so hard to help others but we can't afford a vehicle because of your insurance. so I'm going to start looking around for cheaper insurance. btw we had never had a claim. sincerely read more

This is the worst insurance company. They charge hidden fees buried in the fine print. Due to circumstances beyond our control, my company had to request the cancellation of our policy, and they imposed a penalty of more than 60% of the policy's value. Do not sign up with this company -- it is the worst in Pennsylvania! read more

After the adjuster they themselves sent had already made the estimate, the adjuster refused to pay. Their client hit me in the parking lot of a taco stand. I obtained all the necessary information to file the claim, and now they simply refuse to pay. What kind of insurance company is this? read more

25 year old roof A few leaks and noticeable openings in attic After Erie took forever to come to our home they decide to hire a private engineer that they have no connections with ( ya, sure) We had our roofing company follow along with the inspection and he said I definitely think the claim will go through. And he pointed out a few things they saw... and NOPE, claim denied. Now we woke up to hearing a drip in the same area, up in our ceiling. They don't call back. They don't follow up. read more

My girlfriend has Alzheimers so I called Erie insurance customer service for help in converting her premium payment to monthly instead of the huge annual payment they want for the homeowners policy. The rep insisted on trying to validate some information from her despite me advising that she had cognitive difficulties. I asked to speak to a supervisor and the rep refused to transfer me and also refused to help further. Then the call ended by the rep saying she hoped my day went better. This is totally not a customer friendly business. Stay away!! read more

The staffs at the Erie insurance company are not honest and they kept money no matter what my car is not running since January. I asked to return the different amount that I have not been driving that car since January as well. They will not give me some money back. read more

They lie and commit fraud to save a dollar. Their insured Foxy delivery hit my house they have it on camera but will only provide the height of my awning not the height if the truck and are saying they don't match. I litteraly heard him hit my house read more

Absolutely horrendous service. We were dropped by them when I got married due to my partner having 2 minor tickets 3+ years ago with absolutely no way to retain our policies. Even more scummy of them, they still decided to upcharge us a higher rate for the final 3 months until dropping our policy. Never had a big claim or anything, and otherwise clean driving records. Totally unfriendly to customers, and a prime example of why insurance companies are seen as leeches. read more

I have been with erie for 1yrs and my auto policy jump from 1200 a year to 1800 a year after i change veahicle not only that my home insurance is up by 400 dollar i have clean driving record and no claim on home dont recomand this at all. Iam canceling my auto and i will find other provider for home read more

Very odd company. Nobody contacted me after a quote then the number sent to my email said not available. Restricted. Trying to start a new policy seem very tedious I can only imagine a claim. Looking elsewhere read more

Pending claim after 4 days and multiple calls no response. All I have is a claim number. That's it. I will find another company. Over ten years of on time payments and this is what I get. read more

Be carful with Erie. I have experienced that they can be quick to drop their older divers with little to no explanation. This just happened to my MIL. read more

Erie Insurance is a terrible company. After being with them for 25 years they canceled our policy. We had 2 accidents to close together. they will drop you when ever they want to. I was very disappointed and would not recommend to any one. read more

I have been a client of Erie Insurance for more than 40 years. They cover both my auto and homeowners. My first auto claim came after the 40 year mark when a driver ran into me. Erie was swift in their initial response. After that, it was crickets. Phone calls and emails went unreturned. I had to communicate with an adjuster, materials/damage specialist and recovery specialist. None of them communicated with each other but would refer me back to the other specialist. I was provided an incorrect phone number for the materials/damage specialist. After getting the correct contact number it referred me to a cell phone number where of course no one responded. After my car was repaired it required a ceramic coating to restore it to the original condition. The body shop does not complete this service, so it became my responsibility. The materials specialist said it would be no problem, send a receipt. The recovery specialist said I would have to speak with the other insurance company which of course did not respond to my emails. I then received a letter indicating Erie does not pursue out of pocket expenses, this would be my responsibility. The carrier for the person who damaged my vehicle now tells me I need to have an estimate to see if they will cover these repairs. Beware of Erie and how they operate. They want my car payment immediately, but their service when an accident occurs is slow and devoid of communication. I'm still waiting for the return of my deductible and now must fend for myself to complete the repairs to my vehicle. Disappointed in Erie and their handlers who have dropped the ball for a long term customer. read more

My vehicle got hit by someone insured by Eire. The conclusion from their 'investigation' was the exact opposite of what the police officer on site concluded. I hope no one ever has to count on them to pay a claim. read more

I wish I could leave a 0-star review. They refuse to repair or replace my roof after storm damage. They claim that only one shingle on the roof has wind damage (duh the rest are on the ground on a pile because of the wind). I do not recommend or will I ever recommend Erie insurance to anyone! However I would recommend that if you do have Erie insurance start looking for another company before something goes wrong and they refuse to cover it. read more

My daughter was rear-ended 11/14/23 by an Erie customer. It has been a nightmare dealing with these folks. Only the main number will answer the phone. I have left numerous voicemails (the only way I can contact the person assigned to me) and NEVER gotten a response. I had set up text messaging, but never heard back when I sent something (including pictures of the damage). They agree that they are responsible, but I just want my car fixed. I was hoping to get something done before the weather gets really bad, but right now I have to keep it covered with garbage bags to keep rain and snow out. I've set up repair in the new year. I don't know if I will ever see the money for this claim though read more

The worst insurance company i have ever used. they raise the price without notice.After i refused their services they sent a letter to dmv that I've cancelled he insurance in february 24, but in fact it happened in october. in a word, these are scammers and not an insurance company. read more

Their rates were initially good for the three cars we owned and for the home insurance but when we sold one of the cars instead of getting a refund, they raised our rates by $560. They also raised our umbrella premium by $200. Recently they raised our home policy by 20%. We never had a claim.I am looking for another company to switch all my policies. read more

I'm not sure how Erie insurance gets less than a 5 star review! When it comes on to having the lowest car insurance, renters insurance rates and paying out quickly, I have had the greatest experience. My Claims adjuster did a professional and fantastic job (not sure if its because my claim was just a few thousand dollars), but within 14 days of making the claim I had the check and I was the one who held up the process of doing the paper work. The only little issue was that it took a while to get a hold of the right people on the phone but when you actually do, the rest of the process is a breeze. Im going to use them for my homeowners insurance when I purchase. read more

I was a very loyal customer for 17 years to Erie insurance. all of a sudden my rates increased on this new renewal. A deer hit us this year and that's it. we have no accidents or tickets. They claimed since Erie payed out on a claim thats why our rate increased 2000.00 a year. So we switched to State Farm which saved us a lot. also the insurance agent said we lost several discounts since Erie didn't offer them anymore. read more

the worse experience ever, their customer service is not easy and handy like others, however I stayed because of their good rate. They are canceling our insurance because of one very tiny parking lot accident my daughter had and claiming our roof due to hail damage. So, what's the purpose of insurance companies if it's not covering during catastrophic? Not recommend them at all! Does not worth the headache read more

Charged me $100 more a month than my current insurance.. Stay far away from this company no matter how bad of a situation you're in. They'll take advantage of you and squeeze every dollar they can out of you. read more

I have waiting for my check from Erie insurance for 4 months now. They will not respond to my emails, or return a phone call. I would not recommend them at all. read more

They are crocks. https://www.fox43.com/article/money/consumer/fox43-finds-out/fox43-finds-out-lawsuit-denied-because-of-legal-loophole/521-dc5bc8b4-031d-436a-9151-ba49a8709152 read more

I was in a auto accident on 8/22/2023 and it took me a month to get a rental then because I still owed on my car they sent the money to the lein holder and come to pick my car up but in return left me walking what about me lossing my job and I'm on the verge of losing my house and everything plus I'm walking at that please help I still haven't received a dollar read more

best insurance in the country hands down. good rates and they got your back 100%. i hit a deer and tore my front end up they recommended a repair shop with no question asked and got my car fixed. this company is great. read more

April 16, 2020 I spoke with my insurance agent asking if Erie Auto Insurance is offering any sort of discount during the quarantine period. He was told "...lowering rates during this challenging time is simply the right thing to do...premium adjustments will take effect at the time of renewal." I was told we would receive a $50 discount when we renew our policy - in our case in December 2020. So, although they say they are "...lowering rates during this challenging time..." they aren't. They are lowering rates at the time your policy renews, and only by $50. I emailed my insurance guy again; just to be sure I was reading this right. Seems he's been getting a lot of questions from policy holders asking why a rate reduction vs. a refund, and it gets worse. Their official reply: "...A one-time refund won't benefit our customers in the long-term. A rate reduction has staying power and impacts customers now and in the future..." I don't understand. A one-time refund would help customers in the short-term now, when we need it. And, 'staying power' sounds like it's their way of retaining customers. In addition, upon renewal, with a year of clean driving, I would expect to see a lower rate. I feel as if this company isn't helping us now when we need it most. I also feel that a $50 discount would be hidden inside an already-earned discount. I don't feel their philosophy reflects a company that has our best interest in mind. That is unsettling when talking about insurance. If I can't trust they care about us during a pandemic of this magnitude, why would I want them to insure us. read more

Yes, Erie has low rates. But when you have a claim, you find out why. If you don't mind the outside of your house becoming a patchwork quilt of repairs, you will be totally satisfied with them. I had 3 pieces of siding that blew partially off in the wind. Erie's claims adjuster, Mr. Duck came to the conclusion that Erie would only replace the 3 damaged pieces of siding on my 35 year old house, which of course would never match. The adjuster then concluded by rudely telling me he didn't care what it looked like, and he didn't give a darn what I or my community association thought of it. Basically, Erie is only good if your house completely burns down, maybe. I've since cancelled my 30+ years of insurance with Erie. Should have done it sooner. read more

Erie Insurance are the rockstars of the Insurance Industry. I'm serious, while I was with them (when I lived in PA & VA) my rates were dramatically lower than those of my friends. In a world filled with stories about insurance companies not doing what they claim, it is refreshing to have someone who does. When I was in an "at-fault" accident and totaled my car, they promptly paid me out for it, arranged for a rental car, and forgave the accident (so my rates stayed the same). They asked few questions, just looked at the police report and the vehicle itself. When my parents' neighbors had flood damage, Erie had the policy. Erie actually paid for massive home repairs and, once again, didn't raise the rates. Top notch company. Honest, straight forward. The only thing they get pushy about is prompt payment. read more

I have had the worst experience Erie Insurance than I had with any other insurance company I gave my business to! I would never recommend this insurance company to anyone. If you are with Erie, don't have an accident or two, or else, they will drop you! This is what happens when you deal with the Mom and Pop insurance companies of the insurance world. I was told buy an Executive Assistant in the off of the office of President and Cheif Information Officer that their underwriting policies are very strict. With practices such as this, they will not be successful! Back to Geico I go! read more

We have been with this company for a very long time. They keep raising prices for no reason. My wife and I just got the recent re new letter today along with a hefty price increase. Thank you Erie. Also, wife and I was involved in a auto accident last year, got sandwiched by a driver who didn't have insurance himself. Cut and dry claim. NOT OUR FAULT, although, it has taken almost a year to settle with a lawyer with these idiots. Thay keep wanting to drag their feet. I would NOT recommend this company at all. This isn't the first time they have raised our insurance for no reason. They can't blame our credit, it over 100 points higher than what it was when we started with them. They can't blame us for missed payments, we have never missed one. We got in touch with our agent, we are leaving Erie very soon. Stay away from these idiots. read more