Erin is the BEST agent that we have ever had. She truly cares about your family and their needs. Whenever we have questions about our policy, need to add a vehicle, an umbrella policy, or remove quads, her staff is always there and available to get it done. We have been with her for over 15 years and will not be leaving. Her personal touch goes a long way with us. We could easily find an agent in Pickerington where we live, instead "like a good neighbor, Erin is there!!" Jim J. read more

ews Nanette Fabros in the last week Worst experience in my 40 + years. I have had STATE FARM INS since I was a teenager. That "should" count for something, mean something, not at this agen'ts agency, No. Erin takes no responsibility for her actions or staff, in fact she has enough assistants to not handle the work herself or even meet with a customer who requests it. This agent cancelled out - of my Saturday appointment the afternoon before, because: " I have a church meeting, sorry!" So I never met this woman, but her office messed up my insurance so badly, my rates have $$ gone UP thank you so much! In 30 years of car insurance my rates have never gone up because an agent cancelled out of a meeting to explain what exactly all the fees were for. No they gave me a stack of papers, I have dyslexia & disabilitie(s) and I made that very clear several times. Instead I get a lengthy email from her Office Manager about everything she did, in 3 pages worth of an email reststing everything I knew, like a spat with a nasty neighbor, on and on. Then I get another email from Miss Erin about how how great her agency is and she backs up her office manager 100 percent! Did I mention No CAR accident was involved with this hot mess? Just establishing a new agency because I moved to Ohio? I think any driver knows, that if this is what goes on before car issues occur, a time where you are already stressed out and maybe in shock and upset over an accident, is this how you want to be treated? The only good thing from this office was the young man, who was extremely polite when I walked into that office to sign documents. Was not the, I guess case worker, the manager, nor the agent heself. A kind office assistant, more assistants I ever seen or dealt with ever at an insurance agency. This young man said things like: No problem, yes I can help you with that, My Pleasure. Now when I think of car insurance I cringe & think of this terrible treatment, experience, the report I made to STATE FARM CORP. I also found out, a good thing to know, State Farm agents, not the corporation like I thought is where service begins and ends. That thing, unless you say "escalate," just you & that agent unless you switch agencies. State Farm 800 corrected the wrong address this office changed incorrectly after I personally corrected to my address, not my landlord's office, I changed all that online and they changed it back to an incorrect address. The State Farm 800 lady in 15 minutes explained nicely what that stack of papers & divided out what 6 months of combined payments were for me, what I asked for to begin with. Do you want to know what your MONTHLY bill is and what the fees are and what the payments are for? Do you have to tell agents that chunk sums are not really what you want to know, but the bottom line monthly bill is? Now you get in a car accident, a deer jumps in front of your car, you want to deal with telling an agent, sorry their assistants to explain in plain and simple terms? I had car issues, traffic bumps and you want a nice person to make things easier, don't you? And if you are older, maybe a baby boomer like my parents, you want them to have someone who understands them and help them not create stress for them. All this happened and got heated thank you, over Christmas. During that time I had another local agent, FARMERS INS close by gave me fruit for Christmas because she loves my dog and we chat, and I sat down in her office, no problem and went over car and renters insurance nicely, like a neighborly business does. Glad Yelp offers reviews because Car Insurance is no little matter and it costs a good portion of our income. Unbelievable read more

Erin Curtis - State Farm Insurance Agent - Erin Curtis STATE FARM - Home & Rental Insurance Near Me - Newark, Ohio

Just had the greatest experience with this office. Called with what I thought was a difficult question. Turned out it was easily fixable! I was treated with respect and never made to feel I was bothering them or wasting their time. This is the kind of service lacking in today's society. So glad I chose State Farm and Erin Curtis's office for my insurance! J. S. read more

Best agent I've ever had. Everyone in the office is willing to help and always friendly. They truly care about my future needs. They review my insurance needs periodically and take the time to meet with us! M. S. A happy customer read more

Had great dealing with everyone in this office! I have 8 vehicles, my business, and a life insurance policy through them and I have never had any issues. They promptly answer all my questions and keep me "in the loop" and help me find savings. When I have had to have claims, they've made it as painless as possible. 5 stars!!! read more

After reading Ms. Fabros' review of this agency in Newark, it sounded quite familiar, as it was similar to my experience with Ms. Curtis. She took over the agency from Tony Durieux, an experienced rep who was old school and hands on, had maybe one assistant. I've since switched providers to Travelers, and here is why: My premiums spiked, and I was given some convoluted explanation/excuse about national rate adjustments, and about a 2 mph bump into the plastic bumper of a beat up SUV. Driver committed insurance fraud and made a $1000 claim against State Farm, for a barely perceptible scratch (I was there). Burden of proof was on me. I never made claims on my policy, was with State Farm for a quarter century, and was an excellent risk. And I remember the days when State Farm issued dividend checks to good drivers. Yeah. Now in this business "transition", I was relegated to talking to innumerable assistants of Ms. Curtis, who was obviously too busy growing her book of clients to be bothered to talk on the phone. When I did leave State Farm, ZERO efforts were made by her or her minions to retain my business, and they didn't even ask a single question as to why I was leaving. AFTER 25+ YEARS AS A CLIENT. Insulting and pathetic at best. read more

After reading (or attempting to read) the below review I had to add my own. Erin's office has been nothing but fabulous for me in the few years I have been with her. Whenever I call with questions, whether it be about rates, specific coverage, or payments they answer very detailed. I honestly never got such great explanations for increases in rates until working with this office. I have moved a lot, therefore had A LOT of state farm agents, and this is one of my favorite offices. They also worked with me on adjusting my plan while I briefly worked out of state as a contractor, without the immense hassle that has been in the past. They actually even suggested that I make some modifications to my policy to save me money... modifications that a previous office had pushed me to add, and explained both sides, letting me make the final decision of what I wanted to do. Overall I have never experienced anyone rude (and I call for every payment and occasionally with questions and have spoken to numerous people in the office) or had to be put on hold or wait around - her team takes care of my issues right away. read more