I've had State Farm insurance for 40 years and my dad retired from State Farm as a 30 year…read moreemployee, so I've always been a loyal customer. As a result of several moves I've had 4 or 5 agents over the 40 years and I can honestly say that Jonathan Yu is by far the worst I've ever dealt with. It is hard to document specifics regarding Jonathan, because he refuses to talk with his customers. I've been a client of his for over 4 years and I don't if he actually exists, because despite numerous requests to discuss issues with him, he hides behind his office staff. If you are looking for an insurance agent that you can actually discuss issues with, please do yourself a favor and consider other agents.

From the owner: OH-813421 I love being a part of the New Albany, OH community. We enjoy assisting with resident out…read moreof state transfers to the New Albany, OH area. State Farm Life Time President Club Qualifier. State Farm Exotic Travel and Chairman Circle Qualifier Multi-Year. My office has also qualified for Million Dollar Round Table, Court of the Table. We focus on Auto, Homeowner, Renter, Life, and Business Insurance throughout New Albany, OH with our Insurance Quotes on Auto, Home and more!

Sept 2025 my son's fusion had a caliper bolt come out , supposedly replaced rear calipers rotors…read moreand pads . 19,000 miles later have no pads left , the rotors are extremely pitted find it hard to believe that anything was replaced other than the caliper ...maybe . Basically cost me $2100 for less than a year

I have not used this place as a car repair location, not sure I ever will, but my first two visits…read morewere travel related. For major trip consultation they require an appointment and that make sense. Having an appointment will probably help. When I walked in the first thing you see is a Care Care Desk with couches nearby. A gentlemen walked in ahead of me and we waited for someone to come to the desk (about 5 minutes) There was a lady who I will call Karen for obvious reasons was sitting on one of the couches. Every time I go to a car service business and I see people sitting on couches, I assume they are waiting for their car to be done. When the guy behind the Car Car desk finished the guy in front of me, he went in the back again. After 10 minutes I was getting impatient, but staying calm when I noticed a lady sitting at one of the travel consultation tables in the back of the store. I suddenly thought, this must just be a desk for Car Care. Having been spending 10 minutes doing nothing, I started to walk back towards what I perceived was the travel section, the lady behind the desk jumped up and had a look that she was under attack! She practically screamed, "CAN I HELP YOU?" As I started to explain what I was there for I noticed she was with a customer, which I couldn't see from the front of the store. I apologized to that customer for interrupting. After a quick 5 second explanation of what I wanted, she said, again in a loud agitated tone, "WE ARE SHORT STAFFED. YOU HAVE TO BE PATIENT. Now I'm mad, I was nothing but patient and courteous. I'm tired of the short staffed statement as an excuse for bad or rude service. While it may have some truth, STOP MAKING EXCUSES and Just EXPLAIN! When I tried to explain that this was my first visit and I wasn't sure if there were separate lines for Car Care and Travel services, the guy behind the Care Care desk, who doesn't seem to like to spend time there, came out in a confrontational posture and tone saying, "WE ARE SHORT STAFFED, YOU NEED TO WAIT YOUR TURN." I replied to him that I had no intention to cut any lines, but I was confused as to what is expected and their are no signs. That is when Karen jumped off the couch and said, "YOU DID JUMP THE LINE" I was going to tell her I probably did, but I assumed by her casual pose, staring at her phone she was already serviced and waiting for her car. I didn't even get to finish my apology when she started into how rude I was and she was here first. I assure all readers I was nothing but polite, but they don't have any signs and while I am very patient, one thing that tests my patience is standing in line 20 minutes only to find out I was in the wrong line and then have to start over again in a new line. While I was there at my designated time to pick up my travel documents, I could see I would be waiting at least an hour so I decided to come back when they opened the next day. I also didn't want to deal with Karen. I checked their website to find out they opened at 8am on Saturday, so I came back at 8:30 am. As I walked up to the door I noticed the sign on the door said care care opens at 8am, but Travel business doesn't open till 9am. Good to know, wish they would update their website. When I did go back in Saturday there was one guy sitting on the couch right by the Care Care desk. There was a travel consultant in the back of the store sitting alone, so I walked up to her. I was non confrontational, calm, and softly spoke why I was here. Grumpy old man came out from behind the Car Care desk and stated, "You have to wait your turn, this man was here first." Again, when I mentioned that I wasn't sure if this was two separate lines, he cut me off and whined about being short staffed. I am aware of the world situation right now, but as I tried to state that it isn't clear where lines are here and if these are separate businesses or not, I got the same "We are short staffed" remark. Again, I was never anything but polite, so I started to look at the travel accessories area while the travel lady helped the customer "ahead of me". When it was my turn, she found my request and said the documents weren't ready and she would put them together. I was SILENTLY thinking, what was the point of an appointment if they aren't ready? I didn't say a word I just smiled and continued to shop while she went into the back. When she came out and handed me my travel documents, she politely, and with a smile said, " Will there be anything else" Trying to recognize that I didn't understand all their procedures, I said, " I found these items in your store, do I pay you, or pay at the Care Care desk she said, "I'm here all by myself, we are short staffed" TIRED OF HEARING IT, LISTEN AND ANSWER THE QUESTION ALEADY. I thought it was a good question and wanted to avoid any more confrontation. THEY NEED TO CLEAN UP THEIR PROCEDURES, but I probably won't be back here

I recently moved my personal insurance to John and am very happy with the program that he created…read morefor me. As a 30 year insurance company underwriting professional I truly appreciate several things about how John put together a custom program for me and my family. First, he was highly responsive during the process. Also, he listened to what I wanted in a program and then utilized his experience to create a solution that worked for me. And lastly, the program was competitive in price and also in terms of coverage/options/deductibles. He is a very good agent and I highly recommend him. His expertise, experience, and the customer experience he provides is second to none in my experience.

From the owner: We are an independent insurance agency dedicated to helping you manage the risks of everyday life…read more We go beyond just selling you a policy, and partner with you and your business to provide professional, hands-on service. We work with a variety of companies with strong track records in claims and customer satisfaction. We specialize in business and commercial insurance, while also helping individuals find the auto, home and life policies they need as well. Contact us today to find the best coverage to meet your insurance needs.

Skip Ivery and Daylon Holland are absolutely the names of premier service!!! I was in a bind with…read morecar insurance and they helped me obtain affordable insurance that no other insurance company could. They treated me like I was part of the family and helped me get the best deal even if it meant less money for them. I so highly recommend them. They will have my account for a very long time!!!

From the owner: Contact my Agency to get a Quick, Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. We are the Good Hands leading today's families to achieve tomorrow's dreams! Born and raised in Central OH, I have become very involved in the community by sponsoring local events, schools, and charitable organizations.

Sara and her team are great to work with. She is very knowledgeable and works hard to make sure…read moreyour policy works for your needs. We have multiple policies with her. Great agent and great office to work with.

Very rude on the phone. Sara is. A lot of lying done. The policy came in way higher than the quote…read more This was due to incorrect information entered by the Owner/Agent. the another agent in the office corrected it, but it took weeks Sara is very close talker invades your personal space. Also, their office is in a weird area for an Insurance Agency. That should have been my 1st clue hard to find, the building smell's like wet dog, Also very unprofessional in having a dog that runs out to "greet you" it more seems like it is attacking you. Never stopped barking when I was there, also when you call in you can hear the dog barking. Taking my business elsewhere. I would suggest if you want to have decent insurance for your family and belongings this would be the last agency you would go to.

We have two Cavalier King Charles Spaniels, a breed known for its susceptibility to hereditary…read moreheart murmurs. Because of this, we looked for insurance that would cover our pets. Although their premiums were higher than other companies that covered hereditary conditions, we chose Nationwide due to their reputation and being assured coverage hereditary conditions that are not preexisting. We enrolled Max first, then Hooper a year later. After many years of paying premiums, Max was diagnosed with a heart murmur. Despite this, Nationwide refused to cover his treatment, now claiming that hereditary conditions typical for this breed were excluded. When we tried to appeal, our requests were met with little response and repeated denials.

From the owner: 17 years in the Auto Industry. Ready to help anyone and everyone with there coverage plans!read more

Terrible customer service, non responsive, doesn't answer phones or emails and when you make…read morechanges to your policies billing is screwed up and now we get cancellation notices from State Farm, this agent is totally incompetent

I've been working with Jason for a few years now and he is awesome. He's got a great personality,…read moresuper friendly, and he really cares about the people in his community. I honestly used to just call and rate shop from company to company, but Jason has kept me at State Farm, which is pretty unique. He always works to keep my policy updated and I look forward to working with him for a long time.