I've had State Farm insurance for 40 years and my dad retired from State Farm as a 30 year…read moreemployee, so I've always been a loyal customer. As a result of several moves I've had 4 or 5 agents over the 40 years and I can honestly say that Jonathan Yu is by far the worst I've ever dealt with. It is hard to document specifics regarding Jonathan, because he refuses to talk with his customers. I've been a client of his for over 4 years and I don't if he actually exists, because despite numerous requests to discuss issues with him, he hides behind his office staff. If you are looking for an insurance agent that you can actually discuss issues with, please do yourself a favor and consider other agents.

From the owner: OH-813421 I love being a part of the New Albany, OH community. We enjoy assisting with resident out…read moreof state transfers to the New Albany, OH area. State Farm Life Time President Club Qualifier. State Farm Exotic Travel and Chairman Circle Qualifier Multi-Year. My office has also qualified for Million Dollar Round Table, Court of the Table. We focus on Auto, Homeowner, Renter, Life, and Business Insurance throughout New Albany, OH with our Insurance Quotes on Auto, Home and more!

Best decision I ever made!!! As a AAA member I never thought…read moreto use AAA as car repair services. My car didn't start and I reached out to AAA to come and give me a jump The battery was originally bought by AAA 2 years prior. When the service technician visited me he realized the issue isn't the battery but the alternator. He told me to contact a AAA location in Gahanna for the repair. I called the location I spoke to Chris who was very knowledgeable and told me an estimate. He even recommended that I had the car towed to the location the day before so they can get right to work starting on it the next day. Making my appointment online was very easy. With my AAA membership I requested an oil change to be done on the same day that my car was being repaired. Once my car had gone through the diagnostic portion Chris called me to verify it is the alternator review the estimate and told me he will give me a call when the job is done. When the job was finally finished the estimate was the same I got a great discount using my AAA membership. Five stars excellent service excellent customer service from Chris. I would recommend this place and if I have any more car issues I will go to AAA.

Sept 2025 my son's fusion had a caliper bolt come out , supposedly replaced rear calipers rotors…read moreand pads . 19,000 miles later have no pads left , the rotors are extremely pitted find it hard to believe that anything was replaced other than the caliper ...maybe . Basically cost me $2100 for less than a year

We have two Cavalier King Charles Spaniels, a breed known for its susceptibility to hereditary…read moreheart murmurs. Because of this, we looked for insurance that would cover our pets. Although their premiums were higher than other companies that covered hereditary conditions, we chose Nationwide due to their reputation and being assured coverage hereditary conditions that are not preexisting. We enrolled Max first, then Hooper a year later. After many years of paying premiums, Max was diagnosed with a heart murmur. Despite this, Nationwide refused to cover his treatment, now claiming that hereditary conditions typical for this breed were excluded. When we tried to appeal, our requests were met with little response and repeated denials.

From the owner: 17 years in the Auto Industry. Ready to help anyone and everyone with there coverage plans!read more

Skip Ivery and Daylon Holland are absolutely the names of premier service!!! I was in a bind with…read morecar insurance and they helped me obtain affordable insurance that no other insurance company could. They treated me like I was part of the family and helped me get the best deal even if it meant less money for them. I so highly recommend them. They will have my account for a very long time!!!

From the owner: Contact my Agency to get a Quick, Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. We are the Good Hands leading today's families to achieve tomorrow's dreams! Born and raised in Central OH, I have become very involved in the community by sponsoring local events, schools, and charitable organizations.

The coverage is good, benefits easily and quickly changed/updated. However, I have never had an…read moreinsurance agent that is this difficult to get ahold of. I have attempted to find out more information about the specifics of my plan, as well as trying to get the date changed that my payments are withdrawn, and nothing. Any attempts at calling the office lead to you another agent. I have never actually spoken to Albert on the phone, even though he is my agent. Would not recommend.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. As a Personal Financial Representative in New Albany, I know many local families. My knowledge and understanding of the people in this community help me provide customers with an outstanding level of service. I look forward to helping families like yours protect the things that are important - your family, home, car and more. I can also help you prepare a strategy to achieve your financial goals.

After being a customer for 35 years we filed our first claim. Out of the blue we noticed our…read morekitchen floor was "bouncy" we checked and there was NO water on the floor or under the sink. We checked the basement and no indication of water. We did call a plumber and he determined it was most likely a leak that had seeped into the flooring from a dishwasher Our next step was a restoration company who removed 6 layers of flooring. Yes, this is a nightmare, and we have no idea of when it started. The worst part is Liberty Mutual did NOT cover the damages If someone could tell me how to discover water when you do not see it on surfaces and being a customer for 35 years and never late with a payment. Why were we denied. We will be canceling both our auto and homeowners policies. I can NOT in good faith recommend this company

I think of all my complaints/ compliments this is the most serious. They raised our rates. No…read moreaccidents or claims to cause this. Called them early March 2018. Was told there had been some errors so they'd redo the whole policy. So the rate went way down which made me think we'd been paying the wrong amount for at least six months. I didn't want to rock the boat so I accepted the new policy which was good. It's April 7 and I'm told the policy is being changed again. No claims. No accidents. They raised it 500.00 extra per year. We were promised the new rate from March 2018 to March 2019. How do these companies get away with this? I have the paper work and am writing the Attorney General on Monday. Don't use this company if you value your sanity.

I recently moved my personal insurance to John and am very happy with the program that he created…read morefor me. As a 30 year insurance company underwriting professional I truly appreciate several things about how John put together a custom program for me and my family. First, he was highly responsive during the process. Also, he listened to what I wanted in a program and then utilized his experience to create a solution that worked for me. And lastly, the program was competitive in price and also in terms of coverage/options/deductibles. He is a very good agent and I highly recommend him. His expertise, experience, and the customer experience he provides is second to none in my experience.

From the owner: We are an independent insurance agency dedicated to helping you manage the risks of everyday life…read more We go beyond just selling you a policy, and partner with you and your business to provide professional, hands-on service. We work with a variety of companies with strong track records in claims and customer satisfaction. We specialize in business and commercial insurance, while also helping individuals find the auto, home and life policies they need as well. Contact us today to find the best coverage to meet your insurance needs.